Senior Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Sanford Health
Senior Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Job Description
Role Overview: Senior Patient Access Representative at Sanford Health
Sanford Health is seeking a highly motivated and customer-focused Senior Patient Access Representative to join our OBGYN team in Sioux Falls, South Dakota. As a Senior Patient Access Representative, you will serve as a vital link between patients, their families, physicians, and medical support staff, ensuring a smooth and efficient healthcare experience. This role requires a detail-oriented individual with excellent communication and problem-solving skills, as well as a strong understanding of medical terminology and insurance processes. You will be responsible for scheduling appointments, managing patient information, obtaining prior authorizations, and providing exceptional customer service. This 36 hours/week position offers a competitive salary and a comprehensive benefits package, along with the opportunity to grow your career within a leading healthcare system.
A Day in the Life of a Senior Patient Access Representative
Each day as a Senior Patient Access Representative will bring a variety of tasks and challenges. Here's a glimpse into what you can expect:
- Morning: Start your day by reviewing the appointment schedule and preparing for incoming patient calls. You will answer phones, schedule and reschedule appointments, and address patient inquiries with courtesy and efficiency.
- Mid-day: Collaborate with the medical team to coordinate patient care. This involves verifying insurance information, obtaining necessary prior authorizations for procedures, and ensuring accurate patient records. You may also assist with registration duties and front desk operations, welcoming patients and directing them to the appropriate areas.
- Afternoon: Focus on managing provider schedules and resolving any scheduling conflicts. You will also train and mentor new employees, sharing your knowledge and expertise to ensure a high level of patient service. You'll use your problem-solving skills to address any issues that arise, seeking guidance from leadership when needed.
- Throughout the Day: Maintain patient confidentiality, adhere to HIPAA regulations, and ensure all interactions reflect Sanford Health's commitment to quality and compassionate care.
Why Sioux Falls, South Dakota?
Sioux Falls, South Dakota, offers a unique blend of small-town charm and big-city amenities, making it an ideal place to live and work. With a thriving economy, affordable cost of living, and a strong sense of community, Sioux Falls provides a high quality of life for its residents.
- Excellent Schools: Sioux Falls boasts a top-rated education system, with numerous public and private schools offering exceptional learning opportunities.
- Outdoor Recreation: Enjoy a variety of outdoor activities, from hiking and biking along the scenic Big Sioux River to exploring the beautiful Falls Park.
- Arts and Culture: Immerse yourself in the vibrant arts and culture scene, with museums, theaters, and art galleries showcasing local and national talent.
- Family-Friendly Environment: Sioux Falls is a great place to raise a family, with numerous parks, playgrounds, and family-friendly attractions.
- Affordable Living: Compared to other major cities, Sioux Falls offers a lower cost of living, making it easier to achieve your financial goals.
Career Path Opportunities at Sanford Health
Sanford Health is committed to providing its employees with opportunities for professional growth and advancement. As a Senior Patient Access Representative, you can advance your career within the Patient Access department or explore other areas within the organization.
- Patient Access Supervisor: Oversee a team of Patient Access Representatives, providing guidance and support to ensure efficient operations and excellent customer service.
- Patient Access Manager: Manage the overall Patient Access department, developing and implementing strategies to improve patient satisfaction and streamline processes.
- Healthcare Administrator: Pursue a career in healthcare administration, managing various aspects of healthcare operations and ensuring the delivery of high-quality patient care.
- Training and Development Specialist: Share your expertise by training and developing new employees, helping them to succeed in their roles and advance their careers.
Salary and Benefits
The salary range for this position is estimated between $38,000 and $55,000 per year, commensurate with experience and qualifications. Sanford Health offers a comprehensive benefits package, including:
- Health insurance (medical, dental, and vision)
- Paid time off (PTO) for vacation, sick leave, and holidays
- Retirement savings plan with employer matching contributions
- Life insurance and disability coverage
- Flexible spending accounts (FSAs)
- Employee assistance program (EAP)
- Wellness programs
- Professional development opportunities
- Tuition reimbursement
- Employee discounts
Sanford Health Culture
Sanford Health is dedicated to the work of health and healing. We pride ourselves on offering many development and advancement opportunities to our nearly 50,000 members of the Sanford Family. Our mission is to provide integrated health care, education, and research. We believe in creating a culture of compassion, respect, and innovation, where every employee can make a difference in the lives of our patients and communities.
How to Apply
If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for the Senior Patient Access Representative position at Sanford Health. To apply, please submit your resume and cover letter through our online application system. We look forward to reviewing your application!
