About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $90 billion. In Egypt, PepsiCo has a strong presence, supporting local communities through sustainable practices, job creation, and innovative supply chain solutions. As a SC Order Management Senior Associate in New Cairo, you'll contribute to this legacy by ensuring seamless order fulfillment and customer satisfaction in the dynamic Food & Beverage sector.

Role Overview

The SC Order Management Senior Associate role at PepsiCo in New Cairo, Egypt, is pivotal in supporting the Global Business Services (GBS) Supply Chain team. This position focuses on customer service administration, order management, and fulfillment execution. You'll act as the vital link between retailers, distribution networks, and the broader Customer Services Team, resolving daily order issues and implementing business actions to deliver products and services efficiently. This full-time role demands collaboration across departments, handling high-volume orders, and maintaining accuracy in a fast-paced environment.

Why This Role Matters

In PepsiCo's supply chain, precision in order management directly impacts customer loyalty and operational efficiency. You'll manage exceptions, cleanse orders, and ensure end-to-end visibility, contributing to PepsiCo's commitment to sustainability and zero disruptions in the MENA region.

Key Responsibilities

Your day-to-day duties will immerse you in the heart of supply chain operations:

• Process diverse customer orders including EDI, open text, manual entries, samples, Letters of Credit (LC), intercompany, and export orders.
• Address customer queries related to deliveries, shortages, credit claims (CC), transport, commercial issues, finance, traffic planning, and third-party logistics (3PL).
• Manage order failures by reprocessing, canceling, and communicating effectively with customers, transport providers, and internal teams.
• Respond promptly to 24/7 internal and external queries via phone, email, Microsoft Teams, and Zoom chats.
• Generate end-of-day reports to confirm all orders are clean and book deliveries through customer portals, phone, or email into SAP systems.
• Perform order cleansing, manage network exceptions, resolve internal operational issues, and advise both internal and external customers.
• Support training and onboarding of new associates to maintain team excellence.

Qualifications & Requirements

To succeed in this role, PepsiCo seeks candidates with:

• A Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or equivalent experience.
• Fluency in English, with strong communication skills for internal and external collaboration.
• Basic understanding of supply chain, inventory management, forecasting, inventory planning, and replenishment techniques.
• Strong analytical skills to handle large data sets comfortably.
• Proficiency in advanced Excel, ERP tools (e.g., SAP), VMI systems, and data dashboards like BI tools.
• Attention to detail, ability to manage multiple SKUs, customers, and regions.
• Proactive mindset, adaptability to change and ambiguity.

Preferred Experience

Prior exposure to Food & Beverage supply chains or customer service in a multinational environment is a plus.

Benefits & Perks

PepsiCo offers a premium compensation package tailored for talent in Egypt:

• Competitive salary estimated at $18,000 - $26,000 USD annually, based on sector rates with a buffer for top performers.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Paid time off, parental leave, and flexible working arrangements.
• Employee assistance programs for wellness and mental health support.
• Discounts on PepsiCo products and partnerships with local retailers.
• State-of-the-art office in New Cairo with modern amenities.

Career Growth

At PepsiCo, your career trajectory is limitless. This Senior Associate role serves as a launchpad for advancement into Supply Chain Analyst, Order Management Lead, or regional roles. PepsiCo invests in talent through leadership programs, certifications in SAP and Six Sigma, and global rotations. Many associates progress to managerial positions within 2-3 years, with mentorship from seasoned professionals. Join a company where 90% of leaders started in operational roles like this.

Why Join Us

PepsiCo Egypt offers more than a job—it's a platform for impact. Work in New Cairo's vibrant business district, collaborate with diverse teams, and contribute to sustainable supply chains that serve millions. Enjoy a culture of innovation, inclusivity, and recognition, backed by PepsiCo's global resources. Be part of initiatives like net-zero emissions by 2040 and community programs in Egypt. If you're analytical, customer-focused, and ready to thrive in ambiguity, PepsiCo is your ideal employer.

Role FAQs

Q: Is this role remote or on-site?
A: Primarily on-site in New Cairo, with hybrid flexibility based on team needs.

Q: What software tools will I use?
A: SAP, advanced Excel, BI dashboards, VMI systems, and collaboration tools like Teams and Zoom.

Q: Are there shift requirements?
A: Yes, to support 24/7 query resolution, with rotational shifts.

Q: What's the interview process?
A: Multi-stage including HR screening, technical assessment, and panel interview with supply chain leaders.

Q: Does PepsiCo support visa sponsorship?
A: For Egypt-based roles, local candidates preferred; sponsorship evaluated case-by-case.

Apply today to elevate your supply chain career with PepsiCo!