Role Overview

Join MongoDB as a Senior Customer Success Manager in Seattle, Washington, and become the trusted advisor for our most strategic customers using the modern developer data platform. This hybrid role requires passion for technology, customer advocacy, and the ability to thrive in ambiguity while building our Customer Success program from the ground up. As the main point of contact for MongoDB end users, you'll leverage technical expertise and account management skills to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.

Based in Seattle for our hybrid model, you'll own customer portfolios, drive growth, mitigate risks, and shape product roadmaps. Ideal for experienced professionals with 7+ years in customer success who have an entrepreneurial mindset and database/cloud curiosity. Dive into MongoDB Atlas, NoSQL best practices, and strategic account planning while collaborating across the MongoDB ecosystem.

Key Responsibilities at MongoDB

• Act as a strategic advisor guiding customers on MongoDB best practices, technical optimization, and spend efficiency to accelerate time to value.
• Run enablement sessions solo or with internal teams, positioning product features for growth.
• Collect and synthesize customer feedback to influence Product, Professional Services, and GTM strategies.
• Serve as the critical link between customers and product engineering, shaping innovative solutions and future roadmaps.
• De-escalate critical issues like outages with financial impact or custom MongoDB implementations.
• Develop and execute account plans mitigating risk and driving 3+ quarter growth across portfolio.
• Lead in-person executive business reviews interfacing with C-suite to align on success plans.
• Build Customer Success program through internal projects, best practices, and enablement.
• Document interactions in Gainsight and Salesforce.com while monitoring Atlas signals for account health.
• Manage Sales relationships, forecast churn/growth, and ramp new team members.

Qualifications & Requirements

Our ideal Senior Customer Success Manager brings:

• 7+ years in Customer Success, Account Management, Client Services, or similar customer-centric roles.
• Deep passion for customer advocacy, acting as an extension of their team within MongoDB.
• Technical mindset with aptitude for databases, MongoDB, cloud infrastructure (prior exposure a plus).
• Proven autonomy and ownership: make key decisions on escalations, de-risking, and internal advocacy.
• Entrepreneurial spirit to build processes and innovate for strategic growth customers.
• Strong collaborator aligning Sales, Professional Services, Tech Services, and broader ecosystem.

Salary & Benefits

Competitive salary range of $140,000 - $200,000 USD base (plus equity and bonuses) reflects Seattle market for senior roles. Total compensation includes:

• Competitive Equity in MongoDB (NASDAQ: MDB).
• Wellness Programs with mental health and fitness reimbursements.
• MongoDB University certifications and training.
• Global Family Leave and parental support.
• 401(k) match, unlimited PTO, health insurance, learning stipends.

Why Join MongoDB?

MongoDB powers modern applications with the leading NoSQL database platform. As a Senior Customer Success Manager, you'll work with strategic customers building scalable solutions on MongoDB Atlas, the cloud-native developer data platform. Enjoy Seattle's tech hub, hybrid flexibility, and impact on product innovation. Join a team obsessed with customer outcomes and developer productivity in the world's fastest-growing database company.

Thrive in high-autonomy environment shaping customer success strategies for cloud, AI, and enterprise apps. Your voice influences MongoDB's roadmap while you grow with unlimited learning opportunities.

How to Apply

Seattle-based candidates: Apply now for this hybrid Senior Customer Success Manager role at MongoDB! Submit resume highlighting customer success wins, technical curiosity, and autonomy. We're hiring fast—don't miss powering the next generation of applications with MongoDB.

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