Patient Access Representative | Cancer Center | PRN - Sanford Health, Sioux Falls, South Dakota

Role Overview

Are you passionate about providing exceptional patient service and contributing to a positive healthcare experience? Sanford Health in Sioux Falls, South Dakota, is seeking a dedicated and detail-oriented Patient Access Representative to join our Cancer Center team on a PRN (as needed) basis. In this role, you will be the first point of contact for patients, ensuring a smooth and efficient registration and scheduling process. You'll play a vital role in creating a welcoming and supportive environment for individuals seeking cancer care.

As a Patient Access Representative, you will be responsible for greeting patients, verifying demographic information, creating and managing documents, and handling various administrative tasks. You'll also schedule appointments, coordinate referrals, and assist with financial arrangements. Your excellent communication and customer service skills will be essential in providing a positive experience for patients and their families.

A Day in the Life

Here's a glimpse into a typical day as a Patient Access Representative at our Cancer Center:

• Morning: You'll start your day by preparing the reception area, ensuring it is clean, organized, and welcoming. As patients arrive, you'll greet them with a warm smile and efficiently verify their demographic and insurance information. You'll create and manage necessary paperwork, ensuring all documents are accurately completed and routed to the appropriate departments.
• Mid-day: You'll spend a significant portion of your day scheduling appointments, coordinating referrals, and obtaining pre-authorizations. You'll work closely with the nursing team and providers to ensure patient needs are met and provider schedules are optimized. You'll also handle incoming calls, answer patient inquiries, and address any concerns or issues.
• Afternoon: In the afternoon, you'll continue to assist patients with registration and scheduling needs. You might also be involved in collecting co-payments, pre-payments, and payments on account balances. You may also work through registration work queues to resolve errors or denied insurance claims. You'll end your day by ensuring all tasks are completed, the reception area is tidy, and you're prepared for the next day.

Why Sioux Falls, South Dakota?

Sioux Falls is a vibrant and growing city that offers a high quality of life. Known for its friendly atmosphere, affordable cost of living, and excellent schools, Sioux Falls is a great place to live and work. The city boasts a thriving arts and culture scene, with numerous museums, theaters, and music venues. Outdoor enthusiasts will appreciate the city's many parks, bike trails, and recreational opportunities. Plus, South Dakota has no state income tax!

Sanford Health is deeply rooted in the Sioux Falls community, and we are committed to providing exceptional healthcare services to the region. By joining our team, you'll be making a difference in the lives of people in Sioux Falls and surrounding areas.

Career Path and Growth Opportunities

Sanford Health is committed to providing our employees with opportunities for professional growth and development. As a Patient Access Representative, you'll have access to training programs, mentorship opportunities, and career advancement pathways.

Depending on your interests and skills, you could potentially advance to roles such as:

• Senior Patient Access Representative: Take on more complex responsibilities, mentor new team members, and assist with training initiatives.
• Patient Access Supervisor: Oversee the daily operations of the patient access team, ensuring efficiency and quality service.
• Revenue Cycle Specialist: Focus on the financial aspects of patient care, including billing, coding, and insurance claims.
• Healthcare Administrator: Pursue a career in healthcare management, overseeing various aspects of hospital or clinic operations.

Salary and Benefits

Sanford Health offers a competitive salary and benefits package to our employees. While the specific salary for this PRN Patient Access Representative position is dependent on experience, a competitive market range for similar roles in Sioux Falls, South Dakota, is estimated to be $32,000 to $45,000 annually for a full-time equivalent position. This role is hourly, and pay will reflect the hours worked.

In addition to competitive pay, Sanford Health offers a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Paid holidays
• Retirement plan (401k or similar)
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Employee discounts

Sanford Health Culture

At Sanford Health, we are committed to creating a culture of excellence, innovation, and compassion. We value teamwork, respect, and a patient-centered approach to care. We are proud to be an equal opportunity employer and welcome individuals from all backgrounds to join our team.

We believe that our employees are our greatest asset, and we are committed to providing a supportive and rewarding work environment. We encourage professional growth and development and offer opportunities for advancement within the organization.

How to Apply

If you are a motivated and compassionate individual with a passion for patient service, we encourage you to apply for this PRN Patient Access Representative position at Sanford Health in Sioux Falls, South Dakota. To apply, please submit your resume and cover letter through our online application portal.

We look forward to reviewing your application and considering you for this exciting opportunity to join our team!

Frequently Asked Questions (FAQ)

1. What is the work schedule for this PRN position?

   This is a PRN (as needed) position, with the potential for 3-5 days per week. Shifts will vary between 6:30 AM and 5:30 PM, Monday through Friday.

2. Is prior experience in a medical office required?

   While one year of work experience in a medical office setting is preferred, we encourage candidates with strong customer service skills to apply. Medical terminology knowledge is helpful.

3. What are the key skills needed for this role?

   Excellent customer service, communication, and organizational skills are essential. You should also be proficient in data entry and computer applications.

4. Will I need to be certified in Basic Life Support (BLS)?

   BLS certification may be required for certain locations and settings. Please check the job description for specific requirements.

5. What opportunities are available for professional development?

   Sanford Health offers a variety of training programs, mentorship opportunities, and career advancement pathways to support your professional growth.

6. What is the dress code for Patient Access Representatives?

   Sanford Health has a professional dress code. More details will be provided during the onboarding process.

7. What is the team environment like?

   Sanford Health fosters a supportive and collaborative team environment. We value teamwork, respect, and open communication.

8. How does Sanford Health support employee well-being?

   Sanford Health offers a variety of wellness programs, employee assistance programs, and other resources to support employee well-being.

9. What is Sanford Health's commitment to diversity and inclusion?

   Sanford Health is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.

10. Who can I contact if I have questions about the application process?

    If you have any questions about the application process, please call 1-877-673-0854.