Frequently Asked Questions (FAQ)
- What are the essential qualifications for this role?
High school diploma or equivalent is preferred. Previous medical office experience and knowledge of medical terminology are highly desired. Customer service skills are essential. - What are the typical working hours for this position?
This is a 36 hours/week position with scheduled hours varying between the days of the week. - What kind of training will I receive?
You will receive comprehensive training on Sanford Health systems, policies, and procedures. You may also have the opportunity to mentor new employees. - What opportunities are there for career advancement?
Sanford Health offers a variety of career advancement opportunities within the Patient Access department and throughout the organization. - What is the work environment like at Sanford Health?
Sanford Health fosters a supportive and collaborative work environment where employees are valued and respected. - What benefits are offered to employees?
Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more. - How does Sanford Health support employee well-being?
Sanford Health offers wellness programs, an employee assistance program, and other resources to support employee health and well-being. - Is this a union position?
No, this is not a union position. - What is the dress code for this position?
The dress code is business casual. - Where is this position located?
This position is located in Sioux Falls, South Dakota.
Locations
- Sioux Falls, South Dakota, United States
Salary
41,800 - 60,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Accessintermediate
- Schedulingintermediate
- Resource Managementintermediate
- Customer Serviceintermediate
- Medical Terminologyintermediate
- Electronic Medical Records (EMR)intermediate
- Prior Authorizationintermediate
- Provider Schedule Managementintermediate
- Multidisciplinary Collaborationintermediate
- Problem Solvingintermediate
- Critical Thinkingintermediate
- Computer Skillsintermediate
- Multi-line Telephone Operationintermediate
- Confidentialityintermediate
- Teamworkintermediate
- Communicationintermediate
- Interpersonal Skillsintermediate
- EMR Super User (Optional)intermediate
- Training and Mentoring (Optional)intermediate
- Registration (Optional)intermediate
- Front Desk Operations (Optional)intermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- Previous medical office experience preferred. (experience)
- Prior electronic medical records (EMR) experience is preferred. (experience)
- Knowledge of medical terminology. (experience)
- Essential customer service skills. (experience)
- Six months' customer service experience desired. (experience)
- Ability to work independently. (experience)
- Ability to work as part of a team. (experience)
- Ability to maintain confidentiality. (experience)
- Problem-solving skills. (experience)
- Critical thinking skills. (experience)
- Proficiency in computer skills. (experience)
- Experience using multi-line telephone systems. (experience)
- Experience with insurance verification and pre-authorization processes. (experience)
Responsibilities
- Serving as a liaison between patients, families, physicians, and medical support staff.
- Collaborating with a multi-disciplinary team to ensure medical services are appropriately scheduled for patients.
- Reviewing procedure/surgery orders with depth of knowledge of the service line.
- Scheduling all necessary resources to perform procedures/surgeries.
- Managing resources and resolving conflicts.
- Serving as a liaison between providers and supporting providers.
- Managing provider schedules.
- Collaborating with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization (if applicable).
- Performing registration duties and working the front desk (if applicable).
- Training and mentoring new employees (if applicable).
- Serving as an electronic medical record (EMR) super user (if applicable).
- Maintaining confidentiality of sensitive information.
- Using problem-solving and critical thinking skills to resolve issues.
- Seeking guidance from leadership when appropriate.
- Maintaining professionalism and promoting an atmosphere of mutual respect and cooperation.
- Ensuring accurate and complete patient information is entered and updated in the system.
- Handling patient inquiries and resolving complaints in a timely and professional manner.
- Verifying insurance coverage and processing payments.
- Following established policies and procedures to ensure compliance with regulatory requirements.
- Participating in team meetings and training sessions to stay up-to-date on best practices.
Benefits
- general: Competitive salary commensurate with experience.
- general: Comprehensive health insurance plan, including medical, dental, and vision coverage.
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement savings plan with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs to promote employee health and well-being.
- general: Professional development opportunities for career advancement.
- general: Tuition reimbursement program for continuing education.
- general: Employee discounts on Sanford Health services and products.
- general: A supportive and collaborative work environment.
- general: Opportunities for community involvement and volunteerism.
- general: Access to state-of-the-art facilities and technology.
- general: Employee recognition programs.
- general: Relocation assistance (if applicable).
- general: Sign-on bonus (if applicable).
Tags & Categories
Answer 10 quick questions to check your fit for Senior Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs
Senior Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Sanford Health
Senior Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now!
