Patient Access Representative | Emergency Department | PRN - Sioux Falls, South Dakota

Role Overview

Are you a compassionate and detail-oriented individual looking to make a real difference in patients' lives? Sanford Health is seeking a dedicated Patient Access Representative (PAR) to join our Emergency Department team in Sioux Falls, South Dakota. As a PRN (as needed) employee, you'll have the flexibility to choose your own hours and days, while playing a crucial role in ensuring patients receive timely, accurate, and respectful service during their most vulnerable moments.

In this vital role, you will be responsible for patient registration, scheduling, and various administrative tasks. Your exceptional communication and interpersonal skills will be essential in providing excellent customer service to patients, families, and healthcare providers. You'll be part of a smaller, highly collaborative team that works together to create a positive and efficient patient experience.

A Day in the Life of a Patient Access Representative

As a Patient Access Representative in the Emergency Department, your day will be dynamic and fast-paced. Here's a glimpse into what you can expect:

• Patient Registration: Greet patients and visitors with a warm and welcoming attitude. Verify patient demographic and insurance information accurately, ensuring all necessary data is collected for billing and medical records.
• Scheduling Appointments: Schedule patient appointments and procedures, coordinating with other departments to ensure seamless patient flow.
• Insurance Verification: Verify insurance coverage and obtain necessary authorizations, ensuring patients understand their financial responsibilities.
• Payment Collection: Collect co-payments, pre-payments, and payments on account balances, providing patients with clear and concise explanations of charges.
• Record Management: Manage patient records, ensuring accuracy and confidentiality. Scan and route documents to appropriate departments, maintaining organized and easily accessible files.
• Communication: Answer phone calls and provide information to patients and other callers. Respond to inquiries and resolve complaints in a timely and professional manner.
• Collaboration: Collaborate with nursing staff and providers to ensure smooth patient flow and efficient operations.

Why Sioux Falls, South Dakota?

Sioux Falls is a vibrant and growing city that offers a high quality of life. With a population of over 190,000, it combines the amenities of a larger city with the friendly atmosphere of a smaller town. Here are just a few reasons why Sioux Falls is a great place to live and work:

• Affordable Living: Sioux Falls boasts a lower cost of living compared to many other cities in the United States, making it an attractive option for those looking to stretch their budget further.
• Strong Job Market: The Sioux Falls job market is thriving, with opportunities in healthcare, finance, manufacturing, and technology.
• Excellent Schools: Sioux Falls offers a wide range of excellent schools, from public to private, ensuring that families have access to quality education.
• Outdoor Recreation: Enjoy a variety of outdoor activities, including hiking, biking, fishing, and camping, in the many parks and recreational areas surrounding Sioux Falls.
• Arts and Culture: Explore the city's vibrant arts and culture scene, with museums, theaters, concert venues, and art galleries.
• Family-Friendly: Sioux Falls is a family-friendly city with numerous attractions and activities for children of all ages, including the Washington Pavilion, the Great Plains Zoo, and the Butterfly House & Aquarium.

Career Path for Patient Access Representatives

Sanford Health is committed to providing its employees with opportunities for growth and advancement. A Patient Access Representative role can be the starting point for a fulfilling career in healthcare administration. Here are some potential career paths you can pursue:

• Senior Patient Access Representative: Take on additional responsibilities, such as training new employees and serving as a mentor to junior staff.
• Patient Access Supervisor: Oversee the daily operations of a patient access team, ensuring efficiency and accuracy.
• Revenue Cycle Specialist: Focus on the financial aspects of patient care, including billing, coding, and insurance claims processing.
• Healthcare Administrator: Pursue a management role in a healthcare setting, overseeing various departments and ensuring the smooth functioning of the organization.

Salary and Benefits

Sanford Health offers a competitive salary and benefits package to its employees. The salary range for this Patient Access Representative position is estimated to be between $32,000 and $45,000 per year, depending on experience and qualifications.

In addition to salary, Sanford Health provides a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off (PTO) and holidays
• 401(k) retirement plan with employer match
• Life insurance and disability coverage
• Flexible spending accounts (FSA)
• Employee assistance program (EAP)
• Tuition reimbursement program
• Professional development opportunities
• Employee discounts on Sanford Health services
• Wellness programs and resources

Sanford Health Culture

Sanford Health is committed to creating a supportive and collaborative work environment where employees feel valued and respected. We believe that our employees are our greatest asset, and we strive to provide them with the resources and opportunities they need to succeed. At Sanford Health, you can expect:

• Teamwork: Work alongside a team of dedicated professionals who are passionate about providing excellent patient care.
• Growth: Access opportunities for professional development and advancement within the organization.
• Recognition: Be recognized and rewarded for your contributions to the team and the organization.
• Diversity: Work in a diverse and inclusive environment where all employees are treated with respect and dignity.
• Community: Make a difference in the lives of patients and families in the Sioux Falls community.

How to Apply

If you are a compassionate and detail-oriented individual who is looking for a rewarding career in healthcare, we encourage you to apply for the Patient Access Representative position at Sanford Health. To apply, please visit our website at [Sanford Health Careers Page] and submit your resume and cover letter. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the essential functions of a Patient Access Representative? The core functions involve greeting patients, verifying data, managing records, scheduling, payment processing, and offering support to patients and staff.
2. What qualifications are needed for this position? Candidates typically need a high school diploma or equivalent and may benefit from prior experience in a healthcare setting, familiarity with medical terms, and good computer skills.
3. What is the salary range for a Patient Access Representative at Sanford Health? The estimated annual salary ranges from $32,000 to $45,000, influenced by experience, certifications, and job performance.
4. What is the work environment like? The role is based in a fast-paced setting like the Emergency Department, necessitating adaptability and skill under pressure, with continuous collaboration with healthcare professionals.
5. How does Sanford Health support career development? Sanford Health provides avenues for career progression, offering leadership training and opportunities for professional development to enhance skills and career trajectory.
6. What are the benefits of working PRN? As a PRN employee, you will have the flexibility to pick the hours and days you are available to work.
7. What type of training is provided? Newly hired representatives receive comprehensive training covering system usage, compliance protocols, and customer service excellence to perform effectively.
8. Is this position unionized? No, this is not a union position.
9. What kind of technology do Patient Access Representatives use? Representatives use technologies such as EHR (Electronic Health Record) systems, multiline phone systems, and various software applications to manage patient data and communications.
10. How does the Patient Access Representative role support patient care? By streamlining registration, scheduling, and insurance verification processes, the Patient Access Representative ensures patients receive timely access to medical services, directly influencing the patient experience and care delivery.