Role Overview

Join MongoDB as a Senior Customer Success Manager and become the trusted advisor for our most strategic growth customers using the modern developer data platform. This hybrid role based in Austin, Texas or Charlotte, North Carolina offers you the opportunity to lead cross-functional teams, drive customer adoption of MongoDB Atlas, and shape the future of our NoSQL database ecosystem. With 7+ years of customer success experience required, you'll thrive in high-ambiguity environments, acting as the customer's voice within MongoDB while advocating for innovative solutions that accelerate time-to-value.

As a key member of our Customer Success organization, you'll manage complex technical relationships, optimize customer spend on MongoDB Cloud, and build processes that scale our program. This role demands technical curiosity about document databases, cloud-native architectures, and modern application development. You'll interface daily with Sales, Professional Services, Solutions Architects, and C-suite executives to ensure customer success and MongoDB growth.

Key Responsibilities at MongoDB

• Act as strategic advisor running enablement sessions on MongoDB best practices and technology optimization strategies
• Develop and execute 3+ quarter account plans to mitigate risk and drive expansion across your portfolio
• Lead in-person Executive Business Reviews (EBRs) with C-suite stakeholders to align on mutual success plans
• De-escalate critical issues from outages to custom MongoDB implementations for mission-critical applications
• Serve as the critical link between customers and Product Engineering, shaping MongoDB's future roadmap
• Collect and synthesize customer feedback to inform Product, Professional Services, and Leadership teams
• Manage territory relationships with Sales Leadership and Account Executives, providing training and best practices
• Forecast churn and growth metrics to senior leadership using MongoDB Atlas health signals
• Build the Customer Success program through strategic internal projects and process innovation
• Maintain meticulous documentation in Gainsight and Salesforce for all customer interactions

Qualifications & Requirements

Our ideal Senior Customer Success Manager combines deep customer advocacy with technical aptitude and entrepreneurial drive:

• 7+ years in Customer Success, Account Management, or Client Services roles
• Proven passion for customer advocacy - acting as an extension of the customer's team
• Technical mindset with curiosity about databases, MongoDB, cloud infrastructure
• Demonstrated autonomy in high-ambiguity environments with ownership of customer portfolios
• Entrepreneurial experience building processes and deviating from established procedures
• Strong collaborator across Sales, Professional Services, and technical teams
• Prior exposure to database technologies, cloud platforms, or infrastructure solutions
• Experience with Gainsight, Salesforce, or similar CRM/CS tools

Salary & Benefits

MongoDB offers competitive compensation for Senior Customer Success Managers ranging from $140,000 - $200,000 base salary (depending on experience and location), plus significant equity upside in our high-growth public company. Total compensation includes:

• Competitive Equity grants with substantial growth potential
• MongoDB University - unlimited access to certification training
• Global Family Leave policy supporting work-life balance
• Comprehensive Wellness Programs including mental health support
• 401(k) matching and financial wellness benefits
• Unlimited PTO and flexible hybrid work arrangements
• Annual learning stipend for professional development
• Full medical, dental, vision coverage with low premiums

Why Join MongoDB?

MongoDB powers modern applications for 45%+ of Fortune 100 companies and millions of developers worldwide. As a Senior Customer Success Manager, you'll work with our most strategic customers building applications on MongoDB Atlas, the leading cloud-native database platform. Enjoy:

• Career growth in a high-growth public company (NASDAQ: MDB)
• Hybrid work in vibrant tech hubs - Austin and Charlotte
• Direct impact on product roadmap through customer voice
• Collaboration with world-class Sales, Engineering, Product teams
• Entrepreneurial culture where you build the Customer Success program

Thrive with ambiguity, own your customer portfolio, and drive outcomes that matter. MongoDB's modern developer data platform needs passionate customer advocates who understand NoSQL, cloud-native development, and strategic account management.

How to Apply

Ready to accelerate customer success with MongoDB? Submit your application today! We're actively hiring for Austin, Texas and Charlotte, North Carolina. Join thousands of developers and enterprises trusting MongoDB for their most critical applications. Apply now and shape the future of the modern data platform!