Job Description
Role Overview: Senior Patient Access Representative at Sanford Health
Sanford Health is seeking a highly motivated and customer-focused Senior Patient Access Representative to join our OBGYN team in Sioux Falls, South Dakota. As a Senior Patient Access Representative, you will serve as a vital link between patients, their families, physicians, and medical support staff, ensuring a smooth and efficient healthcare experience. This role requires a detail-oriented individual with excellent communication and problem-solving skills, as well as a strong understanding of medical terminology and insurance processes. You will be responsible for scheduling appointments, managing patient information, obtaining prior authorizations, and providing exceptional customer service. This 36 hours/week position offers a competitive salary and a comprehensive benefits package, along with the opportunity to grow your career within a leading healthcare system.
A Day in the Life of a Senior Patient Access Representative
Each day as a Senior Patient Access Representative will bring a variety of tasks and challenges. Here's a glimpse into what you can expect:
- Morning: Start your day by reviewing the appointment schedule and preparing for incoming patient calls. You will answer phones, schedule and reschedule appointments, and address patient inquiries with courtesy and efficiency.
- Mid-day: Collaborate with the medical team to coordinate patient care. This involves verifying insurance information, obtaining necessary prior authorizations for procedures, and ensuring accurate patient records. You may also assist with registration duties and front desk operations, welcoming patients and directing them to the appropriate areas.
- Afternoon: Focus on managing provider schedules and resolving any scheduling conflicts. You will also train and mentor new employees, sharing your knowledge and expertise to ensure a high level of patient service. You'll use your problem-solving skills to address any issues that arise, seeking guidance from leadership when needed.
- Throughout the Day: Maintain patient confidentiality, adhere to HIPAA regulations, and ensure all interactions reflect Sanford Health's commitment to quality and compassionate care.
Why Sioux Falls, South Dakota?
Sioux Falls, South Dakota, offers a unique blend of small-town charm and big-city amenities, making it an ideal place to live and work. With a thriving economy, affordable cost of living, and a strong sense of community, Sioux Falls provides a high quality of life for its residents.
- Excellent Schools: Sioux Falls boasts a top-rated education system, with numerous public and private schools offering exceptional learning opportunities.
- Outdoor Recreation: Enjoy a variety of outdoor activities, from hiking and biking along the scenic Big Sioux River to exploring the beautiful Falls Park.
- Arts and Culture: Immerse yourself in the vibrant arts and culture scene, with museums, theaters, and art galleries showcasing local and national talent.
- Family-Friendly Environment: Sioux Falls is a great place to raise a family, with numerous parks, playgrounds, and family-friendly attractions.
- Affordable Living: Compared to other major cities, Sioux Falls offers a lower cost of living, making it easier to achieve your financial goals.
Career Path Opportunities at Sanford Health
Sanford Health is committed to providing its employees with opportunities for professional growth and advancement. As a Senior Patient Access Representative, you can advance your career within the Patient Access department or explore other areas within the organization.
- Patient Access Supervisor: Oversee a team of Patient Access Representatives, providing guidance and support to ensure efficient operations and excellent customer service.
- Patient Access Manager: Manage the overall Patient Access department, developing and implementing strategies to improve patient satisfaction and streamline processes.
- Healthcare Administrator: Pursue a career in healthcare administration, managing various aspects of healthcare operations and ensuring the delivery of high-quality patient care.
- Training and Development Specialist: Share your expertise by training and developing new employees, helping them to succeed in their roles and advance their careers.
Salary and Benefits
The salary range for this position is estimated between $38,000 and $55,000 per year, commensurate with experience and qualifications. Sanford Health offers a comprehensive benefits package, including:
- Health insurance (medical, dental, and vision)
- Paid time off (PTO) for vacation, sick leave, and holidays
- Retirement savings plan with employer matching contributions
- Life insurance and disability coverage
- Flexible spending accounts (FSAs)
- Employee assistance program (EAP)
- Wellness programs
- Professional development opportunities
- Tuition reimbursement
- Employee discounts
Sanford Health Culture
Sanford Health is dedicated to the work of health and healing. We pride ourselves on offering many development and advancement opportunities to our nearly 50,000 members of the Sanford Family. Our mission is to provide integrated health care, education, and research. We believe in creating a culture of compassion, respect, and innovation, where every employee can make a difference in the lives of our patients and communities.
How to Apply
If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for the Senior Patient Access Representative position at Sanford Health. To apply, please submit your resume and cover letter through our online application system. We look forward to reviewing your application!
