Senior Patient Access Representative at Sanford Health - Fargo, ND

Role Overview

The Senior Patient Access Representative at Sanford Health in Fargo, North Dakota, plays a crucial role in ensuring patients have seamless access to the healthcare services they need. This position acts as a vital link between patients, their families, physicians, and medical support staff. The role requires a combination of administrative skills, medical knowledge, and exceptional customer service abilities to effectively manage patient scheduling, insurance authorizations, and other related tasks. As a Senior Patient Access Representative, you will be responsible for collaborating with a multi-disciplinary team to ensure that medical services are appropriately scheduled for patients. This includes reviewing procedure and surgery orders, scheduling the necessary resources, and managing provider schedules. You will also serve as a liaison between providers and supporting providers, facilitating communication and coordination of care. Furthermore, you may be required to work with patients and providers to demonstrate medical necessity to insurance companies and obtain the required prior authorizations. In addition to these core responsibilities, you may also perform registration duties, work the front desk, train and mentor new employees, and serve as an electronic medical record (EMR) super user.

A Day in the Life

A typical day for a Senior Patient Access Representative might involve: * Answering phone calls and responding to patient inquiries. * Scheduling appointments and procedures. * Verifying insurance information and obtaining prior authorizations. * Greeting patients and assisting with registration. * Managing provider schedules and resolving conflicts. * Training and mentoring new employees. * Troubleshooting EMR issues and providing support to colleagues. * Collaborating with physicians and medical staff to ensure smooth patient flow. * Maintaining patient confidentiality and adhering to HIPAA guidelines. * Staying up-to-date on medical terminology and coding guidelines.

Why Fargo, North Dakota?

Fargo, North Dakota, offers a high quality of life with a low cost of living. The city boasts a thriving job market, excellent schools, and a vibrant arts and culture scene. Fargo is also known for its friendly people and strong sense of community. Living in Fargo provides a balance of urban amenities and outdoor recreational opportunities, making it an attractive place to live and work. The city offers numerous parks and recreational facilities, including the popular Fargo Parks District, which provides a variety of programs and events for residents of all ages. Fargo is also home to several museums, theaters, and art galleries, offering a rich cultural experience. The city's downtown area features a variety of restaurants, shops, and entertainment venues.

Career Path

The Senior Patient Access Representative position can serve as a stepping stone to other roles within Sanford Health. With experience and further training, you could advance to positions such as: * Patient Access Supervisor * Revenue Cycle Specialist * Medical Office Manager * Healthcare Administrator Sanford Health is committed to providing its employees with opportunities for growth and development. The organization offers a variety of training programs and educational resources to help employees advance their careers.

Salary & Benefits

The salary range for a Senior Patient Access Representative at Sanford Health in Fargo, North Dakota, typically falls between $38,000 and $55,000 per year, depending on experience and qualifications. In addition to a competitive salary, Sanford Health offers a comprehensive benefits package that includes: * Health insurance * Dental insurance * Vision insurance * Paid time off (PTO) * Paid holidays * 401(k) retirement plan * Employee assistance program (EAP) * Life insurance * Disability insurance * Flexible spending account (FSA) * Health savings account (HSA) * Tuition reimbursement * Employee discounts * Wellness programs

Sanford Culture

Sanford Health is committed to creating a welcoming and inclusive work environment for all employees. The organization values teamwork, respect, and collaboration. Sanford Health is also dedicated to providing its employees with opportunities for professional growth and development. The organization's mission is to improve the human condition through health, science, and research. Sanford Health is committed to providing high-quality, patient-centered care to the communities it serves.

How to Apply

To apply for the Senior Patient Access Representative position at Sanford Health in Fargo, North Dakota, please visit the Sanford Health careers website. You can search for the position by job title or location. Once you have found the position, click on the "Apply Now" button to begin the application process. You will need to create an account and submit your resume and cover letter. You may also be asked to complete an online assessment.

Frequently Asked Questions (FAQ)

**Q1: What are the essential qualifications for this role?** *A1: A high school diploma or equivalent is preferred, with post-secondary education being helpful. Previous medical office experience and prior experience with electronic medical records (EMR) are also preferred. Knowledge of medical terminology and strong customer service skills are essential.* **Q2: What are the key responsibilities of a Senior Patient Access Representative?** *A2: Key responsibilities include collaborating with a multi-disciplinary team to schedule medical services, reviewing procedure and surgery orders, managing provider schedules, obtaining insurance authorizations, and providing excellent customer service.* **Q3: What kind of training and development opportunities are available at Sanford Health?** *A3: Sanford Health offers a variety of training programs and educational resources to help employees advance their careers. These include tuition reimbursement, professional development opportunities, and wellness programs.* **Q4: What is the work environment like at Sanford Health?** *A4: Sanford Health is committed to creating a welcoming and inclusive work environment. The organization values teamwork, respect, and collaboration.* **Q5: What benefits does Sanford Health offer to its employees?** *A5: Sanford Health offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, paid holidays, a 401(k) retirement plan, and more.* **Q6: What is the typical career path for a Senior Patient Access Representative?** *A6: The Senior Patient Access Representative position can serve as a stepping stone to other roles within Sanford Health, such as Patient Access Supervisor, Revenue Cycle Specialist, or Medical Office Manager.* **Q7: How does Sanford Health support work-life balance?** *A7: Sanford Health offers a variety of benefits and programs to support work-life balance, including paid time off, flexible spending accounts, and employee assistance programs.* **Q8: Is there room for advancement at Sanford Health?** *A8: Yes, Sanford Health is committed to providing its employees with opportunities for growth and development. The organization offers a variety of training programs and educational resources to help employees advance their careers.* **Q9: What is the culture of Sanford Health?** *A9: Sanford Health is committed to creating a welcoming and inclusive work environment for all employees. The organization values teamwork, respect, and collaboration.* **Q10: Does Sanford Health have any volunteer opportunities?** *A10: Yes, Sanford Health encourages employees to get involved in the community and offers a variety of volunteer opportunities.*