About Cardinal Health

Cardinal Health is a leading global healthcare services and products company, empowering pharmacies, hospitals, and healthcare systems to improve patient outcomes while reducing costs. With a robust portfolio spanning pharmaceutical distribution, medical products, and innovative technology solutions, Cardinal Health serves millions across the United States and beyond. Our Nuclear Pharmacy Services (NPHS) Commercial and Pharmacy Technologies division drives business value through cutting-edge tech that enhances user experiences and optimizes operations in the healthcare supply chain.

Headquartered in Dublin, Ohio, Cardinal Health employs over 48,000 associates worldwide, fostering an inclusive culture that celebrates diversity of thought, experience, and background. We prioritize innovation, integrity, and collaboration, making us a top employer in the healthcare technology sector.

Role Overview

The Senior Analyst - Tier 2 Support Analyst position at Cardinal Health offers a remote work-from-home opportunity in Ohio, United States. This pivotal role acts as a bridge between business units and IT, aligning support strategies with organizational needs. You'll provide advanced Tier 2 virtual support for end users, tackling complex issues across software, hardware, warehouse technologies, servers, networks, and enterprise systems.

Anticipated salary ranges from $68,500 to $88,200 USD annually, with total compensation influenced by experience, skills, location, and internal equity. This full-time role is ideal for IT professionals with 2-4 years of experience seeking impactful work in healthcare technology.

Key Responsibilities

In this position, you'll deliver high-level technical support and contribute to seamless operations:

• Provide Tier 2 virtual support to organization-wide end users, ensuring minimal downtime.
• Troubleshoot and resolve issues in software, hardware, warehouse technology, servers, networks, and enterprise systems.
• Respond promptly to escalated tickets from the IT Service Center, minimizing resolution times.
• Engage users through discussions and coordinate with internal teams and external vendors for comprehensive solutions.
• Conduct training sessions and knowledge transfer to empower users and prevent recurring problems.
• Maintain detailed support documentation, monitor environments, respond to alerts, and manage service outages effectively.

Qualifications & Requirements

Cardinal Health seeks candidates who bring practical expertise to this role:

• 2-4 years of experience in IT support or related fields (preferred).
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (preferred).
• Strong working knowledge of IT concepts, principles, and technical capabilities.
• Experience with projects of moderate scope and complexity, including problem identification and resolution.
• Ability to apply judgment within defined parameters and receive general guidance on new initiatives.

This level expects sound reasoning, accuracy in work, and proactive issue resolution. Candidates without college degrees, back-to-work professionals, people with disabilities, and Veterans are encouraged to apply.

Benefits & Perks

Cardinal Health invests in your well-being with comprehensive benefits:

• Medical, dental, and vision coverage for you and your family.
• Generous paid time off plan and paid parental leave.
• Health savings account (HSA) and flexible spending accounts (FSAs).
• 401k savings plan to secure your financial future.
• myFlexPay for early wage access before payday.
• Short- and long-term disability coverage, plus work-life resources and healthy lifestyle programs.

These perks support a balanced life, allowing you to thrive professionally and personally.

Career Growth

At Cardinal Health, career advancement is a reality. This Senior Analyst role builds foundational skills for progression into senior IT positions, systems analysis, or leadership in healthcare technology. We offer training, mentorship, and exposure to enterprise-level projects, with opportunities to influence NPHS technologies that impact millions. Our commitment to internal mobility ensures your growth aligns with business needs.

Why Join Us

Join Cardinal Health to work remotely from Ohio, contributing to life-saving healthcare innovations. Enjoy competitive pay up to $88,200+ USD, robust benefits, and an inclusive environment as an Equal Opportunity Employer. Be part of a team optimizing pharmacy and commercial technologies for maximum value. The application window closes March 14, 2026—apply now to secure your future in healthcare IT.

Role FAQs

Is this a remote position?

Yes, fully work-from-home in Ohio, United States.

What salary can I expect?

$68,500 - $88,200 USD yearly, based on experience and equity.

Do I need a degree?

Preferred but not required; equivalent experience qualifies.

Are bonuses offered?

No bonus eligibility for this role.

How does Cardinal Health support diversity?

We ensure all qualified applicants receive consideration regardless of protected status, fostering authentic inclusion.