Patient Access Representative | Float Pool | 32hrs/week - Sanford Health, Sioux Falls, South Dakota

Role Overview

Sanford Health is seeking a dedicated and customer-focused Patient Access Representative to join our Float Pool team in Sioux Falls, South Dakota. This 32-hour/week position offers a dynamic opportunity to provide essential support across various departments, ensuring a positive and efficient patient experience. As the first point of contact for patients, you will play a crucial role in creating a welcoming and safe environment, both on the phone and in person.

In this role, you will be responsible for patient registration, scheduling appointments, verifying insurance, and collecting payments. Your exceptional customer service skills and attention to detail will contribute to the smooth operation of our clinics and the overall satisfaction of our patients. The Float Pool aspect of this position provides exposure to multiple patient-centered practices, including family medicine and specialty clinics, offering a diverse and enriching work experience.

A Day in the Life

A typical day as a Patient Access Representative in the Float Pool might involve:

• Greeting patients with a friendly and professional demeanor.
• Verifying patient demographics and insurance information.
• Creating, scanning, and routing necessary documents and electronic forms.
• Explaining paperwork to patients and obtaining required signatures.
• Establishing financial responsibility and assisting with payment arrangements.
• Collecting co-payments, pre-payments, and payments on account balances.
• Working through registration work queues to resolve errors and denied claims.
• Scheduling appointments and coordinating with nursing teams and providers.
• Obtaining and coordinating referrals and pre-authorizations.
• Arranging interpreter services as needed.
• Checking patients in and out efficiently.
• Operating a multi-line phone system to answer inquiries and direct calls.
• Managing recall and waitlists.
• Performing switchboard operator duties, including calling codes and paging providers.
• Preparing and coordinating patient charts.
• Organizing supporting provider documents.
• Initiating and collaborating on patient financial assistance.
• Tracking patient visits and managing health information on patient accounts.
• Compiling, distributing, administering, and scoring assessments.
• Coordinating Telemed appointments.
• Making reminder calls for upcoming appointments.
• Assisting with hospital admissions when required.
• Performing general office duties such as copying and faxing.

Why Sioux Falls, South Dakota?

Sioux Falls offers a unique blend of big-city amenities and small-town charm, making it an ideal place to live and work. With a thriving economy, affordable cost of living, and excellent schools, Sioux Falls provides a high quality of life for its residents. The city boasts a vibrant arts and culture scene, numerous parks and outdoor recreational opportunities, and a friendly, welcoming community.

Sanford Health is deeply rooted in Sioux Falls and committed to supporting the community. Working in Sioux Falls allows you to be part of a growing and dynamic healthcare system while enjoying a balanced and fulfilling lifestyle.

Career Path

Sanford Health is dedicated to the growth and development of its employees. The Patient Access Representative position can serve as a stepping stone to various career paths within the organization. With experience and further training, you may advance to roles such as:

• Patient Access Supervisor
• Medical Biller/Coder
• Insurance Specialist
• Healthcare Administrator
• Training and Development Specialist

Sanford Health provides numerous opportunities for professional development, including continuing education, leadership training, and mentorship programs, empowering you to achieve your career goals.

Salary & Benefits

The salary range for this Patient Access Representative position is $16.25 - $23.00 per hour. In addition to competitive pay, Sanford Health offers a comprehensive benefits package that includes:

• Health insurance (medical, dental, vision)
• Paid time off (PTO)
• Paid holidays
• Retirement plan (401k or similar)
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Tuition reimbursement or assistance
• Wellness programs
• Employee discounts
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)

Sanford Health is committed to providing a supportive and rewarding work environment where employees can thrive.

Sanford Health Culture

At Sanford Health, we are proud to be one of the largest and fastest-growing not-for-profit health systems in the United States. Our nearly 50,000 members of the Sanford Family are dedicated to the work of health and healing across our broad footprint. We foster a culture of teamwork, respect, and innovation, where every employee is valued and empowered to make a difference.

We are committed to providing exceptional patient care and creating a positive impact on the communities we serve. Our mission is to improve the human condition through health, science, and innovation.

How to Apply

If you are a motivated and compassionate individual seeking a rewarding career in healthcare, we encourage you to apply for the Patient Access Representative position at Sanford Health. To apply, please visit our careers page at [Sanford Health Careers Website] and submit your application online.

Sanford Health is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

FAQ

1. What are the essential responsibilities of a Patient Access Representative?

   Patient Access Representatives are responsible for greeting patients, verifying demographics and insurance, scheduling appointments, collecting payments, and providing excellent customer service.

2. What qualifications are required for this position?

   A high school diploma or equivalent is preferred. One year of work experience, preferably in a medical office setting, is also desired. Medical terminology and customer service skills are essential.

3. What is the typical work schedule for this position?

   This position is a 32-hour/week role, with hours between 8:00 am and 8:00 pm, Monday through Friday.

4. What opportunities for career advancement are available at Sanford Health?

   Sanford Health offers numerous career advancement opportunities, including roles such as Patient Access Supervisor, Medical Biller/Coder, and Healthcare Administrator.

5. What benefits does Sanford Health offer to its employees?

   Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement.

6. What is the work environment like at Sanford Health?

   Sanford Health fosters a culture of teamwork, respect, and innovation, where employees are valued and empowered to make a difference.

7. What is the significance of the Float Pool aspect of this position?

   The Float Pool allows you to provide support across various departments, exposing you to multiple patient-centered practices and enriching your work experience.

8. How does Sanford Health support employee development?

   Sanford Health provides various opportunities for professional development, including continuing education, leadership training, and mentorship programs.

9. What is Sanford Health's commitment to the community?

   Sanford Health is deeply rooted in the community and committed to providing exceptional patient care and making a positive impact on the communities it serves.

10. How can I apply for this position?

    To apply for the Patient Access Representative position, please visit our careers page at [Sanford Health Careers Website] and submit your application online.