RN Call Center Careers at Sanford Health - Fargo, North Dakota | Straight Nights
Sanford Health
RN Call Center Careers at Sanford Health - Fargo, North Dakota | Straight Nights
Job Description
RN Call Center - Straight Nights at Sanford Health in Fargo, ND
Are you a Registered Nurse with a passion for patient care and a desire for a unique work schedule? Sanford Health in Fargo, North Dakota, is seeking a dedicated RN to join our My Sanford Nurse call center team. This position offers straight night shifts, allowing you to utilize your nursing expertise in a phone-based, patient-focused environment. You'll be part of a supportive and collaborative team while enjoying competitive pay and comprehensive benefits. Plus, eligible candidates can receive a $15,000 sign-on bonus!
Role Overview
As an RN in our call center, you'll be responsible for providing telehealth services to patients of all ages. This involves telephone triage, health information and education, and physician and service referrals. You'll use established protocols, approved references, and specific medical resources to assess patient symptoms, provide recommendations, and ensure continuity of care. Your critical thinking and decision-making skills will be essential in helping patients access the timely and appropriate care they need.
A Day in the Life
Imagine your typical shift:
- 11:00 PM: Arrive at the call center, receive updates from the previous shift, and prepare for the night ahead.
- Throughout the Night: Answer incoming calls from patients with a variety of health concerns.
- Assess Symptoms: Use your clinical judgment and nursing protocols to assess patient symptoms and determine the appropriate level of care.
- Provide Recommendations: Offer advice and guidance to patients on managing their symptoms at home, scheduling appointments, or seeking emergency care.
- Document Interactions: Accurately document all patient interactions in the electronic medical record.
- Collaborate with Providers: Communicate with physicians and other healthcare providers to ensure seamless care coordination.
- 7:00 AM: Complete your shift, provide a handover to the day team, and head home for some well-deserved rest.
Why Fargo, North Dakota?
Fargo is a vibrant and growing city with a thriving job market, affordable cost of living, and a strong sense of community. Here are a few reasons why you might love living and working in Fargo:
- Career Opportunities: Fargo is home to a diverse range of industries, including healthcare, technology, and agriculture, offering ample career opportunities for professionals.
- Affordable Living: Compared to many other cities in the United States, Fargo boasts a lower cost of living, making it easier to save money and achieve your financial goals.
- Quality Education: Fargo is home to several excellent universities and colleges, including North Dakota State University, providing access to quality education for yourself and your family.
- Outdoor Recreation: With its many parks, lakes, and trails, Fargo offers plenty of opportunities for outdoor recreation, including hiking, biking, fishing, and skiing.
- Arts and Culture: Fargo has a thriving arts and culture scene, with numerous museums, theaters, and music venues.
- Friendly Community: Fargo is known for its friendly and welcoming community, making it easy to feel at home.
Career Path
Sanford Health is committed to providing its employees with opportunities for growth and advancement. As an RN in our call center, you can advance your career in a variety of ways, including:
- Clinical Nurse Specialist: Provide expert clinical consultation and education to other nurses.
- Nurse Manager: Lead and manage a team of nurses in a specific department or unit.
- Nurse Educator: Develop and implement educational programs for nurses.
- Advanced Practice Registered Nurse (APRN): Pursue advanced education and become a nurse practitioner or clinical nurse specialist.
Salary & Benefits
Sanford Health offers a competitive salary and benefits package to its employees. The starting rate for this position is $32.00 - $48.00 per hour. Sanford Health also offers a comprehensive benefits package that includes:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- Paid holidays
- Retirement plan with employer matching
- Life insurance
- Disability insurance
- Flexible spending accounts (FSA)
- Employee assistance program (EAP)
- Tuition reimbursement
- And more!
Sanford Health Culture
Sanford Health is committed to creating a culture of caring, respect, and teamwork. We believe that our employees are our greatest asset, and we are dedicated to providing them with a supportive and rewarding work environment. At Sanford Health, you will have the opportunity to make a real difference in the lives of others.
How to Apply
If you are a Registered Nurse with a passion for patient care and a desire for a unique work schedule, we encourage you to apply for this position. To apply, please visit our website and submit your resume and cover letter. We look forward to hearing from you!
Apply NowFAQ
- What are the qualifications for this position?
The qualifications for this position include a Bachelor’s Degree in nursing preferred, graduation from an accredited nursing program, an unencumbered RN license, and certifications in BLS, ACLS, and PALS. A minimum of 3 years of nursing experience is also required.