Frequently Asked Questions (FAQ)
- What are the essential qualifications for this role?
High school diploma or equivalent is preferred. Previous medical office experience and knowledge of medical terminology are highly desired. Customer service skills are essential. - What are the typical working hours for this position?
This is a 36 hours/week position with scheduled hours varying between the days of the week. - What kind of training will I receive?
You will receive comprehensive training on Sanford Health systems, policies, and procedures. You may also have the opportunity to mentor new employees. - What opportunities are there for career advancement?
Sanford Health offers a variety of career advancement opportunities within the Patient Access department and throughout the organization. - What is the work environment like at Sanford Health?
Sanford Health fosters a supportive and collaborative work environment where employees are valued and respected. - What benefits are offered to employees?
Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more. - How does Sanford Health support employee well-being?
Sanford Health offers wellness programs, an employee assistance program, and other resources to support employee health and well-being. - Is this a union position?
No, this is not a union position. - What is the dress code for this position?
The dress code is business casual. - Where is this position located?
This position is located in Sioux Falls, South Dakota.
Locations
- Sioux Falls, South Dakota, United States
Salary
41,800 - 60,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Accessintermediate
- Schedulingintermediate
- Resource Managementintermediate
- Customer Serviceintermediate
- Medical Terminologyintermediate
- Electronic Medical Records (EMR)intermediate
- Prior Authorizationintermediate
- Provider Schedule Managementintermediate
- Multidisciplinary Collaborationintermediate
- Problem Solvingintermediate
- Critical Thinkingintermediate
- Computer Skillsintermediate
- Multi-line Telephone Operationintermediate
- Confidentialityintermediate
- Teamworkintermediate
- Communicationintermediate
- Interpersonal Skillsintermediate
- EMR Super User (Optional)intermediate
- Training and Mentoring (Optional)intermediate
- Registration (Optional)intermediate
- Front Desk Operations (Optional)intermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- Previous medical office experience preferred. (experience)
- Prior electronic medical records (EMR) experience is preferred. (experience)
- Knowledge of medical terminology. (experience)
- Essential customer service skills. (experience)
- Six months' customer service experience desired. (experience)
- Ability to work independently. (experience)
- Ability to work as part of a team. (experience)
- Ability to maintain confidentiality. (experience)
- Problem-solving skills. (experience)
- Critical thinking skills. (experience)
- Proficiency in computer skills. (experience)
- Experience using multi-line telephone systems. (experience)
- Experience with insurance verification and pre-authorization processes. (experience)
Responsibilities
- Serving as a liaison between patients, families, physicians, and medical support staff.
- Collaborating with a multi-disciplinary team to ensure medical services are appropriately scheduled for patients.
- Reviewing procedure/surgery orders with depth of knowledge of the service line.
- Scheduling all necessary resources to perform procedures/surgeries.
- Managing resources and resolving conflicts.
- Serving as a liaison between providers and supporting providers.
- Managing provider schedules.
- Collaborating with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization (if applicable).
- Performing registration duties and working the front desk (if applicable).
- Training and mentoring new employees (if applicable).
- Serving as an electronic medical record (EMR) super user (if applicable).
- Maintaining confidentiality of sensitive information.
- Using problem-solving and critical thinking skills to resolve issues.
- Seeking guidance from leadership when appropriate.
- Maintaining professionalism and promoting an atmosphere of mutual respect and cooperation.
- Ensuring accurate and complete patient information is entered and updated in the system.
- Handling patient inquiries and resolving complaints in a timely and professional manner.
- Verifying insurance coverage and processing payments.
- Following established policies and procedures to ensure compliance with regulatory requirements.
- Participating in team meetings and training sessions to stay up-to-date on best practices.
Benefits
- general: Competitive salary commensurate with experience.
- general: Comprehensive health insurance plan, including medical, dental, and vision coverage.
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement savings plan with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs to promote employee health and well-being.
- general: Professional development opportunities for career advancement.
- general: Tuition reimbursement program for continuing education.
- general: Employee discounts on Sanford Health services and products.
- general: A supportive and collaborative work environment.
- general: Opportunities for community involvement and volunteerism.
- general: Access to state-of-the-art facilities and technology.
- general: Employee recognition programs.
- general: Relocation assistance (if applicable).
- general: Sign-on bonus (if applicable).
Tags & Categories
Answer 10 quick questions to check your fit for Senior Patient Access Representative Careers at Sanford Health - Sioux Falls, South Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs