RN Call Center - Evenings - Fargo, ND

Role Overview

The RN Call Center role at Sanford Health in Fargo, North Dakota, offers a unique opportunity for registered nurses to leverage their clinical expertise in a telehealth setting. This position focuses on providing professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. The RN in this role uses established nursing protocols, clinical judgment, and approved medical resources to assess symptoms, provide recommendations, and ensure continuity of care, all while collaborating closely with providers and clinic teams. This is an evening position with a consistent schedule, offering a stable work-life balance.

A Day in the Life

As an RN in the Sanford Health call center, your day will primarily involve handling incoming calls from patients with various health concerns. You will use your strong assessment skills to gather information about their symptoms and medical history. Following established protocols, you will then provide appropriate recommendations, which may include self-care advice, scheduling an appointment with their primary care physician, or directing them to urgent care or the emergency room. You'll educate patients on their conditions and provide resources for further information. Accurate and timely documentation of each call is a crucial part of the role, ensuring continuity of care and legal compliance. You will also collaborate with physicians and other healthcare professionals to ensure patients receive the best possible care. This collaborative effort extends to relaying vital patient information and contributing to comprehensive patient management strategies.

Why Fargo, North Dakota?

Fargo offers a vibrant community with a high quality of life. It boasts a strong job market, particularly in healthcare, and a lower cost of living compared to many other cities in the United States. The city has excellent schools, numerous parks and recreational opportunities, and a thriving arts and culture scene. Fargo is a friendly and welcoming place to live, with a strong sense of community. Sanford Health's presence in Fargo ensures access to cutting-edge medical facilities and a supportive work environment. The city experiences all four seasons, allowing residents to enjoy a variety of outdoor activities throughout the year. Additionally, Fargo's location provides easy access to other major cities in the region.

Career Path

Sanford Health provides numerous opportunities for career advancement for its employees. An RN in the call center can pursue career growth in several directions. They may choose to specialize in a particular area of telehealth, such as chronic disease management or pediatric care. Opportunities for advancement into leadership roles, such as team lead or supervisor, may also be available. Sanford Health offers ongoing training and development programs to help nurses enhance their skills and knowledge. Pursuing certifications in telehealth or specific clinical areas can further enhance career prospects. Moreover, the experience gained in the call center can serve as a stepping stone to other nursing roles within the Sanford Health system.

Salary & Benefits

The salary range for this RN Call Center position in Fargo, North Dakota, is estimated to be between $65,000 and $95,000 per year, depending on experience and qualifications. Sanford Health offers a comprehensive benefits package that includes health insurance (medical, dental, and vision), paid time off (PTO), paid holidays, a 401(k) retirement plan with employer match, life insurance, disability insurance, flexible spending accounts (FSA), an employee assistance program (EAP), tuition reimbursement, employee discounts, and wellness programs. A sign-on bonus of $15,000 may be available for eligible candidates. Details on specific benefits eligibility and coverage can be obtained during the application process.

Sanford Culture

Sanford Health is committed to creating a positive and supportive work environment for its employees. The organization values teamwork, respect, integrity, and innovation. Sanford Health strives to provide opportunities for professional growth and development and recognizes the importance of work-life balance. The organization is dedicated to providing high-quality care to its patients and is committed to being a leader in healthcare innovation. Sanford Health also strongly believes in community involvement and encourages employees to participate in volunteer activities.

How to Apply

Interested candidates can apply for the RN Call Center position through the Sanford Health careers website. To apply, search for the "RN Call Center - Evenings" position in Fargo, North Dakota. The online application requires submitting a resume and cover letter, as well as completing an online assessment. Ensure that all required fields are completed accurately. Qualified candidates will be contacted for an interview. The interview process may include phone and in-person interviews with the hiring manager and other members of the team. Prior to commencing employment, successful candidates will need to complete a background check and drug screen.

Frequently Asked Questions (FAQs)

1. What are the main responsibilities of an RN in the call center? The main responsibilities include providing telephone triage, patient education, and care coordination using established protocols.
2. What qualifications are required for this position? Required qualifications include a Bachelor’s Degree in Nursing (preferred), graduation from an accredited nursing program, an unencumbered RN license, and relevant certifications (BLS, ACLS, PALS).
3. What is the typical work schedule for this position? The position involves evening shifts, specifically 3:00pm - 11:00pm, following an 8-week rotation, posted three months in advance. You will work every other weekend and approximately three holidays per year.
4. What benefits does Sanford Health offer to its employees? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement.
5. Is there a sign-on bonus available for this position? A $15,000 sign-on bonus may be available for eligible candidates.
6. What kind of training is provided for new RNs in the call center? Sanford Health provides comprehensive training on telephone triage protocols, documentation procedures, and relevant medical resources.
7. What opportunities are there for career advancement within Sanford Health? Opportunities for career advancement include specialization in telehealth, leadership roles, and movement to other nursing roles within the system.
8. What is the work environment like in the Sanford Health call center? The work environment is supportive and collaborative, with a focus on teamwork and patient-centered care.
9. What EMR system does Sanford Health use? While not explicitly stated, Sanford Health utilizes a standard Electronic Medical Record (EMR) system for documentation. Specifics are provided during training.
10. How does the call center ensure patient privacy and confidentiality? The call center adheres to strict policies and procedures to protect patient privacy and confidentiality in accordance with HIPAA regulations.