We are seeking a highly skilled, collaborative, and motivated Business Process Manager. This BPO will focus on the Claims process for all business units and work hand in hand with the E2E Process Owners and the North America OPEX team to ensure process alignment. The successful candidate will be responsible for executing the vision, roadmap, and governance for an effective and efficient business process, ensuring it aligns with global requirements while, working as an intrapreneur to deliver change within the organization. This role will be responsible for driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth. This role requires strong change management and project management skills to effectively manage and optimize the process. The ability to identify and define quantitative and qualitative benefits is a must. This will be a high-visibility role across multiple organizations that has regular interactions with C-Suite and high-level executives.

Responsibilities:

1. Process Design and Execution

• Responsible for process design and performance of the Claims process hierarchy for Projects and supports all business units.

• Prioritizes process improvements and technology implications to meet customer and business objectives.
• Coordinates with an E2E BPO to escalate cross-process impacts/dependencies.
• Delivers agreed upon multi-year transition plans along with year-on-year efficiencies.

• Responsible for process improvement delivery including on-going benefit realization.

1. Performance Monitoring and Optimization:
• Tracks operational metrics and manages process performance, focusing on quality, continuing process improvement, scalability, adoption, and innovation.
• Identifies bottlenecks and inefficiencies and implement continuous improvement initiatives to optimize the process.
• Stays current on emerging trends in and benchmark against competition.
• Performs audits on the execution of the processes.
• Develops mitigation strategies for underperforming processes.
2. Change & Stakeholder Management:
• Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
• Communicate changes effectively to all stakeholders.

• Aligns efforts across Business Units, IT, and Department priorities.

• Engages with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
• Functions as the point of contact for all Claims process-related inquiries and issues.

• Executes process improvement initiatives, ensures participation of Subject Matter Experts and Black Belts.
• Defines and develops skills and innovative solutions to drive realization of enterprise strategy.
• Ensures process documentation (process maps, SOPs, etc.) maintenance and training to users.

1. Project Management:

• Manages through influence of SME and other key stakeholders.

• Partner with E2E BPO & 3^rd Party vendors/consultants to stand up business process team as needed.
• Plan, execute, and oversee Claims business process projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with cross-functional teams to ensure seamless project execution and delivery.
• Leverages knowledge management and training standards set by NAM Ops Excellence.
1. Global Alignment:
• Ensures the Claims process aligns with global standards and requirements where possible.
• Collaborates with international teams to standardize processes and share NAM best practices.
2. Customer Satisfaction:
• Focuses on delivering high-quality, customized solutions that meet or exceed customer expectations.
• Gathers and analyzes customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
3. Oversee Process Execution and Own Key Metrics
• Understand Schneider Electric’s organizational objectives and business areas to help Business Unit champions implement and execute their day-to-day processes.
• Contribute to the performance of Claims KPIs such as:

1. Turnaround Time
2. Quote Volume
3. Accuracy
4. Returns Claims Count
5. Customer Satisfaction Score (CSAT)

Experience:

• Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or related / equivalent experience.
• 5-8 years of experience in process management, project management, finance, sales operations, accounting, or related / equivalent experience.
• Proven track record of driving continuous improvement outcomes.
• Proven experience in managing CCC or Post-Sales processes or similar complex processes.
• Familiarity with BPMN 2.0 standards and Process Modeling Tools (i.e., Signavio, Visio, etc.)
• Familiarity with reporting tools such as Tableau, Excel, etc. and Project Management methodologies like Agile, Lean Six Sigma, etc.
• Strong change management skills with a track record of successfully leading change initiatives.
• Candidate must be able to work in a high-complexity organization and be adaptable to a fast pace.
• Excellent project management skills, including the ability to manage multiple projects simultaneously, organize and plan complex projects by identifying critical tasks, required resources, and driving to completion.
• Customer-focused mindset with a commitment to delivering high-quality solutions.
• Experience in tracking and reporting on KPIs to measure and enhance process success.
• Experience in conducting reviews and audits to maintain quality and compliance.

Preferred Qualifications:

• MBA or a related advanced degree.
• Certification in Project Management (PMP) or Change Management (Prosci or similar).

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.  We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY. 

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. 

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.