OEM Customer Service Representative

Unique opportunity for project execution in the Power Systems Business Unit, providing support to direct OEM accounts for the Industry Business. 

(LOCATION OPEN Eastern & Central Time Zones) As an OEM Customer Service Representative, this position will provide support for our Direct OEM Accounts in conjunction with our Sales teams.  This position will provide Order Entry and Customer Support services for a list of targeted direct OEM Accounts.  This position will require someone who is customer centric, flexible, self-starting, adaptable, understands fostering relationships with internal and external business associates and customers.  The Individual must also possess strong communications skills and be team oriented.

What you get to do in this position:

• This individual will be involved in supporting a target list of direct OEM Accounts.
• Order processing activities: Direct Order Entry, Order followup, Order Escalation, Order Management
• Customer Price Profile Management
• Manage Dedicated Customer Ordering Portals
• Customer Product forecasting activities with SE plants
• Collaborating support activities with Sales teams
• Address Customer Concerns
• Promote SE Electronic tools
• Manage Claims/Credits/Backlog Management, bFO (SalesForce.com) Case Management, RCM (Request Complaint Management),
• A good understanding of Customer SPA’s (Special Price Agreement)
• Validates the order schedule and communicates with the customer to ensure expectations are being met. Direct engagement with the internal manufacturing facilities vendors.        
• One-time customer quotes may be required to a manage price discrepancies. Must submit and quote customer Bill of Materials (BOMs).
• Product cross references may be required based on the request
• Manage customer Blanket orders

Qualifications:

• College/Technical Diploma or 3-6yrs related work experience
• Proficient in the use of Quote2Cash(Q2C), SE Advantage, SAP, Salesforce.com(bFO), Microsoft office suite
• A basic understanding of competitor products is a benefit
• Must be able to effectively learn and utilize company software programs/collaborative tools
• Must manage multiple tasks and priorities simultaneously
• Develop and Manage Customer Relationships

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.