Patient Access Representative at Sanford Health: Join Our Worthington Clinic Team!

Are you passionate about providing exceptional customer service and making a positive impact on patients' lives? Sanford Health is seeking a dedicated and enthusiastic Patient Access Representative to join our team at the Worthington Clinic. As the first point of contact for our patients, you will play a crucial role in creating a welcoming and efficient environment. This PRN (as needed) position offers a flexible schedule and the opportunity to grow your career within one of the largest and fastest-growing not-for-profit health systems in the United States.

Role Overview

As a Patient Access Representative, you will be responsible for a variety of tasks that ensure a smooth and positive experience for our patients. Your primary duties will include:

• Greeting patients and verifying their demographic information.
• Creating, scanning, and routing necessary documents and electronic forms.
• Explaining paperwork to patients and obtaining signatures.
• Establishing financial responsibility and assisting with payment arrangements.
• Collecting payments for co-pays, pre-payments, and account balances.
• Scheduling appointments and coordinating provider schedules.
• Obtaining and coordinating referrals and pre-authorizations.
• Managing phone calls and providing excellent customer service.

A Day in the Life

Here’s a glimpse into what a typical day might look like for a Patient Access Representative at the Worthington Clinic:

1. Morning: Arrive at the clinic and prepare the registration area. Greet the first patients of the day with a warm welcome, verify their information, and guide them through the check-in process.
2. Mid-day: Answer phone calls, schedule appointments, and address patient inquiries. Coordinate referrals and pre-authorizations, ensuring that patients have the necessary approvals for their treatments.
3. Afternoon: Assist patients with payment arrangements and collect payments. Work through registration queues to resolve errors and denied insurance claims. Prepare charts and organize documents for the next day's appointments.
4. Throughout the Day: Provide exceptional customer service, ensuring that patients feel comfortable and well-cared for. Collaborate with nurses and other healthcare professionals to ensure seamless patient care.

Why Worthington, Minnesota?

Worthington is a vibrant community located in southwestern Minnesota. Known for its friendly atmosphere and strong sense of community, Worthington offers a high quality of life with a lower cost of living compared to larger metropolitan areas. Enjoy a variety of outdoor activities, including hiking, fishing, and boating on nearby lakes and parks. Worthington also boasts a thriving arts and culture scene, with local theaters, museums, and festivals.

Career Path

Sanford Health is committed to providing its employees with opportunities for growth and advancement. As a Patient Access Representative, you can develop your skills and knowledge to advance into roles such as:

• Senior Patient Access Representative: Take on additional responsibilities, such as training new employees and mentoring junior staff.
• Patient Access Supervisor: Oversee the daily operations of the patient access team and ensure that patients receive excellent service.
• Revenue Cycle Specialist: Focus on the financial aspects of patient care, such as billing, coding, and insurance claims.
• Healthcare Administrator: Manage the administrative and operational functions of a healthcare facility.

Salary and Benefits

The salary range for this PRN Patient Access Representative position is $16.25 - $23.00 per hour. Sanford Health also offers a comprehensive benefits package to its employees, including:

• Health, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan with employer match
• Life and disability insurance
• Flexible spending accounts (FSA) and health savings accounts (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Wellness programs
• Employee discounts

Sanford Health Culture

At Sanford Health, we are committed to creating a supportive and inclusive work environment where every employee feels valued and respected. We believe in teamwork, collaboration, and continuous improvement. We are dedicated to providing our patients with the highest quality care and are proud to be a leading healthcare provider in the region.

How to Apply

If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, we encourage you to apply for the Patient Access Representative position at the Worthington Clinic. To apply, please submit your resume and cover letter through our online application system.

Frequently Asked Questions (FAQ)

1. What are the essential skills for a Patient Access Representative? Strong customer service skills, communication skills, attention to detail, and proficiency in computer skills are essential.
2. What experience is required for this position? One year of work experience is preferred, preferably in a medical office setting.
3. Is medical terminology knowledge required? Medical terminology knowledge is helpful but not required.
4. Is BLS certification required? BLS certification may be required for certain locations and settings.
5. What is the work schedule for this PRN position? The work schedule varies and is based on the needs of the clinic.
6. What opportunities are there for career advancement? Sanford Health offers a variety of opportunities for career advancement, including promotions to senior roles and supervisory positions.
7. What benefits are offered to employees? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, and retirement plan options.
8. What is the culture like at Sanford Health? Sanford Health is committed to creating a supportive and inclusive work environment where every employee feels valued and respected.
9. How do I request an accommodation for help with my online application? If you are an individual with a disability and would like to request an accommodation, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
10. What is the EEO policy at Sanford Health? Sanford Health is an EEO/AA Employer M/F/Disability/Vet.