## Role Overview The Patient Accounts Representative at Sanford Health plays a critical role in ensuring the financial health of the organization and providing exceptional service to patients. This position involves managing patient accounts, resolving billing inquiries, and facilitating communication between patients, insurance companies, and Sanford Health departments. The ideal candidate is a detail-oriented individual with strong communication skills, a passion for customer service, and a commitment to upholding HIPAA compliance. ## A Day in the Life A typical day for a Patient Accounts Representative at Sanford Health involves a mix of communication, problem-solving, and account management tasks. Here's a glimpse into their daily routine: * **Customer Interaction:** Handling inbound and outbound calls, responding to MyChart messages, and engaging in live chat sessions with patients to address their billing inquiries and concerns. * **Account Management:** Researching patient accounts, reconciling discrepancies, and ensuring accurate documentation of all interactions. * **Insurance Coordination:** Communicating with insurance companies to verify coverage, resolve claim issues, and process payments. * **Financial Counseling:** Informing patients about the Sanford Financial Assistance Program and assisting them with the application process. * **Collections:** Following up on delinquent accounts and working with collection agencies to recover outstanding balances. * **Compliance:** Adhering to HIPAA regulations and maintaining patient confidentiality at all times. ## Why Sioux Falls, South Dakota? Sioux Falls, South Dakota, offers a unique blend of career opportunities, affordable living, and a high quality of life. Here are some reasons why Sioux Falls is a great place to live and work: * **Strong Job Market:** Sioux Falls has a diverse and growing economy, with opportunities in healthcare, finance, technology, and manufacturing. Sanford Health is one of the largest employers in the region, providing stable and rewarding career paths. * **Affordable Cost of Living:** Compared to other major cities in the United States, Sioux Falls has a significantly lower cost of living, making it easier to save money and achieve financial goals. * **Family-Friendly Environment:** Sioux Falls is known for its excellent schools, safe neighborhoods, and family-friendly attractions, making it an ideal place to raise children. * **Outdoor Recreation:** With numerous parks, lakes, and trails, Sioux Falls offers plenty of opportunities for outdoor recreation, including hiking, biking, fishing, and boating. * **Arts and Culture:** Sioux Falls has a vibrant arts and culture scene, with museums, theaters, and music venues showcasing local and national talent. ## Career Path The Patient Accounts Representative position at Sanford Health can serve as a stepping stone to various career paths within the organization. Here are some potential advancement opportunities: * **Senior Patient Accounts Representative:** Taking on more complex accounts and providing mentorship to junior team members. * **Team Lead:** Supervising a team of Patient Accounts Representatives and ensuring performance goals are met. * **Billing Specialist:** Specializing in specific billing processes or insurance types. * **Revenue Cycle Analyst:** Analyzing revenue cycle data to identify trends and opportunities for improvement. * **Patient Access Manager:** Overseeing patient registration, scheduling, and insurance verification processes. ## Salary and Benefits The salary range for a Patient Accounts Representative at Sanford Health in Sioux Falls, South Dakota, typically falls between $32,000 and $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, Sanford Health offers a comprehensive benefits package that includes: * Comprehensive health insurance (medical, dental, vision) * Paid time off (PTO) and vacation days * Retirement plan with employer match (401k or similar) * Life insurance * Disability insurance (short-term and long-term) * Employee assistance program (EAP) * Tuition reimbursement or assistance * Professional development opportunities * Wellness programs * Employee discounts on Sanford Health services and products * Flexible spending accounts (FSA) or health savings accounts (HSA) * Paid holidays ## Sanford Health Culture Sanford Health is committed to creating a supportive and inclusive work environment where employees feel valued and empowered to make a difference in the lives of patients and the community. Here are some key aspects of the Sanford Health culture: * **Patient-Centered Care:** Prioritizing the needs and well-being of patients in all aspects of care. * **Teamwork and Collaboration:** Fostering a collaborative environment where employees work together to achieve common goals. * **Innovation and Excellence:** Encouraging innovation and continuous improvement to deliver the highest quality care. * **Integrity and Ethics:** Upholding the highest ethical standards in all interactions and decisions. * **Diversity and Inclusion:** Embracing diversity and creating an inclusive environment where everyone feels welcome and respected. ## How to Apply To apply for the Patient Accounts Representative position at Sanford Health in Sioux Falls, South Dakota, please visit the Sanford Health careers website and submit your online application. Be sure to include a resume and cover letter highlighting your relevant experience and qualifications. ## Frequently Asked Questions (FAQ) **1. What is the typical career path for a Patient Accounts Representative at Sanford Health?** The Patient Accounts Representative position can lead to various advancement opportunities within the organization, such as Senior Patient Accounts Representative, Team Lead, Billing Specialist, Revenue Cycle Analyst, and Patient Access Manager. **2. What are the key skills and qualifications required for this role?** The key skills and qualifications include customer service experience, strong communication skills, knowledge of medical billing and insurance processes, HIPAA compliance, and proficiency in computer applications. **3. What is the salary range for this position?** The typical salary range for a Patient Accounts Representative at Sanford Health in Sioux Falls, South Dakota, is between $32,000 and $45,000 per year. **4. What benefits does Sanford Health offer to its employees?** Sanford Health offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, life insurance, disability insurance, and more. **5. What is the work schedule for this position?** The work schedule is typically Monday through Friday, from 8:00 am to 4:30 pm, with no weekends. **6. What is the work environment like at Sanford Health?** Sanford Health is committed to creating a supportive and inclusive work environment where employees feel valued and empowered to make a difference. **7. How important is bilingual ability for this role?** While not always required, bilingual skills can be a significant asset, particularly in areas with diverse patient populations. **8. What software and technology are used in this role?** Patient Accounts Representatives typically use various software and technology, including electronic health record (EHR) systems, billing software, customer relationship management (CRM) systems, and multi-line telephone systems. **9. Is there opportunity for remote work or flexible hours?** The availability of remote work or flexible hours may vary depending on the specific department and role requirements. It's best to inquire about this during the interview process. **10. What training and development opportunities are available to Patient Accounts Representatives?** Sanford Health offers various training and development opportunities to enhance employee skills and knowledge, including on-the-job training, online courses, and professional development programs.