Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Job Description
Patient Access Representative | Psychiatry & Psychology | Sanford Health
Role Overview
As a Patient Access Representative within Sanford Health's Psychiatry & Psychology clinic in Sioux Falls, South Dakota, you will be the first point of contact for patients, playing a critical role in providing exceptional customer service and creating a welcoming environment. This position involves a variety of responsibilities including patient registration, scheduling appointments, managing patient information, and ensuring efficient clinic operations. You will work independently while being supported by a collaborative and amazing team.
Day in the Life
Your day as a Patient Access Representative will be dynamic and varied. You'll begin by greeting patients, verifying their demographics, and ensuring all necessary paperwork is completed. This includes creating, scanning, and routing documents or electronic forms. You'll establish financial responsibility by assisting patients with payment arrangements and collecting payments. A significant part of your day will involve scheduling appointments, coordinating referrals and pre-authorizations, and managing interpreter services. You'll also handle phone calls, resolve work queue issues, manage recall and waitlists, and may act as a switchboard operator. Additionally, you'll prepare and coordinate charts, track patient visits, administer assessments, and coordinate Telemedicine appointments. Your ability to multitask and provide exceptional service will be crucial to ensuring a smooth and positive patient experience.
Why Sioux Falls, South Dakota?
Sioux Falls offers a high quality of life with a low cost of living. It's a vibrant city with a strong sense of community, offering a blend of urban amenities and outdoor recreational opportunities. The city boasts excellent schools, safe neighborhoods, and numerous parks and trails. With a growing economy and a friendly atmosphere, Sioux Falls provides a great environment for both personal and professional growth. Sanford Health is deeply rooted in the community, offering numerous opportunities to engage and contribute to the well-being of its residents.
Career Path
Sanford Health is committed to the growth and development of its employees. As a Patient Access Representative, you'll have opportunities to advance your career within the organization. You may progress to roles such as a Senior Patient Access Representative, Team Lead, or Supervisor. Additionally, Sanford Health offers educational resources and training programs to help you develop new skills and expand your knowledge in healthcare administration and customer service. With dedication and continuous learning, you can pursue a fulfilling and rewarding career path at Sanford Health.
Salary & Benefits
The salary range for this position is $16.25 - $23.00 per hour, depending on experience and qualifications. Sanford Health also offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off, retirement savings plan, life insurance, disability coverage, flexible spending accounts, employee assistance programs, and tuition reimbursement. These benefits provide financial security and support your overall well-being.
Sanford Culture
Sanford Health is dedicated to the work of health and healing. They foster a culture of teamwork, respect, and excellence. You’ll be part of an organization that values innovation, collaboration, and compassion. Sanford Health encourages employees to grow the good, and contribute to the health and well-being of the communities. They are committed to creating a welcoming and inclusive environment for all employees, promoting diversity and equity in the workplace. Sanford Health values its employees and the important work they do.
How to Apply
To apply for the Patient Access Representative position at Sanford Health, please visit the Sanford Health careers website. Search for the job title "Patient Access Representative" and the location "Sioux Falls, South Dakota." Follow the instructions to submit your application and resume. Ensure that your application highlights your relevant skills and experience in customer service, healthcare administration, and patient registration. If you require an accommodation to complete the online application, please call 1-877-673-0854 or send an email.
FAQ
- What are the main responsibilities of a Patient Access Representative?
- The main responsibilities include patient registration, scheduling appointments, collecting payments, managing patient information, and providing excellent customer service.
- What qualifications are required for this position?
- A high school diploma or equivalent is preferred, along with one year of work experience, preferably in a medical office setting. Customer service skills are essential, and medical terminology knowledge is helpful.
- What are the working hours for this position?
- The hours are Monday through Friday, 8:10 am to 5:10 pm.
- Is this a union position?
- No, this is not a union position.
- What opportunities are there for career advancement?
- Sanford Health offers various opportunities for career advancement, including roles such as Senior Patient Access Representative, Team Lead, or Supervisor.
- What kind of training and development opportunities are available?
- Sanford Health provides educational resources and training programs to help employees develop new skills and expand their knowledge in healthcare administration and customer service.
- What benefits are offered by Sanford Health?
- Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, life insurance, disability coverage, flexible spending accounts, and employee assistance programs.
- What is the work environment like at Sanford Health?
- Sanford Health fosters a collaborative and supportive work environment that values teamwork, respect, and excellence.
- How can I request an accommodation for the online application process?
- If you require an accommodation, please call 1-877-673-0854 or send an email.
- What is the salary range for this position?
- The salary range is $16.25 - $23.00 per hour.
Locations
- Sioux Falls, South Dakota, United States
Salary
37,400 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Schedulingintermediate
- Data Entryintermediate
- Medical Terminologyintermediate
- Phone Etiquetteintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Documentationintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Interpreter Services Coordinationintermediate
- Chart Preparationintermediate
- Telemedicine Coordinationintermediate
- Assessment Administrationintermediate
- Electronic Health Records (EHR)intermediate
- Multitaskingintermediate
- Problem Solvingintermediate
- Communicationintermediate
- Teamworkintermediate
- Independent Workintermediate
- Time Managementintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- BLS certification may be required for certain locations and/or settings. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Proficiency in creating, scanning, and routing documents and electronic forms. (experience)
- Understanding of financial responsibility and payment arrangements. (experience)
- Knowledge of insurance claim processes and error resolution. (experience)
- Experience in coordinating and scheduling appointments. (experience)
- Familiarity with referral and pre-authorization procedures. (experience)
- Competency in operating multi-line phone systems. (experience)
- Ability to manage recall and waitlists effectively. (experience)
- Experience with switchboard operations (calling codes and paging providers). (experience)
- Skill in preparing and coordinating charts. (experience)
- Experience with patient financial assistance programs. (experience)
- Ability to track patient visits and manage health information. (experience)
- Experience in compiling, distributing, administering, and scoring assessments. (experience)
- Comfort coordinating Telemedicine appointments. (experience)
- Strong organizational skills. (experience)
- Proficiency in using computer applications such as Microsoft Office Suite. (experience)
- Attention to detail and accuracy in data entry. (experience)
- Ability to maintain patient confidentiality. (experience)
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms.
- Inform patients about documents and capture signatures on necessary paperwork.
- Establish and assign financial responsibility and assist with payment arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments to meet patient needs.
- Coordinate provider schedules.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services.
- Check patients in and out.
- Operate multi-line phone system.
- Resolve work queue issues.
- Manage recall and waitlists.
- Serve as switchboard operator calling codes and paging providers.
- Prepare and coordinate patient charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemedicine appointments.
- Make reminder calls for appointments.
- Assist with hospital admissions.
- Perform general office duties, such as making copies and sending faxes.
Benefits
- general: Competitive salary range of $16.25 - $23.00 per hour (as per the job description).
- general: Comprehensive health insurance plans (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement savings plan with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA) or health savings accounts (HSA).
- general: Employee assistance programs (EAP) for mental health and well-being.
- general: Tuition reimbursement or assistance for continuing education and professional development.
- general: Opportunities for career advancement and growth within Sanford Health.
- general: Employee discounts on Sanford Health services and products.
- general: Wellness programs and resources to support employee health.
- general: A supportive and collaborative work environment.
- general: Professional development opportunities.
- general: Access to state-of-the-art medical facilities and technology.
- general: Opportunities to participate in community outreach programs.
- general: Relocation assistance may be available in certain circumstances
- general: Sign-on bonus may be available in certain circumstances
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Job Description
Patient Access Representative | Psychiatry & Psychology | Sanford Health
Role Overview
As a Patient Access Representative within Sanford Health's Psychiatry & Psychology clinic in Sioux Falls, South Dakota, you will be the first point of contact for patients, playing a critical role in providing exceptional customer service and creating a welcoming environment. This position involves a variety of responsibilities including patient registration, scheduling appointments, managing patient information, and ensuring efficient clinic operations. You will work independently while being supported by a collaborative and amazing team.
Day in the Life
Your day as a Patient Access Representative will be dynamic and varied. You'll begin by greeting patients, verifying their demographics, and ensuring all necessary paperwork is completed. This includes creating, scanning, and routing documents or electronic forms. You'll establish financial responsibility by assisting patients with payment arrangements and collecting payments. A significant part of your day will involve scheduling appointments, coordinating referrals and pre-authorizations, and managing interpreter services. You'll also handle phone calls, resolve work queue issues, manage recall and waitlists, and may act as a switchboard operator. Additionally, you'll prepare and coordinate charts, track patient visits, administer assessments, and coordinate Telemedicine appointments. Your ability to multitask and provide exceptional service will be crucial to ensuring a smooth and positive patient experience.
Why Sioux Falls, South Dakota?
Sioux Falls offers a high quality of life with a low cost of living. It's a vibrant city with a strong sense of community, offering a blend of urban amenities and outdoor recreational opportunities. The city boasts excellent schools, safe neighborhoods, and numerous parks and trails. With a growing economy and a friendly atmosphere, Sioux Falls provides a great environment for both personal and professional growth. Sanford Health is deeply rooted in the community, offering numerous opportunities to engage and contribute to the well-being of its residents.
Career Path
Sanford Health is committed to the growth and development of its employees. As a Patient Access Representative, you'll have opportunities to advance your career within the organization. You may progress to roles such as a Senior Patient Access Representative, Team Lead, or Supervisor. Additionally, Sanford Health offers educational resources and training programs to help you develop new skills and expand your knowledge in healthcare administration and customer service. With dedication and continuous learning, you can pursue a fulfilling and rewarding career path at Sanford Health.
Salary & Benefits
The salary range for this position is $16.25 - $23.00 per hour, depending on experience and qualifications. Sanford Health also offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off, retirement savings plan, life insurance, disability coverage, flexible spending accounts, employee assistance programs, and tuition reimbursement. These benefits provide financial security and support your overall well-being.
Sanford Culture
Sanford Health is dedicated to the work of health and healing. They foster a culture of teamwork, respect, and excellence. You’ll be part of an organization that values innovation, collaboration, and compassion. Sanford Health encourages employees to grow the good, and contribute to the health and well-being of the communities. They are committed to creating a welcoming and inclusive environment for all employees, promoting diversity and equity in the workplace. Sanford Health values its employees and the important work they do.
How to Apply
To apply for the Patient Access Representative position at Sanford Health, please visit the Sanford Health careers website. Search for the job title "Patient Access Representative" and the location "Sioux Falls, South Dakota." Follow the instructions to submit your application and resume. Ensure that your application highlights your relevant skills and experience in customer service, healthcare administration, and patient registration. If you require an accommodation to complete the online application, please call 1-877-673-0854 or send an email.
FAQ
- What are the main responsibilities of a Patient Access Representative?
- The main responsibilities include patient registration, scheduling appointments, collecting payments, managing patient information, and providing excellent customer service.
- What qualifications are required for this position?
- A high school diploma or equivalent is preferred, along with one year of work experience, preferably in a medical office setting. Customer service skills are essential, and medical terminology knowledge is helpful.
- What are the working hours for this position?
- The hours are Monday through Friday, 8:10 am to 5:10 pm.
- Is this a union position?
- No, this is not a union position.
- What opportunities are there for career advancement?
- Sanford Health offers various opportunities for career advancement, including roles such as Senior Patient Access Representative, Team Lead, or Supervisor.
- What kind of training and development opportunities are available?
- Sanford Health provides educational resources and training programs to help employees develop new skills and expand their knowledge in healthcare administration and customer service.
- What benefits are offered by Sanford Health?
- Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, life insurance, disability coverage, flexible spending accounts, and employee assistance programs.
- What is the work environment like at Sanford Health?
- Sanford Health fosters a collaborative and supportive work environment that values teamwork, respect, and excellence.
- How can I request an accommodation for the online application process?
- If you require an accommodation, please call 1-877-673-0854 or send an email.
- What is the salary range for this position?
- The salary range is $16.25 - $23.00 per hour.
Locations
- Sioux Falls, South Dakota, United States
Salary
37,400 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Schedulingintermediate
- Data Entryintermediate
- Medical Terminologyintermediate
- Phone Etiquetteintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Documentationintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Interpreter Services Coordinationintermediate
- Chart Preparationintermediate
- Telemedicine Coordinationintermediate
- Assessment Administrationintermediate
- Electronic Health Records (EHR)intermediate
- Multitaskingintermediate
- Problem Solvingintermediate
- Communicationintermediate
- Teamworkintermediate
- Independent Workintermediate
- Time Managementintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- BLS certification may be required for certain locations and/or settings. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Proficiency in creating, scanning, and routing documents and electronic forms. (experience)
- Understanding of financial responsibility and payment arrangements. (experience)
- Knowledge of insurance claim processes and error resolution. (experience)
- Experience in coordinating and scheduling appointments. (experience)
- Familiarity with referral and pre-authorization procedures. (experience)
- Competency in operating multi-line phone systems. (experience)
- Ability to manage recall and waitlists effectively. (experience)
- Experience with switchboard operations (calling codes and paging providers). (experience)
- Skill in preparing and coordinating charts. (experience)
- Experience with patient financial assistance programs. (experience)
- Ability to track patient visits and manage health information. (experience)
- Experience in compiling, distributing, administering, and scoring assessments. (experience)
- Comfort coordinating Telemedicine appointments. (experience)
- Strong organizational skills. (experience)
- Proficiency in using computer applications such as Microsoft Office Suite. (experience)
- Attention to detail and accuracy in data entry. (experience)
- Ability to maintain patient confidentiality. (experience)
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms.
- Inform patients about documents and capture signatures on necessary paperwork.
- Establish and assign financial responsibility and assist with payment arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments to meet patient needs.
- Coordinate provider schedules.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services.
- Check patients in and out.
- Operate multi-line phone system.
- Resolve work queue issues.
- Manage recall and waitlists.
- Serve as switchboard operator calling codes and paging providers.
- Prepare and coordinate patient charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemedicine appointments.
- Make reminder calls for appointments.
- Assist with hospital admissions.
- Perform general office duties, such as making copies and sending faxes.
Benefits
- general: Competitive salary range of $16.25 - $23.00 per hour (as per the job description).
- general: Comprehensive health insurance plans (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement savings plan with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA) or health savings accounts (HSA).
- general: Employee assistance programs (EAP) for mental health and well-being.
- general: Tuition reimbursement or assistance for continuing education and professional development.
- general: Opportunities for career advancement and growth within Sanford Health.
- general: Employee discounts on Sanford Health services and products.
- general: Wellness programs and resources to support employee health.
- general: A supportive and collaborative work environment.
- general: Professional development opportunities.
- general: Access to state-of-the-art medical facilities and technology.
- general: Opportunities to participate in community outreach programs.
- general: Relocation assistance may be available in certain circumstances
- general: Sign-on bonus may be available in certain circumstances
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs