Patient Relations Specialist at Sanford Health - Marshfield, WI

Role Overview

Are you passionate about patient advocacy and ensuring a positive healthcare experience? Sanford Health in Marshfield, Wisconsin, is seeking a dedicated Patient Relations Specialist to serve as a vital link between patients, families, and the healthcare system. As a Patient Relations Specialist, you will be the primary point of contact for patients and families who have concerns or unmet expectations regarding their care. Your role involves active listening, problem-solving, and collaborating with internal departments to address patient needs and promote optimal care.

Day in the Life

As a Patient Relations Specialist, your day-to-day activities may include:

• Responding to patient and family inquiries and concerns via phone, email, or in person.
• Investigating and resolving patient complaints and grievances in a timely and effective manner.
• Serving as a liaison between patients, families, and healthcare providers to facilitate communication and understanding.
• Providing emotional support and guidance to patients and families during challenging times.
• Interpreting hospital policies and procedures for patients, families, and visitors.
• Participating in patient satisfaction surveys and analyzing feedback to identify areas for improvement.
• Documenting patient interactions and resolutions accurately and thoroughly.
• Collaborating with internal departments to implement solutions to patient concerns and improve the overall patient experience.
• Advocating for patients' rights and needs within the healthcare system.
• Staying updated on relevant healthcare regulations and best practices.

Why Marshfield, Wisconsin?

Marshfield, Wisconsin, offers a unique blend of small-town charm and big-city amenities. Located in the heart of Wisconsin, Marshfield provides a family-friendly environment with excellent schools, affordable housing, and a strong sense of community. The city boasts a vibrant arts and culture scene, with numerous galleries, theaters, and music venues. Outdoor enthusiasts will appreciate the abundance of recreational opportunities, including hiking, biking, fishing, and skiing. With its close proximity to larger cities like Green Bay and Minneapolis, Marshfield offers easy access to a wide range of entertainment, dining, and shopping options.

Career Path

The Patient Relations Specialist role at Sanford Health offers opportunities for career advancement within the healthcare system. With experience and further education, you may advance to positions such as:

• Senior Patient Relations Specialist
• Patient Experience Manager
• Quality Improvement Specialist
• Healthcare Administrator

Salary and Benefits

The estimated salary range for a Patient Relations Specialist at Sanford Health in Marshfield, WI is $48,000-$77,000 annually. Sanford Health offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) including vacation, sick leave, and holidays
• 401(k) retirement plan with employer match
• Life insurance
• Disability insurance (short-term and long-term)
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Wellness programs
• Employee discounts
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Dependent care assistance program
• Adoption assistance
• Employee referral program
• Voluntary benefits (e.g., critical illness, accident insurance)

Sanford Health Culture

Sanford Health is committed to creating a welcoming and inclusive workplace where all employees feel valued and respected. The organization fosters a culture of teamwork, collaboration, and continuous improvement. Sanford Health is dedicated to providing its employees with opportunities for professional growth and development. Sanford Health values its employees and promotes a supportive work environment.

How to Apply

If you are a compassionate and dedicated individual with a passion for patient advocacy, we encourage you to apply for the Patient Relations Specialist position at Sanford Health in Marshfield, WI. To apply, please visit the Sanford Health careers website and submit your application online.

FAQ

1. What qualifications are required for this position? A bachelor’s degree in social work, business, nursing, psychology, or other applicable science is required. In lieu of a bachelor’s degree, six years of equivalent work experience within internal patient-related, customer service hospital experience will be considered. A Master’s degree is preferred.
2. What are the key responsibilities of a Patient Relations Specialist? Key responsibilities include serving as the main point of contact for patients and families, resolving patient complaints, and promoting optimal care.
3. What skills are important for success in this role? Important skills include communication, empathy, problem-solving, and conflict resolution.
4. What is the salary range for this position? The estimated salary range is $48,000-$77,000 annually.
5. What benefits does Sanford Health offer? Sanford Health offers a comprehensive benefits package, including health insurance, PTO, and a 401(k) plan.
6. What is the work environment like at Sanford Health? Sanford Health fosters a culture of teamwork, collaboration, and continuous improvement.
7. What opportunities for career advancement are available? Opportunities for advancement include Senior Patient Relations Specialist, Patient Experience Manager, and Healthcare Administrator.
8. How can I apply for this position? You can apply online through the Sanford Health careers website.
9. Is this a union position? No, this is not a union position.
10. What is the scheduled weekly hours for this position? The scheduled weekly hours are 40.