RN - Registered Nurse - Hospital Outpatient Scheduling - Patient Appointment Center

Role Overview

The Registered Nurse (RN) in the Hospital Outpatient Scheduling - Patient Appointment Center role at Sanford Health is a critical member of the healthcare team, responsible for ensuring patients have timely and efficient access to the diagnostic and therapeutic services they need. This role involves a combination of clinical expertise, communication skills, and organizational abilities to effectively schedule appointments, provide patient education, and act as a resource for both patients and clinic staff. The RN utilizes the nursing process – assessment, diagnosis, planning, implementation, and evaluation – to deliver individualized care and support to patients navigating the complexities of outpatient services within Sanford USD Medical Center. This position emphasizes a commitment to outstanding customer service, clear communication, and the ability to adapt services to meet diverse patient needs.

A Day in the Life

A typical day for an RN in this role involves a variety of tasks centered around patient scheduling and support. The day begins with reviewing the schedule to identify any potential conflicts or special needs patients might have. The RN will then spend a significant portion of their time on the phone, scheduling outpatient diagnostic and therapeutic services and arranging patient admissions. They will communicate essential information about testing and procedures to patients and clinic staff, ensuring everyone is well-informed and prepared. A key responsibility is documenting the medical necessity of procedures according to Medicare guidelines, requiring a strong understanding of regulatory requirements. The RN also acts as a resource for clinic staff, answering questions about Sanford USD Medical Center services and troubleshooting scheduling issues. Throughout the day, they will provide patient teaching, explaining procedures and preparing patients for what to expect. Adaptability and problem-solving skills are crucial, as the RN must often adjust schedules and services to accommodate urgent patient needs or unforeseen circumstances. The role demands a high level of organization, attention to detail, and the ability to remain calm and efficient in a fast-paced environment.

Why Sioux Falls, South Dakota?

Sioux Falls, South Dakota, offers a blend of Midwestern charm and big-city amenities, making it an attractive place to live and work. The city boasts a thriving job market, particularly in the healthcare sector, with Sanford Health being a major employer. Sioux Falls has a relatively low cost of living compared to many other metropolitan areas in the United States, making it an affordable option for healthcare professionals. Residents enjoy a high quality of life, with access to excellent schools, parks, and recreational activities. The city's vibrant downtown area features a variety of restaurants, shops, and cultural attractions. Sioux Falls is also known for its friendly and welcoming community, making it easy for newcomers to feel at home. The city's central location provides convenient access to other major cities in the region, as well as outdoor destinations like the Black Hills and Badlands National Park. For healthcare professionals seeking a balanced lifestyle with opportunities for career advancement, Sioux Falls is an excellent choice.

Career Path

The RN role in Hospital Outpatient Scheduling - Patient Appointment Center offers several avenues for career advancement within Sanford Health. Experienced RNs may progress to roles with increased responsibility, such as Nurse Coordinator or Nurse Manager, where they would oversee a team of nurses and manage the operations of a specific department. Opportunities also exist to specialize in a particular area of nursing, such as oncology, cardiology, or pediatrics, by obtaining additional certifications and experience. RNs may also pursue advanced education, such as a Master of Science in Nursing (MSN) or a Doctor of Nursing Practice (DNP), which can lead to leadership positions in nursing administration, education, or research. Sanford Health is committed to providing its employees with professional development opportunities, including continuing education, mentorship programs, and leadership training, to support their career growth.

Salary and Benefits

The salary range for an RN in Hospital Outpatient Scheduling - Patient Appointment Center at Sanford Health in Sioux Falls, South Dakota, typically falls between $65,000 and $95,000 per year, depending on experience, education, and certifications. In addition to a competitive salary, Sanford Health offers a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off (PTO), paid holidays, a retirement plan (401k with employer match), life insurance, disability insurance, an employee assistance program (EAP), tuition reimbursement, employee discounts, wellness programs, flexible spending accounts (FSA), health savings accounts (HSA), and a dependent care assistance program (DCAP). These benefits provide employees with financial security, work-life balance, and opportunities for personal and professional growth. Sanford Health also offers employee referral programs and, in some cases, relocation assistance and sign-on bonuses.

Sanford Health Culture

Sanford Health is known for its commitment to providing exceptional patient care and creating a supportive and collaborative work environment for its employees. The organization values teamwork, innovation, and a patient-centered approach to healthcare. Sanford Health fosters a culture of respect, integrity, and continuous improvement. Employees are encouraged to share their ideas, participate in decision-making, and contribute to the organization's mission of providing health and healing to the communities it serves. Sanford Health is also dedicated to diversity and inclusion, creating a workplace where all employees feel valued and respected. The organization actively promotes work-life balance and offers resources to support employees' well-being. Sanford Health's strong commitment to its employees is reflected in its recognition as a top employer in the region.

How to Apply

To apply for the RN - Registered Nurse - Hospital Outpatient Scheduling - Patient Appointment Center position at Sanford Health, visit the Sanford Health careers website. Search for the job title or location to find the specific job posting. Review the job description and qualifications carefully to ensure you meet the requirements. Create an account on the Sanford Health careers website and complete the online application. You will need to upload your resume and cover letter, as well as provide information about your education, work experience, and certifications. Be sure to highlight your skills and experience related to nursing, patient scheduling, communication, and customer service. If you are an individual with a disability and require an accommodation to complete the online application, please contact Sanford Health's human resources department. After submitting your application, you will receive an email confirmation. The hiring manager will review your application and contact you if you are selected for an interview.

Frequently Asked Questions (FAQ)

1. What are the essential qualifications for this role? The essential qualifications include an unencumbered RN license, graduation from an accredited nursing program, and current certifications in BLS, ACLS, and PALS.
2. What are the typical hours for this position? The department's hours of operation are Monday - Friday 0700-1800 with various shift options within these hours. Occasional hours on weekends/holidays. Hours of coverage may change to meet the needs of patients, physician offices, and Sanford USD Medical Center departments.
3. Is this a remote position? No, this is not a remote position.
4. What is the salary range for this role? The salary range typically falls between $65,000 and $95,000 per year, depending on experience and qualifications.
5. What is the work environment like at Sanford Health? Sanford Health fosters a collaborative and supportive work environment, with a focus on teamwork and patient-centered care.
6. What opportunities are there for career advancement? Sanford Health offers opportunities for advancement to roles such as Nurse Coordinator, Nurse Manager, or specialized nursing positions, as well as leadership positions with advanced education.
7. What is the benefits package like at Sanford Health? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement.
8. How does Sanford Health support employee well-being? Sanford Health provides wellness programs, employee assistance programs, and resources to promote work-life balance.
9. Is there a sign-on bonus or relocation assistance offered for this position? Sign-on bonuses and relocation assistance may be available in some cases, depending on the specific position and candidate qualifications.
10. How do I request an accommodation if I have a disability? If you are an individual with a disability and require an accommodation to complete the online application, please contact Sanford Health's human resources department.