Role Overview

Join MongoDB, the modern developer data platform powering the world's most innovative applications, as a Senior Customer Success Manager in São Paulo, São Paulo. This hybrid role is perfect for technology enthusiasts who thrive in ambiguity and take ownership of strategic customer relationships. As a key point of contact for MongoDB end users, you'll leverage technical expertise and account management skills to lead cross-functional teams including Sales, Professional Services, and Solutions Architects. Build the future of customer success while helping customers maximize value from MongoDB Atlas, our fully managed NoSQL cloud database.

With a passion for customer advocacy and an entrepreneurial mindset, you'll act as an extension of your customers' teams within MongoDB. This position offers the chance to influence product roadmaps, de-escalate critical issues, and drive long-term growth for our most strategic accounts in Brazil and beyond.

Key Responsibilities at MongoDB

• Act as a strategic advisor to customers, delivering guidance on MongoDB best practices, database optimization, and overall technology strategy to accelerate time to value.
• Run enablement sessions solo or with internal teams, positioning product features and recommending optimizations for technical environments and spend efficiency.
• Collect and relay customer feedback and roadblocks to Product, Professional Services, and Leadership to strengthen MongoDB's go-to-market and product offerings.
• Serve as the critical link between customers and product engineering, shaping innovative solutions and contributing directly to the MongoDB roadmap as the team's eyes and ears.
• De-escalate and resolve critical issues, from business-impacting outages to custom MongoDB implementations for mission-critical applications.
• Develop and execute account plans to mitigate risks and drive growth 3+ quarters ahead across your portfolio of high-value customers.
• Lead in-person executive business reviews with C-suite executives and technical leaders, aligning on business objectives and mutual success plans.
• Drive strategic internal projects to build the Customer Success program, creating best practices, processes, and enablement for the broader organization.
• Document interactions in Gainsight and Salesforce.com, analyze MongoDB Atlas signals for account health, and forecast churn/growth to leadership.
• Collaborate with Sales Leadership and Account Executives, providing training, performance reporting, and program updates.

Qualifications & Requirements

Our ideal Senior Customer Success Manager brings a proven track record in customer-centric roles and a mindset geared for MongoDB's dynamic environment:

• 7+ years in Customer Success, Account Management, Client Services, or equivalent.
• Deep passion for customer advocacy, acting as an extension of customer teams.
• Technical curiosity for NoSQL databases, MongoDB, cloud infrastructure (prior exposure a plus).
• Autonomy to own portfolios, make escalation decisions, and de-risk issues.
• Entrepreneurial spirit to innovate processes for emerging customer segments.
• Collaborative team player aligning with Sales, Services, and the MongoDB ecosystem.

Salary & Benefits

Earn a competitive salary range of $90,000 - $140,000 USD base (adjusted for São Paulo market), plus performance incentives. MongoDB offers exceptional perks including:

• Competitive Equity in our high-growth public company.
• Wellness Programs with mental health and fitness resources.
• MongoDB University for unlimited certification and skill-building.
• Global Family Leave supporting work-life balance worldwide.
• Hybrid São Paulo office with modern amenities.
• Comprehensive health coverage and retirement matching.
• Learning stipends and global conference opportunities.
• Volunteer time off and community impact programs.

Why Join MongoDB?

MongoDB is the leading NoSQL database platform trusted by developers building scalable, modern applications. As a Senior Customer Success Manager, you'll work with strategic growth customers, influence product innovation, and grow your career in a collaborative, high-impact culture. Based in São Paulo, enjoy Brazil's vibrant tech scene while contributing to MongoDB's global mission. With exposure to cutting-edge MongoDB Atlas cloud services, database optimization, and executive stakeholder management, this role accelerates your expertise in SaaS customer success.

Thrive in ambiguity, own outcomes, and collaborate with top talent across Sales, Engineering, and Product. MongoDB invests in your success through world-class training, equity upside, and a supportive hybrid environment.

How to Apply

Ready to drive customer success at MongoDB? Apply now for the Senior Customer Success Manager role in São Paulo. Submit your resume highlighting customer success achievements, technical aptitude, and MongoDB/NoSQL interest. Join us to build the future of data platforms!