- What is the work schedule for this position?
This position offers a straight night schedule, with shifts on Wednesday, Thursday, Friday, Saturday, and Sunday from 11:00 p.m. to 7:00 a.m. The schedule follows an 8-week rotation, posted three months in advance.
- What are the benefits of working at Sanford Health?
Sanford Health offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, paid holidays, a retirement plan with employer matching, and more.
- Is there a sign-on bonus available for this position?
Yes, a $15,000 sign-on bonus is available for eligible candidates.
- What is the dress code for this position?
The dress code for this position is business casual.
- What is the training process for this position?
The training process for this position includes classroom instruction, on-the-job training, and mentorship from experienced nurses.
- What is the patient population served by the call center?
The call center serves patients of all ages with a variety of health concerns.
- What is the technology used in the call center?
The call center uses electronic medical records (EMR) and other advanced technology to provide efficient and effective care.
- What is the career path for nurses in the call center?
Nurses in the call center can advance their careers in a variety of ways, including clinical nurse specialist, nurse manager, nurse educator, and advanced practice registered nurse.
- What is the company culture at Sanford Health?
Sanford Health is committed to creating a culture of caring, respect, and teamwork. We believe that our employees are our greatest asset, and we are dedicated to providing them with a supportive and rewarding work environment.
Locations
- Fargo, North Dakota, United States
Salary
71,500 - 104,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Telephone Triageintermediate
- Patient Educationintermediate
- Care Coordinationintermediate
- Clinical Judgmentintermediate
- Nursing Protocolsintermediate
- Symptom Assessmentintermediate
- Electronic Medical Record (EMR) Documentationintermediate
- Critical Thinkingintermediate
- Decision-Makingintermediate
- Health Informationintermediate
- Physician Referralintermediate
- Service Referralintermediate
- Crisis Interventionintermediate
- Data Collectionintermediate
- Physiological Assessmentintermediate
- Psychological Assessmentintermediate
- Cognitive Assessmentintermediate
- Resource Referralintermediate
- Patient Instructionintermediate
- Legal Awarenessintermediate
- BLSintermediate
- ACLSintermediate
- PALSintermediate
- Telehealthintermediate
- Medical Resourcesintermediate
Required Qualifications
- Bachelor’s Degree in nursing preferred (experience)
- Graduate from an accredited nursing program (AACN, ACEN, NLN CNEA preferred) (experience)
- Unencumbered RN license with the State Board of Nursing in the state where the practice of nursing is occurring (experience)
- Multistate licensure if in a Nurse Licensure Compact (NLC) state (experience)
- State licensure in states where patients being served reside (obtained within first 30 days of employment) (experience)
- Basic Life Support (BLS) certification (experience)
- Advanced Cardiac Life Support (ACLS) certification (experience)
- Pediatric Advanced Life Support (PALS) certification (experience)
- Minimum of 3 years of nursing experience required (experience)
- Strong assessment skills (experience)
- Critical thinking skills (experience)
- Decision-making skills (experience)
- Proficiency in electronic medical record (EMR) documentation (experience)
- Knowledge in decision-making for a diverse client population (experience)
- Ability to perform effectively in answering caller inquiries (experience)
Responsibilities
- Providing telehealth services to patients of all ages
- Performing telephone triage using established protocols and approved references
- Providing health information and education to patients
- Facilitating physician and service referrals
- Managing other specialty access lines
- Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity.
- Answering caller inquiries and crisis intervention following established protocols
- Performing ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status.
- Providing educational and resource referrals based on patient needs.
- Instructing patients in an articulate and professional manner based on expressed needs and available resources.
- Demonstrates awareness of legal issues in all aspects of telephone triage.
- Documenting health information accurately in electronic medical records.
- Assessing patient symptoms and providing recommendations based on clinical judgment and nursing protocols.
- Ensuring continuity of care in collaboration with providers and clinic teams.
- Maintaining required department-specific competencies and certifications
Benefits
- general: Comprehensive health insurance
- general: Dental and vision insurance
- general: Paid time off (PTO)
- general: Paid holidays
- general: Retirement plan with employer matching
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Competitive pay
- general: Supportive and collaborative nursing team
- general: Sign-on bonus eligibility
Tags & Categories
Answer 10 quick questions to check your fit for RN Call Center Careers at Sanford Health - Fargo, North Dakota | Straight Nights @ Sanford Health.
Related Books and Jobs
RN Call Center Careers at Sanford Health - Fargo, North Dakota | Straight Nights
Sanford Health
RN Call Center Careers at Sanford Health - Fargo, North Dakota | Straight Nights
Job Description
RN Call Center - Straight Nights at Sanford Health in Fargo, ND
Are you a Registered Nurse with a passion for patient care and a desire for a unique work schedule? Sanford Health in Fargo, North Dakota, is seeking a dedicated RN to join our My Sanford Nurse call center team. This position offers straight night shifts, allowing you to utilize your nursing expertise in a phone-based, patient-focused environment. You'll be part of a supportive and collaborative team while enjoying competitive pay and comprehensive benefits. Plus, eligible candidates can receive a $15,000 sign-on bonus!
Role Overview
As an RN in our call center, you'll be responsible for providing telehealth services to patients of all ages. This involves telephone triage, health information and education, and physician and service referrals. You'll use established protocols, approved references, and specific medical resources to assess patient symptoms, provide recommendations, and ensure continuity of care. Your critical thinking and decision-making skills will be essential in helping patients access the timely and appropriate care they need.
A Day in the Life
Imagine your typical shift:
- 11:00 PM: Arrive at the call center, receive updates from the previous shift, and prepare for the night ahead.
- Throughout the Night: Answer incoming calls from patients with a variety of health concerns.
- Assess Symptoms: Use your clinical judgment and nursing protocols to assess patient symptoms and determine the appropriate level of care.
- Provide Recommendations: Offer advice and guidance to patients on managing their symptoms at home, scheduling appointments, or seeking emergency care.
- Document Interactions: Accurately document all patient interactions in the electronic medical record.
- Collaborate with Providers: Communicate with physicians and other healthcare providers to ensure seamless care coordination.
- 7:00 AM: Complete your shift, provide a handover to the day team, and head home for some well-deserved rest.
Why Fargo, North Dakota?
Fargo is a vibrant and growing city with a thriving job market, affordable cost of living, and a strong sense of community. Here are a few reasons why you might love living and working in Fargo:
- Career Opportunities: Fargo is home to a diverse range of industries, including healthcare, technology, and agriculture, offering ample career opportunities for professionals.
- Affordable Living: Compared to many other cities in the United States, Fargo boasts a lower cost of living, making it easier to save money and achieve your financial goals.
- Quality Education: Fargo is home to several excellent universities and colleges, including North Dakota State University, providing access to quality education for yourself and your family.
- Outdoor Recreation: With its many parks, lakes, and trails, Fargo offers plenty of opportunities for outdoor recreation, including hiking, biking, fishing, and skiing.
- Arts and Culture: Fargo has a thriving arts and culture scene, with numerous museums, theaters, and music venues.
- Friendly Community: Fargo is known for its friendly and welcoming community, making it easy to feel at home.
Career Path
Sanford Health is committed to providing its employees with opportunities for growth and advancement. As an RN in our call center, you can advance your career in a variety of ways, including:
- Clinical Nurse Specialist: Provide expert clinical consultation and education to other nurses.
- Nurse Manager: Lead and manage a team of nurses in a specific department or unit.
- Nurse Educator: Develop and implement educational programs for nurses.
- Advanced Practice Registered Nurse (APRN): Pursue advanced education and become a nurse practitioner or clinical nurse specialist.
Salary & Benefits
Sanford Health offers a competitive salary and benefits package to its employees. The starting rate for this position is $32.00 - $48.00 per hour. Sanford Health also offers a comprehensive benefits package that includes:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- Paid holidays
- Retirement plan with employer matching
- Life insurance
- Disability insurance
- Flexible spending accounts (FSA)
- Employee assistance program (EAP)
- Tuition reimbursement
- And more!
Sanford Health Culture
Sanford Health is committed to creating a culture of caring, respect, and teamwork. We believe that our employees are our greatest asset, and we are dedicated to providing them with a supportive and rewarding work environment. At Sanford Health, you will have the opportunity to make a real difference in the lives of others.
How to Apply
If you are a Registered Nurse with a passion for patient care and a desire for a unique work schedule, we encourage you to apply for this position. To apply, please visit our website and submit your resume and cover letter. We look forward to hearing from you!
Apply NowFAQ
- What are the qualifications for this position?
The qualifications for this position include a Bachelor’s Degree in nursing preferred, graduation from an accredited nursing program, an unencumbered RN license, and certifications in BLS, ACLS, and PALS. A minimum of 3 years of nursing experience is also required.
- What is the work schedule for this position?
This position offers a straight night schedule, with shifts on Wednesday, Thursday, Friday, Saturday, and Sunday from 11:00 p.m. to 7:00 a.m. The schedule follows an 8-week rotation, posted three months in advance.
- What are the benefits of working at Sanford Health?
Sanford Health offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, paid holidays, a retirement plan with employer matching, and more.
- Is there a sign-on bonus available for this position?
Yes, a $15,000 sign-on bonus is available for eligible candidates.
- What is the dress code for this position?
The dress code for this position is business casual.
- What is the training process for this position?
The training process for this position includes classroom instruction, on-the-job training, and mentorship from experienced nurses.
- What is the patient population served by the call center?
The call center serves patients of all ages with a variety of health concerns.
- What is the technology used in the call center?
The call center uses electronic medical records (EMR) and other advanced technology to provide efficient and effective care.
- What is the career path for nurses in the call center?
Nurses in the call center can advance their careers in a variety of ways, including clinical nurse specialist, nurse manager, nurse educator, and advanced practice registered nurse.
- What is the company culture at Sanford Health?
Sanford Health is committed to creating a culture of caring, respect, and teamwork. We believe that our employees are our greatest asset, and we are dedicated to providing them with a supportive and rewarding work environment.
Locations
- Fargo, North Dakota, United States
Salary
71,500 - 104,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Telephone Triageintermediate
- Patient Educationintermediate
- Care Coordinationintermediate
- Clinical Judgmentintermediate
- Nursing Protocolsintermediate
- Symptom Assessmentintermediate
- Electronic Medical Record (EMR) Documentationintermediate
- Critical Thinkingintermediate
- Decision-Makingintermediate
- Health Informationintermediate
- Physician Referralintermediate
- Service Referralintermediate
- Crisis Interventionintermediate
- Data Collectionintermediate
- Physiological Assessmentintermediate
- Psychological Assessmentintermediate
- Cognitive Assessmentintermediate
- Resource Referralintermediate
- Patient Instructionintermediate
- Legal Awarenessintermediate
- BLSintermediate
- ACLSintermediate
- PALSintermediate
- Telehealthintermediate
- Medical Resourcesintermediate
Required Qualifications
- Bachelor’s Degree in nursing preferred (experience)
- Graduate from an accredited nursing program (AACN, ACEN, NLN CNEA preferred) (experience)
- Unencumbered RN license with the State Board of Nursing in the state where the practice of nursing is occurring (experience)
- Multistate licensure if in a Nurse Licensure Compact (NLC) state (experience)
- State licensure in states where patients being served reside (obtained within first 30 days of employment) (experience)
- Basic Life Support (BLS) certification (experience)
- Advanced Cardiac Life Support (ACLS) certification (experience)
- Pediatric Advanced Life Support (PALS) certification (experience)
- Minimum of 3 years of nursing experience required (experience)
- Strong assessment skills (experience)
- Critical thinking skills (experience)
- Decision-making skills (experience)
- Proficiency in electronic medical record (EMR) documentation (experience)
- Knowledge in decision-making for a diverse client population (experience)
- Ability to perform effectively in answering caller inquiries (experience)
Responsibilities
- Providing telehealth services to patients of all ages
- Performing telephone triage using established protocols and approved references
- Providing health information and education to patients
- Facilitating physician and service referrals
- Managing other specialty access lines
- Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity.
- Answering caller inquiries and crisis intervention following established protocols
- Performing ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status.
- Providing educational and resource referrals based on patient needs.
- Instructing patients in an articulate and professional manner based on expressed needs and available resources.
- Demonstrates awareness of legal issues in all aspects of telephone triage.
- Documenting health information accurately in electronic medical records.
- Assessing patient symptoms and providing recommendations based on clinical judgment and nursing protocols.
- Ensuring continuity of care in collaboration with providers and clinic teams.
- Maintaining required department-specific competencies and certifications
Benefits
- general: Comprehensive health insurance
- general: Dental and vision insurance
- general: Paid time off (PTO)
- general: Paid holidays
- general: Retirement plan with employer matching
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Competitive pay
- general: Supportive and collaborative nursing team
- general: Sign-on bonus eligibility
Tags & Categories
Answer 10 quick questions to check your fit for RN Call Center Careers at Sanford Health - Fargo, North Dakota | Straight Nights @ Sanford Health.
Related Books and Jobs