RN Call Center - Straight Nights in Fargo, ND

Role Overview

The RN Call Center position at Sanford Health in Fargo, North Dakota, offers a unique opportunity for registered nurses to utilize their skills and experience in a phone-based, patient-focused setting. This role involves providing telehealth services to patients of all ages, including telephone triage, health information and education, and physician and service referrals. As a member of the My Sanford Nurse call center team, you will play a crucial role in supporting patients in accessing timely and appropriate care. This position offers a straight night schedule with a work pattern of 6 consecutive shifts followed by 8 days off, providing a great work-life balance.

A Day in the Life

As an RN in the Sanford Health Call Center, your day will be filled with diverse responsibilities, requiring critical thinking, strong assessment skills, and a commitment to patient care. Here's a glimpse into what a typical shift might look like: * **Answering Calls:** You'll be the first point of contact for patients calling with a variety of health concerns, from minor symptoms to urgent medical questions. * **Performing Triage:** Using established protocols and your clinical judgment, you'll assess the patient's condition and determine the appropriate level of care needed. * **Providing Information and Education:** You'll educate patients on their health conditions, treatment options, and preventive measures. * **Referring Patients:** You'll facilitate referrals to physicians, specialists, and other healthcare services as needed. * **Documenting Interactions:** You'll accurately and thoroughly document each patient interaction in the electronic medical record (EMR). * **Collaborating with Colleagues:** You'll work closely with other nurses, providers, and clinic staff to ensure continuity of care.

Why Fargo, North Dakota?

Fargo, North Dakota, offers a high quality of life with a low cost of living, making it an attractive place to live and work. Here are some reasons why Fargo might be the right place for you: * **Affordable Living:** Fargo's cost of living is lower than the national average, particularly when it comes to housing. * **Strong Job Market:** Fargo has a diverse and growing economy, with opportunities in healthcare, technology, and agriculture. * **Excellent Schools:** Fargo has a well-regarded public school system, as well as several private schools and universities. * **Family-Friendly Community:** Fargo offers a safe and welcoming environment for families, with plenty of parks, recreational activities, and cultural attractions. * **Outdoor Recreation:** Despite being a city, Fargo is close to many outdoor recreational opportunities, including lakes, rivers, and hiking trails.

Career Path

Sanford Health is committed to providing its employees with opportunities for professional growth and advancement. The RN Call Center position can be a stepping stone to a variety of career paths within the Sanford Health system. Here are some potential career paths for RN Call Center nurses: * **Senior RN Call Center:** With experience and demonstrated expertise, you can advance to a senior role, taking on more complex cases and mentoring other nurses. * **Call Center Supervisor:** You can move into a supervisory role, overseeing the day-to-day operations of the call center and managing a team of nurses. * **Clinical Nurse Specialist:** You can specialize in a particular area of nursing, such as cardiology or oncology, and provide expert consultation to other nurses and healthcare providers. * **Nurse Manager:** You can move into a management role, overseeing a department or unit within the Sanford Health system. * **Nurse Educator:** You can become a nurse educator, training and mentoring new nurses. Sanford Health also supports nurses who wish to pursue advanced education, such as a Master of Science in Nursing (MSN) or a Doctor of Nursing Practice (DNP).

Salary and Benefits

Sanford Health offers competitive salaries and comprehensive benefits to its employees. The salary range for the RN Call Center position is estimated to be $70,000 to $95,000 annually, depending on experience and qualifications. Sanford Health also offers a $15,000 sign-on bonus for eligible candidates. In addition to salary and sign-on bonus, Sanford Health offers a comprehensive benefits package, including: * **Health Insurance:** Medical, dental, and vision insurance * **Paid Time Off (PTO):** Vacation, sick leave, and holidays * **Retirement Plan:** 401(k) with employer matching contributions * **Life Insurance:** Basic and supplemental life insurance * **Disability Insurance:** Short-term and long-term disability insurance * **Flexible Spending Accounts (FSA):** Healthcare and dependent care FSAs * **Employee Assistance Program (EAP):** Confidential counseling and support services * **Tuition Reimbursement:** Assistance with continuing education

Sanford Health Culture

Sanford Health is committed to creating a culture of caring, innovation, and excellence. The organization values its employees and provides a supportive and collaborative work environment. Sanford Health is also committed to diversity and inclusion, and strives to create a workplace where everyone feels valued and respected. Sanford Health's mission is to improve the human condition through health, science, and research. The organization is committed to providing high-quality, patient-centered care to the communities it serves.

How to Apply

If you are a registered nurse with a passion for patient care and a desire to work in a dynamic and rewarding environment, we encourage you to apply for the RN Call Center position at Sanford Health. To apply, please visit the Sanford Health Careers website and search for the RN Call Center position in Fargo, North Dakota. You will need to create an account and submit your resume and cover letter.

Frequently Asked Questions (FAQs)

1. **What are the qualifications for the RN Call Center position?** * The qualifications include a Bachelor’s Degree in Nursing preferred, graduation from an accredited nursing program, an unencumbered RN license, BLS, ACLS, and PALS certifications, and a minimum of 3 years of nursing experience. 2. **What is the work schedule for this position?** * This position offers a straight night schedule with 8-hour shifts from 11:00pm – 7:00am or 12-hour shifts from 7:00pm - 7:00am, working 6 consecutive shifts followed by 8 days off. The schedule follows an 8-week rotation posted three months in advance. 3. **What are the key responsibilities of the RN Call Center nurse?** * Key responsibilities include providing telehealth services, performing telephone triage, providing health information and education, facilitating physician referrals, documenting patient interactions, and collaborating with other healthcare professionals. 4. **Is there a sign-on bonus available for this position?** * Yes, a $15,000 sign-on bonus is available for eligible candidates. 5. **What is the salary range for this position?** * The estimated salary range is $70,000 to $95,000 annually, depending on experience and qualifications. 6. **What benefits does Sanford Health offer to its employees?** * Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, life insurance, disability insurance, flexible spending accounts, employee assistance program, and tuition reimbursement. 7. **What is the culture like at Sanford Health?** * Sanford Health is committed to creating a culture of caring, innovation, and excellence. The organization values its employees and provides a supportive and collaborative work environment. 8. **What opportunities are there for professional growth and advancement at Sanford Health?** * Sanford Health offers a variety of career paths and opportunities for professional growth and advancement, including senior RN Call Center, Call Center Supervisor, Clinical Nurse Specialist, Nurse Manager, and Nurse Educator. 9. **Does Sanford Health support nurses who wish to pursue advanced education?** * Yes, Sanford Health supports nurses who wish to pursue advanced education, such as a Master of Science in Nursing (MSN) or a Doctor of Nursing Practice (DNP). 10. **How do I apply for the RN Call Center position at Sanford Health?** * To apply, please visit the Sanford Health Careers website and search for the RN Call Center position in Fargo, North Dakota. You will need to create an account and submit your resume and cover letter.