Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Job Description
Patient Access Representative | Medical Oncology Clinic | Sanford Health, Sioux Falls, SD
Role Overview
Sanford Health is seeking a dedicated and compassionate Patient Access Representative to join our Medical Oncology Clinic team in Sioux Falls, South Dakota. As a Patient Access Representative, you will be the first point of contact for patients, playing a vital role in their healthcare journey. Your responsibilities will include greeting patients, verifying demographics, scheduling appointments, managing patient records, and providing exceptional customer service.
This full-time position (40 hours/week) offers a competitive salary range and a comprehensive benefits package. You will be working in a fast-paced clinic environment, collaborating with a team of healthcare professionals to ensure patients receive the best possible care. The role requires strong communication, organizational, and problem-solving skills, as well as a commitment to patient confidentiality and HIPAA regulations.
A Day in the Life
Your day as a Patient Access Representative at Sanford Health will be dynamic and rewarding. Here's a glimpse into what you can expect:
- Morning: Arrive at the Edith Sanford Cancer Center, greet patients with a warm smile, and verify their demographic information. Prepare charts and ensure all necessary paperwork is ready for their appointments.
- Mid-day: Answer phone calls, schedule appointments, and manage patient inquiries. Coordinate referrals and pre-authorizations, ensuring patients have access to the care they need. Collect co-payments and assist with payment arrangements.
- Afternoon: Scan and route documents, update patient records in the electronic health record (EHR) system, and resolve any registration errors or insurance claim denials. Collaborate with the nursing team and providers to ensure smooth patient flow.
- Throughout the Day: Provide exceptional customer service, addressing patient concerns and ensuring they feel comfortable and supported. Maintain patient confidentiality and comply with HIPAA regulations.
Why Sioux Falls, South Dakota?
Sioux Falls is a vibrant and growing city that offers a high quality of life. It boasts a strong economy, affordable housing, excellent schools, and a thriving arts and culture scene. Outdoor enthusiasts will appreciate the city's numerous parks, bike trails, and recreational opportunities. Sioux Falls is also home to a friendly and welcoming community, making it a great place to live and work.
Working at Sanford Health in Sioux Falls offers the opportunity to contribute to a leading healthcare system while enjoying a fulfilling lifestyle in a dynamic city. You'll be part of a team that is committed to providing exceptional care to patients and improving the health of the community.
Career Path
Sanford Health is committed to providing employees with opportunities for professional growth and development. As a Patient Access Representative, you can advance your career by taking on additional responsibilities, pursuing certifications, or specializing in a particular area. Possible career paths include:
- Senior Patient Access Representative: Take on leadership responsibilities, mentoring new team members and assisting with training.
- Patient Access Supervisor: Oversee the daily operations of the patient access team, ensuring efficient and effective service delivery.
- Revenue Cycle Specialist: Focus on billing and insurance processes, ensuring accurate and timely payments.
- Healthcare Administrator: Pursue a management role in a healthcare setting, overseeing various administrative functions.
Sanford Health offers tuition reimbursement and professional development programs to help employees achieve their career goals.
Salary and Benefits
The salary range for this Patient Access Representative position is estimated to be $32,000 - $45,000 per year, depending on experience and qualifications. Sanford Health offers a comprehensive benefits package that includes:
- Health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation days
- Paid holidays
- Retirement plan with employer matching
- Life insurance
- Disability insurance
- Flexible spending accounts
- Employee assistance program
- Tuition reimbursement
- Employee discounts
Sanford Health Culture
Sanford Health is committed to creating a supportive and inclusive work environment where employees feel valued and respected. We believe in teamwork, collaboration, and continuous improvement. Our values include:
- Integrity: We act with honesty and integrity in all that we do.
- Excellence: We strive for excellence in patient care and service delivery.
- Innovation: We embrace innovation and seek new ways to improve our services.
- Respect: We treat everyone with respect and dignity.
- Compassion: We provide compassionate care to our patients and their families.
Sanford Health is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
How to Apply
If you are interested in joining the Sanford Health team as a Patient Access Representative, please submit your application online through our careers website. Be sure to include your resume and a cover letter highlighting your qualifications and experience.
We look forward to hearing from you!
FAQ
-
What are the working hours for this position?
The working hours are Monday – Friday 7:30am – 5:00pm.
-
Is prior experience in a medical office setting required?
One year of work experience, preferably in a medical office setting, is preferred.
-
What skills are essential for this role?
Customer service skills are essential. Medical terminology is helpful.
-
Is BLS certification required?
BLS certification may be required for certain locations and/or settings.
-
What are the main responsibilities of a Patient Access Representative?
The main responsibilities include greeting patients, verifying demographics, scheduling appointments, managing patient records, and providing exceptional customer service.
-
What opportunities for career advancement are available at Sanford Health?
Sanford Health offers various career paths, including Senior Patient Access Representative, Patient Access Supervisor, Revenue Cycle Specialist, and Healthcare Administrator.
-
Does Sanford Health offer tuition reimbursement?
Yes, Sanford Health offers tuition reimbursement and professional development programs to help employees achieve their career goals.
-
What is the company culture like at Sanford Health?
Sanford Health is committed to creating a supportive and inclusive work environment where employees feel valued and respected. We believe in teamwork, collaboration, and continuous improvement.
-
Is Sanford Health an equal opportunity employer?
Yes, Sanford Health is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
-
How can I apply for this position?
Please submit your application online through our careers website, including your resume and a cover letter highlighting your qualifications and experience.
Locations
- Sioux Falls, South Dakota, United States
Salary
35,200 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Customer Serviceintermediate
- Medical Terminologyintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Payment Collectionintermediate
- Data Entryintermediate
- Record Managementintermediate
- Telephone Etiquetteintermediate
- Multi-line Phone Operationintermediate
- Electronic Health Records (EHR)intermediate
- HIPAA Complianceintermediate
- Communication Skillsintermediate
- Interpersonal Skillsintermediate
- Problem Solvingintermediate
- Time Managementintermediate
- Organization Skillsintermediate
- Attention to Detailintermediate
- Teamworkintermediate
- Conflict Resolutionintermediate
Required Qualifications
- High school diploma or equivalent preferred (experience)
- Post-secondary education helpful (experience)
- One year of work experience, preferably in a medical office setting (experience)
- Medical terminology helpful (experience)
- Customer service skills essential (experience)
- Six months' customer service experience desired (experience)
- BLS certification may be required for certain locations and/or settings (experience)
- Proficiency in using computer systems for registration and scheduling (experience)
- Knowledge of insurance plans and procedures (experience)
- Understanding of patient confidentiality and HIPAA regulations (experience)
- Ability to handle sensitive information with discretion (experience)
- Excellent verbal and written communication skills (experience)
- Ability to work effectively in a fast-paced environment (experience)
- Strong organizational and multitasking abilities (experience)
- Ability to prioritize tasks and manage time efficiently (experience)
- Experience with electronic health record (EHR) systems preferred (experience)
Responsibilities
- Greet patients and verify demographic information
- Create, scan, and route documents or electronic forms
- Inform patients about necessary paperwork and capture signatures
- Establish and assign financial responsibility, assisting with payment arrangements
- Collect co-payments, pre-payments, and payments on account balances
- Address and resolve registration errors or denied insurance claims
- Coordinate and schedule appointments to meet patient needs
- Coordinate provider schedules
- Obtain and coordinate referrals and conduct pre-authorization
- Arrange interpreter services
- Check patients in and out
- Operate multi-line phone system
- Resolve work queue issues
- Manage recall and waitlists
- Serve as switchboard operator calling codes and paging providers
- Prepare and coordinate charts
- Organize supporting provider documents
- Initiate and collaborate on patient financial assistance
- Track patient visits and health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordinate telemedicine appointments
- Make reminder calls for appointments
- Assist with hospital admissions
- Perform general office duties such as making copies and sending faxes
- Maintain patient confidentiality and comply with HIPAA regulations
- Provide exceptional customer service to patients and their families
- Collaborate with nursing team and providers to ensure smooth patient flow
- Handle patient inquiries and concerns in a professional and timely manner
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation days
- general: Paid holidays
- general: Retirement plan with employer matching
- general: Life insurance
- general: Disability insurance (short-term and long-term)
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or assistance
- general: Professional development opportunities
- general: Employee discounts on Sanford Health services
- general: Wellness programs
- general: On-site cafeteria or meal discounts
- general: Free parking
- general: Relocation assistance (if applicable)
- general: Sign-on bonus (if applicable)
- general: Opportunities for advancement within the Sanford Health system
- general: Supportive work environment
- general: Commitment to employee well-being
- general: Access to Sanford Health network of resources and expertise
- general: Employee recognition programs
- general: Community involvement opportunities
- general: Diversity and inclusion initiatives
- general: Work-life balance support
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Job Description
Patient Access Representative | Medical Oncology Clinic | Sanford Health, Sioux Falls, SD
Role Overview
Sanford Health is seeking a dedicated and compassionate Patient Access Representative to join our Medical Oncology Clinic team in Sioux Falls, South Dakota. As a Patient Access Representative, you will be the first point of contact for patients, playing a vital role in their healthcare journey. Your responsibilities will include greeting patients, verifying demographics, scheduling appointments, managing patient records, and providing exceptional customer service.
This full-time position (40 hours/week) offers a competitive salary range and a comprehensive benefits package. You will be working in a fast-paced clinic environment, collaborating with a team of healthcare professionals to ensure patients receive the best possible care. The role requires strong communication, organizational, and problem-solving skills, as well as a commitment to patient confidentiality and HIPAA regulations.
A Day in the Life
Your day as a Patient Access Representative at Sanford Health will be dynamic and rewarding. Here's a glimpse into what you can expect:
- Morning: Arrive at the Edith Sanford Cancer Center, greet patients with a warm smile, and verify their demographic information. Prepare charts and ensure all necessary paperwork is ready for their appointments.
- Mid-day: Answer phone calls, schedule appointments, and manage patient inquiries. Coordinate referrals and pre-authorizations, ensuring patients have access to the care they need. Collect co-payments and assist with payment arrangements.
- Afternoon: Scan and route documents, update patient records in the electronic health record (EHR) system, and resolve any registration errors or insurance claim denials. Collaborate with the nursing team and providers to ensure smooth patient flow.
- Throughout the Day: Provide exceptional customer service, addressing patient concerns and ensuring they feel comfortable and supported. Maintain patient confidentiality and comply with HIPAA regulations.
Why Sioux Falls, South Dakota?
Sioux Falls is a vibrant and growing city that offers a high quality of life. It boasts a strong economy, affordable housing, excellent schools, and a thriving arts and culture scene. Outdoor enthusiasts will appreciate the city's numerous parks, bike trails, and recreational opportunities. Sioux Falls is also home to a friendly and welcoming community, making it a great place to live and work.
Working at Sanford Health in Sioux Falls offers the opportunity to contribute to a leading healthcare system while enjoying a fulfilling lifestyle in a dynamic city. You'll be part of a team that is committed to providing exceptional care to patients and improving the health of the community.
Career Path
Sanford Health is committed to providing employees with opportunities for professional growth and development. As a Patient Access Representative, you can advance your career by taking on additional responsibilities, pursuing certifications, or specializing in a particular area. Possible career paths include:
- Senior Patient Access Representative: Take on leadership responsibilities, mentoring new team members and assisting with training.
- Patient Access Supervisor: Oversee the daily operations of the patient access team, ensuring efficient and effective service delivery.
- Revenue Cycle Specialist: Focus on billing and insurance processes, ensuring accurate and timely payments.
- Healthcare Administrator: Pursue a management role in a healthcare setting, overseeing various administrative functions.
Sanford Health offers tuition reimbursement and professional development programs to help employees achieve their career goals.
Salary and Benefits
The salary range for this Patient Access Representative position is estimated to be $32,000 - $45,000 per year, depending on experience and qualifications. Sanford Health offers a comprehensive benefits package that includes:
- Health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation days
- Paid holidays
- Retirement plan with employer matching
- Life insurance
- Disability insurance
- Flexible spending accounts
- Employee assistance program
- Tuition reimbursement
- Employee discounts
Sanford Health Culture
Sanford Health is committed to creating a supportive and inclusive work environment where employees feel valued and respected. We believe in teamwork, collaboration, and continuous improvement. Our values include:
- Integrity: We act with honesty and integrity in all that we do.
- Excellence: We strive for excellence in patient care and service delivery.
- Innovation: We embrace innovation and seek new ways to improve our services.
- Respect: We treat everyone with respect and dignity.
- Compassion: We provide compassionate care to our patients and their families.
Sanford Health is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
How to Apply
If you are interested in joining the Sanford Health team as a Patient Access Representative, please submit your application online through our careers website. Be sure to include your resume and a cover letter highlighting your qualifications and experience.
We look forward to hearing from you!
FAQ
-
What are the working hours for this position?
The working hours are Monday – Friday 7:30am – 5:00pm.
-
Is prior experience in a medical office setting required?
One year of work experience, preferably in a medical office setting, is preferred.
-
What skills are essential for this role?
Customer service skills are essential. Medical terminology is helpful.
-
Is BLS certification required?
BLS certification may be required for certain locations and/or settings.
-
What are the main responsibilities of a Patient Access Representative?
The main responsibilities include greeting patients, verifying demographics, scheduling appointments, managing patient records, and providing exceptional customer service.
-
What opportunities for career advancement are available at Sanford Health?
Sanford Health offers various career paths, including Senior Patient Access Representative, Patient Access Supervisor, Revenue Cycle Specialist, and Healthcare Administrator.
-
Does Sanford Health offer tuition reimbursement?
Yes, Sanford Health offers tuition reimbursement and professional development programs to help employees achieve their career goals.
-
What is the company culture like at Sanford Health?
Sanford Health is committed to creating a supportive and inclusive work environment where employees feel valued and respected. We believe in teamwork, collaboration, and continuous improvement.
-
Is Sanford Health an equal opportunity employer?
Yes, Sanford Health is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
-
How can I apply for this position?
Please submit your application online through our careers website, including your resume and a cover letter highlighting your qualifications and experience.
Locations
- Sioux Falls, South Dakota, United States
Salary
35,200 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Customer Serviceintermediate
- Medical Terminologyintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Payment Collectionintermediate
- Data Entryintermediate
- Record Managementintermediate
- Telephone Etiquetteintermediate
- Multi-line Phone Operationintermediate
- Electronic Health Records (EHR)intermediate
- HIPAA Complianceintermediate
- Communication Skillsintermediate
- Interpersonal Skillsintermediate
- Problem Solvingintermediate
- Time Managementintermediate
- Organization Skillsintermediate
- Attention to Detailintermediate
- Teamworkintermediate
- Conflict Resolutionintermediate
Required Qualifications
- High school diploma or equivalent preferred (experience)
- Post-secondary education helpful (experience)
- One year of work experience, preferably in a medical office setting (experience)
- Medical terminology helpful (experience)
- Customer service skills essential (experience)
- Six months' customer service experience desired (experience)
- BLS certification may be required for certain locations and/or settings (experience)
- Proficiency in using computer systems for registration and scheduling (experience)
- Knowledge of insurance plans and procedures (experience)
- Understanding of patient confidentiality and HIPAA regulations (experience)
- Ability to handle sensitive information with discretion (experience)
- Excellent verbal and written communication skills (experience)
- Ability to work effectively in a fast-paced environment (experience)
- Strong organizational and multitasking abilities (experience)
- Ability to prioritize tasks and manage time efficiently (experience)
- Experience with electronic health record (EHR) systems preferred (experience)
Responsibilities
- Greet patients and verify demographic information
- Create, scan, and route documents or electronic forms
- Inform patients about necessary paperwork and capture signatures
- Establish and assign financial responsibility, assisting with payment arrangements
- Collect co-payments, pre-payments, and payments on account balances
- Address and resolve registration errors or denied insurance claims
- Coordinate and schedule appointments to meet patient needs
- Coordinate provider schedules
- Obtain and coordinate referrals and conduct pre-authorization
- Arrange interpreter services
- Check patients in and out
- Operate multi-line phone system
- Resolve work queue issues
- Manage recall and waitlists
- Serve as switchboard operator calling codes and paging providers
- Prepare and coordinate charts
- Organize supporting provider documents
- Initiate and collaborate on patient financial assistance
- Track patient visits and health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordinate telemedicine appointments
- Make reminder calls for appointments
- Assist with hospital admissions
- Perform general office duties such as making copies and sending faxes
- Maintain patient confidentiality and comply with HIPAA regulations
- Provide exceptional customer service to patients and their families
- Collaborate with nursing team and providers to ensure smooth patient flow
- Handle patient inquiries and concerns in a professional and timely manner
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation days
- general: Paid holidays
- general: Retirement plan with employer matching
- general: Life insurance
- general: Disability insurance (short-term and long-term)
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or assistance
- general: Professional development opportunities
- general: Employee discounts on Sanford Health services
- general: Wellness programs
- general: On-site cafeteria or meal discounts
- general: Free parking
- general: Relocation assistance (if applicable)
- general: Sign-on bonus (if applicable)
- general: Opportunities for advancement within the Sanford Health system
- general: Supportive work environment
- general: Commitment to employee well-being
- general: Access to Sanford Health network of resources and expertise
- general: Employee recognition programs
- general: Community involvement opportunities
- general: Diversity and inclusion initiatives
- general: Work-life balance support
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs