About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and is committed to sustainable growth, innovation, and delivering consumer-loved products. In Egypt, PepsiCo plays a vital role in the food and beverage sector, supporting local economies through efficient supply chain operations and customer-centric services. As a SC Customer Interaction Sr. Associate in New Cairo, you'll be at the heart of ensuring seamless product delivery to retailers across the GCC region.

Role Overview

The SC Customer Interaction Sr. Associate position at PepsiCo in New Cairo, Egypt, is a pivotal role within the Global Business Services (GBS) team supporting the GCC Supply Chain. This full-time opportunity involves general customer service administration, order management, and order fulfillment execution. You'll act as the vital link between retailers, the distribution network, and the broader Customer Services Team, resolving daily order issues and implementing business actions to ensure customers receive the products and service they need. Ideal for detail-oriented professionals with strong communication skills, this role demands collaboration across departments to maintain operational excellence in a fast-paced environment.

Key Responsibilities

In this role, you'll handle a wide range of tasks critical to supply chain efficiency:

• Process diverse customer orders including EDI, open text, manual entries, samples, LC, intercompany, and export orders.
• Address customer queries related to deliveries, shortages, credit claims (CC), transport, commercial issues, finance, traffic planning, and 3PL operations.
• Manage order failures by reprocessing, canceling, and communicating with customers, transport providers, and credit control.
• Respond promptly to 24/7 internal and external queries via phone, email, Teams, and Zoom chats.
• Generate end-of-day reports to ensure all orders are clean and accurate.
• Book deliveries through customer portals, phone, or email, then input data into SAP.
• Perform order cleansing and manage exceptions within the network, advising internal and external customers.
• Handle training and onboarding for new associates.
• Manage returns and refusals by creating return deliveries, coordinating pickups with warehouses and 3PL, and resolving issues with customers.
• Conduct daily problem-solving in order processing and coordinate between departments via in-person, phone, Zoom, or email.

Qualifications & Requirements

To succeed as a SC Customer Interaction Sr. Associate at PepsiCo, candidates should possess:

• A university degree in business, supply chain, or a related field.
• Excellent spoken and written English language skills.
• Previous exposure to customer service or order management roles is a plus.
• Highly effective customer service skills to build and maintain strong relationships with internal and external stakeholders.
• Excellent attention to detail, especially in data entry and order processing.
• Proficiency in IT, with strong Microsoft Office Excel knowledge; familiarity with SAP, order-take systems, or the ability to quickly learn bespoke systems.
• Superior communication skills and a systematic, disciplined, analytical approach to problem-solving.
• Proven ability to meet daily deadlines, plan, and prioritize workload effectively.
• Responsible and ethical behavior towards customers, suppliers, and team members.

This role supports the Customer Support team with initiatives to enhance GBS service offerings and key stakeholder relationship management within the Business Unit (BU) supply chain.

Benefits & Perks

PepsiCo offers a rewarding compensation package for this Sr. Associate role, including an estimated annual salary range of $12,000 to $22,000 USD (based on Egypt food & beverage sector rates with buffer), subject to experience and performance. Additional perks include:

• Comprehensive health insurance and wellness programs.
• Paid time off, parental leave, and flexible work options.
• Employee discounts on PepsiCo products.
• Access to modern facilities in New Cairo.
• Performance-based bonuses and incentives.

Career Growth

At PepsiCo, career progression is a priority. Starting as a SC Customer Interaction Sr. Associate, you'll gain hands-on experience in supply chain operations, SAP systems, and customer relationship management. High performers advance to roles like Supply Chain Analyst, Customer Service Manager, or regional coordination positions. PepsiCo invests in employee development through training programs, mentorship, and leadership tracks, fostering long-term growth in the dynamic food and beverage industry.

Why Join Us

Joining PepsiCo in New Cairo means becoming part of a global powerhouse dedicated to innovation and sustainability. Work with cutting-edge tools like SAP and EDI in a collaborative environment that values ethical practices and customer satisfaction. Contribute to delivering beloved brands to millions while building a fulfilling career in Egypt's thriving F&B sector. PepsiCo's commitment to diversity, inclusion, and community impact makes it an employer of choice.

Role FAQs

What is the work schedule for this role?

The role involves 24/7 query response support, but follows standard business hours with shift rotations as needed.

Is SAP experience required?

SAP knowledge is ideal but not mandatory; training will be provided for adaptable candidates.

What salary can I expect?

Estimated $12,000-$22,000 USD yearly, plus benefits, based on sector standards.

Is relocation support available?

Local candidates preferred; inquire during application for specifics.

How does PepsiCo support career development?

Through ongoing training, onboarding, and clear paths to senior supply chain roles.