As a Level 1 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders. Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions.

Key Responsibilities:

Act as the first point of contact for technical support inquiries via phone, email, or ticketing system.

Provide timely and accurate responses to customer inquiries, troubleshooting technical issues related to Schneider Electric products and solutions.

Document and escalate complex issues to Level 2 support or relevant teams, ensuring proper follow-up and resolution.

Guide customers through diagnostic procedures to resolve technical problems, and provide clear and concise instructions.

Collaborate with cross-functional teams to share knowledge and contribute to the continuous improvement of support processes.

Contribute to the creation and maintenance of support knowledge base articles and documentation.

Technical diploma or bachelor's degree in a relevant field.

Proven experience in a technical support role, preferably in the technology or energy management industry.

Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues.

Excellent communication skills and customer service orientation.

Familiarity with CRM systems and support ticketing tools.

Ability to work effectively in a fast-paced, dynamic environment and prioritize multiple tasks.

Proficiency in English; additional language skills are a plus.

Join Schneider Electric and become part of a global team that is dedicated to ensuring customer success through cutting-edge energy management and automation solutions. and help us empower the digital transformation of energy management and automation!

Please note that this job description is for illustrative purposes only and is not an official Schneider Electric job posting. For actual job opportunities, please refer to our official career portal.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.