Job Description for Advanced Technical Support Expert (Industrial Automation)

Mission:

Schneider Electric is seeking a Customer Success Advanced Support agent for the who will be responsible for solving customer technical issues.

Assist all our customers in reaching higher profit by making the best use of Se technology. Deliver technical support and services at Advanced level in Industrial Automation system. Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer’s project

Key Responsibilities:

• End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe.
• Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.
• Creating and managing knowledgebase on validated solutions in SE repository
• Prepare and provide technical trainings to different stakeholders
• Onsite intervention for solving critical issues.
• Training delivery to Primary teams and customers as per the schedule.

Core Competencies:

• Bachelor degree in Electrical/Electronic/Instrumentation Engineering
• Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning & troubleshooting of Industrial Automation products.
• Hardware Competency- Modicon Quantum Series, Modicon Premium,Modicon Momentum,M340,M580,M580 Safety,Scadapack RTU, Magelis/Proface HMI, Advantys STB/OTB
• Software - Unity Pro (Ecostruxure Control Expert), PL7Pro,Concept,Advantys config Sw for Distributed IOs, ESX Process Expert(PES),ClearScada,Scadapack E-configurator, Scadapack Workbench, Remote Connect, Citect Scada , Vijeo Designer, Ecostruxure Operator Terminal Expert (Vijeo XD)
• Programming language - IEC611131-3 Programming Languages(LD, FBD, ST, IL, SFC)
• Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU , Profibus , CAN open, RSTP, IEC61850,Modbus Plus,S908 IObus  .
• IT Platforms: Windows 2003 Server, Windows XP, Windows 2000, Windows7, Windows 10
• Tools: Modscan, Wireshark

• Good to have - Modsoft, Proworx NXT, IEC61499 Programming Language , Augmented operator Advisor , Secure Connect Advisor , Node-Red, Basics of drives
• Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
• Excellent communication skills (Oral & Written) and ability to interact with global customers.
• Excellent problem solving and data analytical approach.
• Excellent team player.

BE Btech

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.