Patient Access Representative | Emergency Department | Sanford Health - Sioux Falls, SD

Role Overview

As a Patient Access Representative in the Emergency Department at Sanford Health in Sioux Falls, South Dakota, you are the first point of contact for patients during critical times. This pivotal role demands a blend of compassion, efficiency, and accuracy. You will be responsible for greeting patients, verifying their information, managing documentation, and ensuring a smooth registration process. Your role directly impacts the patient experience, making it essential to provide a welcoming and safe environment, whether in person or over the phone.

A Day in the Life

Your day will be dynamic and varied. You will start by greeting patients and their families with empathy, often in stressful situations. Key tasks include:

• Registration: Accurately registering patients by verifying demographics, insurance information, and collecting necessary signatures.
• Documentation: Creating, scanning, and routing essential medical and administrative documents.
• Financial Coordination: Establishing financial responsibility, assisting with payment arrangements, and collecting payments.
• Scheduling: Coordinating appointments, referrals, and pre-authorizations in collaboration with the nursing team and providers.
• Communication: Operating a multi-line phone, arranging interpreter services, and managing patient inquiries.
• Additional Duties: Preparing charts, managing patient information, coordinating telemedicine appointments, and performing general office duties.

Why Sioux Falls, South Dakota?

Sioux Falls offers a high quality of life with a low cost of living. It’s a vibrant city known for its excellent schools, numerous parks, and a thriving job market. Sanford Health is deeply rooted in the community, providing ample opportunities for professional growth and community involvement. Living in Sioux Falls means enjoying a balanced lifestyle with access to both urban amenities and natural beauty.

Career Path

Sanford Health is committed to the growth and development of its employees. Starting as a Patient Access Representative can lead to various career advancements, such as:

• Senior Patient Access Representative: Taking on more complex tasks and mentoring junior staff.
• Patient Access Supervisor: Overseeing the daily operations of the patient access team.
• Revenue Cycle Specialist: Focusing on billing and insurance processes.
• Healthcare Administration Roles: Moving into administrative positions within Sanford Health.

Sanford Health provides numerous training programs and educational opportunities to support your career progression.

Salary & Benefits

The estimated salary range for a Patient Access Representative in Sioux Falls, South Dakota, is between $32,000 and $46,000 per year. In addition to competitive pay, Sanford Health offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous PTO and vacation days.
• Retirement Plan: 401(k) with employer matching.
• Insurance: Life and disability insurance.
• Flexible Spending Accounts: FSAs and HSAs for healthcare expenses.
• Employee Assistance Program: EAP for mental and emotional well-being.
• Tuition Reimbursement: Assistance for continuing education.
• Employee Discounts: Discounts on Sanford Health services.
• Wellness Programs: Programs promoting employee health and wellness.

Sanford Culture

Sanford Health is known for its supportive and collaborative work environment. As one of the largest and fastest-growing non-profit health systems in the United States, Sanford Health is committed to providing exceptional patient care and fostering a culture of teamwork and innovation. You will be part of a team dedicated to the work of health and healing, with opportunities to make a meaningful impact on patients' lives.

How to Apply

To apply for the Patient Access Representative position at Sanford Health, follow these steps:

1. Visit the Sanford Health careers website.
2. Search for the Patient Access Representative position in Sioux Falls, South Dakota.
3. Review the job description and requirements.
4. Click on the “Apply Now” button.
5. Create an account or log in to your existing account.
6. Complete the online application form, including your resume and cover letter.
7. Submit your application.

FAQ

1. What qualifications are required for this position?

   A high school diploma or equivalent is preferred, and one year of work experience, preferably in a medical office setting, is highly beneficial. Customer service skills are essential.

2. What are the working hours for this role?

   This position is for 40 hours per week with varied 10-hour shifts.

3. Is medical terminology knowledge necessary?

   Yes, medical terminology knowledge is helpful for this role.

4. What kind of training will I receive?

   Sanford Health provides on-the-job training and opportunities for professional development to enhance your skills and knowledge.

5. What opportunities for advancement are available?

   Sanford Health offers various career paths, including senior roles, supervisory positions, and opportunities in revenue cycle management and healthcare administration.

6. What is the work environment like at Sanford Health?

   Sanford Health fosters a supportive and collaborative work environment with a focus on teamwork and patient-centered care.

7. What benefits are offered by Sanford Health?

   Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, and employee discounts.

8. How does Sanford Health support employee well-being?

   Sanford Health provides wellness programs, employee assistance programs, and resources to support employee health and work-life balance.

9. What is the significance of this role in the Emergency Department?

   As the first point of contact, you play a crucial role in creating a welcoming and safe environment for patients during critical times, ensuring they receive timely and accurate service.

10. Is there a union associated with this position?

    No, this is not a union position.