RN, Triage- Phone Nurse- Southpointe Family Medicine Clinic

Role Overview

As a Triage Phone Nurse at Sanford Health's Southpointe Family Medicine Clinic in Fargo, North Dakota, you will play a crucial role in providing accessible and efficient healthcare services to patients. This position involves answering patient inquiries over the phone, assessing the severity of their symptoms and medical needs using triage algorithms, and guiding them to the appropriate level of care. Your expertise will ensure that patients receive timely and effective medical advice, contributing to their overall well-being and satisfaction.

A Day in the Life

Each day as a Triage Phone Nurse will bring a variety of patient interactions and challenges. You will start by reviewing your schedule and preparing for incoming calls. Throughout the day, you will:

• Answer a high volume of calls from patients seeking medical advice and assistance.
• Assess the severity of patient symptoms using established triage protocols and algorithms.
• Provide immediate advice and guidance to patients based on their medical needs.
• Schedule appointments with physicians, specialists, or other healthcare providers as necessary.
• Document all patient interactions and medical information accurately in electronic health records.
• Collaborate with physicians and other healthcare professionals to ensure coordinated and effective patient care.
• Educate patients on self-care strategies and preventive measures.
• Manage and respond to electronic messages and inquiries from patients.
• Maintain a current understanding of medical best practices and triage protocols.
• Participate in team meetings and training sessions to improve skills and knowledge.

Why Fargo, North Dakota?

Fargo offers a unique blend of small-town charm and big-city amenities, making it an attractive place to live and work. Here are some reasons why Fargo is a great location for healthcare professionals:

• Growing Healthcare Sector: Fargo has a thriving healthcare industry with numerous hospitals, clinics, and research facilities.
• Affordable Cost of Living: Compared to many other cities in the United States, Fargo offers a lower cost of living, making it easier to achieve financial stability.
• Excellent Quality of Life: Fargo boasts a high quality of life with top-rated schools, safe neighborhoods, and abundant recreational opportunities.
• Vibrant Arts and Culture Scene: The city has a lively arts and culture scene with museums, theaters, and music venues.
• Outdoor Recreation: Fargo is surrounded by beautiful parks and natural areas, offering opportunities for hiking, biking, fishing, and other outdoor activities.
• Friendly Community: Fargo is known for its friendly and welcoming community, making it easy to feel at home.

Career Path

The Triage Phone Nurse position at Sanford Health offers a clear career path for advancement. With experience and additional training, you can progress to roles such as:

• Senior Triage Nurse: Providing advanced triage services and mentoring junior nurses.
• Nurse Supervisor: Overseeing the triage nursing team and ensuring efficient operations.
• Clinical Nurse Specialist: Focusing on a specific area of nursing practice and providing expert consultation.
• Nurse Manager: Managing a nursing unit or department and leading a team of healthcare professionals.
• Ambulatory Care Nursing: Specializing in care for patients in an outpatient setting.
• Telehealth Nursing: Expanding skills in remote patient care and monitoring.
• Nurse Educator: Sharing nursing skills and best practices with new staff members.

Sanford Health is committed to supporting the professional growth of its employees and provides opportunities for continuing education and certification.

Salary & Benefits

The salary range for the RN, Triage Phone Nurse position at Sanford Health in Fargo, North Dakota is competitive and commensurate with experience. In addition to a competitive salary, Sanford Health offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement plan with employer match
• Life insurance
• Disability insurance
• Professional development opportunities
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness programs
• On-site childcare (availability may vary)
• Employee discounts
• A $15,000 sign-on bonus is available for qualified candidates!

Sanford Health Culture

Sanford Health is known for its strong commitment to patient care, innovation, and community involvement. Here are some aspects of the Sanford Health culture that make it a great place to work:

• Patient-Centered Care: Sanford Health puts patients at the center of everything it does, ensuring that their needs and preferences are always prioritized.
• Teamwork and Collaboration: Sanford Health fosters a collaborative work environment where healthcare professionals work together to achieve common goals.
• Innovation and Technology: Sanford Health embraces innovation and technology to improve patient care and enhance efficiency.
• Professional Development: Sanford Health is committed to supporting the professional growth of its employees and provides opportunities for continuing education and advancement.
• Community Involvement: Sanford Health is actively involved in the communities it serves, supporting local initiatives and promoting health and wellness.
• Diversity and Inclusion: Sanford Health values diversity and inclusion and strives to create a welcoming and supportive environment for all employees.

How to Apply

If you are interested in the RN, Triage Phone Nurse position at Sanford Health, please submit your application online through the Sanford Health careers website. Be sure to include your resume, cover letter, and any relevant certifications or licenses. The application process typically involves the following steps:

1. Submit your application online.
2. Complete any required assessments or questionnaires.
3. Participate in a phone interview with a recruiter.
4. Attend an in-person interview with the hiring manager and team members.
5. Receive a job offer and complete the onboarding process.

FAQ

1. What qualifications are required for the Triage Phone Nurse position?
   Applicants must be graduates from an accredited nursing program, holding a Bachelor’s Degree in nursing preferred. They should have one year of healthcare experience and an unencumbered RN license in the State of North Dakota or multistate licensure.
2. What are the main responsibilities of a Triage Phone Nurse?
   The role involves answering patient inquiries over the phone, assessing symptoms, scheduling appointments, documenting patient information, and providing patient education.
3. What is the typical work schedule for this position?
   The clinic is open Monday through Friday from 7:00 am to 5:00 pm, with no weekends or holidays. The scheduled weekly hours are 40.
4. What is the salary range for this position?
   The salary range is $29.50 - $44.50 per hour, and a $15,000 sign-on bonus is available for qualified candidates.
5. What benefits does Sanford Health offer?
   Sanford Health offers comprehensive health insurance, paid time off, retirement plans, life insurance, disability insurance, and professional development opportunities, among other benefits.
6. What is the work environment like at Southpointe Family Medicine Clinic?
   The clinic strives for a fast, upbeat, and fun environment with a lot of teamwork.
7. Is this a union position?
   No, this is not a union position.
8. What opportunities for career growth are available?
   Sanford Health supports career growth and offers opportunities for advancement, such as Senior Triage Nurse, Nurse Supervisor, and Clinical Nurse Specialist roles.
9. How does Sanford Health support employees with disabilities?
   Sanford Health provides accommodations for individuals with disabilities. Applicants can request assistance by calling 1-877-673-0854 or emailing talent@sanfordhealth.org.
10. What is Sanford Health's commitment to diversity and inclusion?
    Sanford Health is an EEO/AA Employer and is committed to creating a welcoming and supportive environment for all employees.