Senior Customer Success Manager Careers at MongoDB - Seoul, Seoul | Apply Now!
MongoDB
Senior Customer Success Manager Careers at MongoDB - Seoul, Seoul | Apply Now!
Job Description
Senior Customer Success Manager Careers at MongoDB - Seoul
Role Overview
Join MongoDB as a Senior Customer Success Manager in Seoul and become the primary touchpoint for our end-users leveraging the modern developer data platform. This hybrid role demands customer-centric thinking combined with deep interest in modern data, cloud technologies, and MongoDB Atlas. You'll drive strategic customer outcomes with high autonomy, serving as the account leader coordinating Sales, Professional Services, and Solutions Architects.
MongoDB's Customer Success Manager thrives in ambiguity, setting directions independently while always prioritizing customer perspective. With 5+ years experience in technical Customer Success roles, you'll advocate fiercely for customers while bridging technical and business needs. This position supports both Customer Success Manager and Senior levels, requiring Seoul office accessibility under our hybrid policy.
Perfect for professionals passionate about NoSQL databases, cloud infrastructure, and driving customer Time to Value through MongoDB's globally distributed multi-cloud platform.
Key Responsibilities at MongoDB
- Strategic Advisory Partnership: Guide customers on MongoDB best practices, conduct education sessions, optimize technical environments and costs while accelerating growth.
- Feedback Collection & Insights: Gather customer pain points and share actionable insights with Sales, Product Engineering, Professional Services, and Leadership.
- Product-Customer Bridge: Connect field usage patterns with Product team influencing future roadmaps and solution development.
- Issue Resolution Leadership: Handle business-critical escalations from architecture design support to de-escalation orchestration.
- Account Planning: Create and execute 3+ quarter account plans analyzing revenue, usage, performance, and feature adoption metrics.
- Executive Business Reviews: Lead face-to-face EBRs with C-level executives aligning business goals with success plans.
- Health Monitoring: Track customer health via MongoDB Atlas metrics defining engagement strategies based on product signals.
- Sales Collaboration: Partner with Account Executives sharing performance insights and Customer Success best practices.
- Churn & Growth Forecasting: Predict portfolio risks and opportunities reporting to senior leadership.
- Program Development: Contribute to Customer Success strategy defining best practices and enablement content.
Qualifications & Requirements
- 5+ years Customer Success/Account Management experience with technical infrastructure/cloud/data customers
- Demonstrated technical foundation (Computer Science/Engineering degree or equivalent) enabling engineer-level discussions
- Proven autonomy driving customer portfolio success through strategic escalation decisions
- Entrepreneurial mindset creating customer segment-specific processes and best practices
- Strong team collaboration across Sales, Services, and technical organizations
- Passion for modern data platforms, MongoDB Atlas, NoSQL databases, and continuous technical learning
Preferred: Prior database/cloud/infrastructure exposure and Korean/English bilingual capabilities.
Salary & Benefits
Competitive compensation package including base salary, performance bonuses, and competitive equity. Comprehensive benefits feature MongoDB University unlimited training, Global Family Leave, fertility treatment support, wellness programs, employee affinity groups, and hybrid Seoul work flexibility.
- Professional Development: MongoDB University, conferences, certifications
- Financial Wellness: Equity grants, 401k matching, financial planning
- Health & Wellness: Comprehensive medical, mental health support, wellness stipend
- Family Benefits: Generous parental leave, fertility assistance, childcare support
Why Join MongoDB?
MongoDB powers 75% of Fortune 100 companies and AI startups building world's most important applications. Our cloud-native MongoDB Atlas runs across AWS, Google Cloud, and Azure as the only truly multi-cloud distributed database.
We're redefining databases for the AI era, enabling developers to modernize legacy workloads and embrace generative AI innovation. Join 60,000+ customers transforming industries through our modern developer data platform.
Our Leadership Commitment guides decisions, behaviors, and success. We invest in employee growth through affinity groups, generous PTO, and comprehensive well-being programs supporting every career and life stage.
How to Apply
Ready to drive customer success with MongoDB's modern data platform? Apply now for the Senior Customer Success Manager role in Seoul. Showcase your technical Customer Success experience and passion for cloud data infrastructure. Join our Seoul team shaping the future of developer data platforms.
Application includes: Resume, LinkedIn profile, and brief cover letter highlighting relevant technical Customer Success achievements.
Locations
- Seoul, Seoul, South Korea
Salary
94,500 - 165,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- MongoDB Atlasintermediate
- NoSQL Databasesintermediate
- Customer Success Managementintermediate
- Account Managementintermediate
- Cloud Computingintermediate
- Data Infrastructureintermediate
- SaaS Customer Successintermediate
- Technical Account Managementintermediate
- Salesforce CRMintermediate
- Executive Business Reviewsintermediate
- Customer Health Scoringintermediate
- Churn Preventionintermediate
- Modern Data Platformsintermediate
- AI Data Strategiesintermediate
- Multi-Cloud Architectureintermediate
Required Qualifications
- 5+ years in Customer Success, Account Management, or Client Services with technical infrastructure, cloud, or data product experience (experience)
- Strong technical foundation in computing, cloud, databases with ability to discuss with engineers and architects (experience)
- Proven autonomy and ownership driving customer portfolio success through strategic decisions (experience)
- Entrepreneurial mindset creating new processes and best practices for customer segments (experience)
- Excellent collaboration skills aligning Sales, Professional Services, and technical teams (experience)
- Passion for advocating customer needs within MongoDB organization (experience)
Responsibilities
- Serve as strategic advisor guiding customers on MongoDB best practices and technical strategy
- Conduct customer education sessions and optimize MongoDB usage and costs
- Collect customer feedback and share insights with Sales, Product Engineering, and Leadership
- Bridge customers with Product Engineering providing roadmap input from field usage patterns
- Lead resolution of business-critical issues from architecture design to escalations
- Develop and execute 3+ quarter account plans analyzing commercial and technical signals
- Lead Executive Business Reviews with C-level executives establishing success plans
- Monitor customer health via MongoDB Atlas metrics and adjust engagement strategies
- Collaborate with Sales Leadership sharing business performance and best practices
- Forecast churn and growth risks reporting to senior leadership
Benefits
- general: Competitive Equity packages with stock options
- general: MongoDB University unlimited training access
- general: Global Family Leave with generous parental benefits
- general: Comprehensive Wellness Programs including mental health support
- general: Fertility treatment assistance and family planning benefits
- general: Employee Affinity Groups and community building
- general: Hybrid work model with Seoul office flexibility
- general: Professional growth opportunities in modern data platform
- general: Health insurance and retirement savings plans
- general: Unlimited PTO and flexible working hours
Tags & Categories
Answer 10 quick questions to check your fit for Senior Customer Success Manager Careers at MongoDB - Seoul, Seoul | Apply Now! @ MongoDB.
Related Books and Jobs
Senior Customer Success Manager Careers at MongoDB - Seoul, Seoul | Apply Now!
MongoDB
Senior Customer Success Manager Careers at MongoDB - Seoul, Seoul | Apply Now!
Job Description
Senior Customer Success Manager Careers at MongoDB - Seoul
Role Overview
Join MongoDB as a Senior Customer Success Manager in Seoul and become the primary touchpoint for our end-users leveraging the modern developer data platform. This hybrid role demands customer-centric thinking combined with deep interest in modern data, cloud technologies, and MongoDB Atlas. You'll drive strategic customer outcomes with high autonomy, serving as the account leader coordinating Sales, Professional Services, and Solutions Architects.
MongoDB's Customer Success Manager thrives in ambiguity, setting directions independently while always prioritizing customer perspective. With 5+ years experience in technical Customer Success roles, you'll advocate fiercely for customers while bridging technical and business needs. This position supports both Customer Success Manager and Senior levels, requiring Seoul office accessibility under our hybrid policy.
Perfect for professionals passionate about NoSQL databases, cloud infrastructure, and driving customer Time to Value through MongoDB's globally distributed multi-cloud platform.
Key Responsibilities at MongoDB
- Strategic Advisory Partnership: Guide customers on MongoDB best practices, conduct education sessions, optimize technical environments and costs while accelerating growth.
- Feedback Collection & Insights: Gather customer pain points and share actionable insights with Sales, Product Engineering, Professional Services, and Leadership.
- Product-Customer Bridge: Connect field usage patterns with Product team influencing future roadmaps and solution development.
- Issue Resolution Leadership: Handle business-critical escalations from architecture design support to de-escalation orchestration.
- Account Planning: Create and execute 3+ quarter account plans analyzing revenue, usage, performance, and feature adoption metrics.
- Executive Business Reviews: Lead face-to-face EBRs with C-level executives aligning business goals with success plans.
- Health Monitoring: Track customer health via MongoDB Atlas metrics defining engagement strategies based on product signals.
- Sales Collaboration: Partner with Account Executives sharing performance insights and Customer Success best practices.
- Churn & Growth Forecasting: Predict portfolio risks and opportunities reporting to senior leadership.
- Program Development: Contribute to Customer Success strategy defining best practices and enablement content.
Qualifications & Requirements
- 5+ years Customer Success/Account Management experience with technical infrastructure/cloud/data customers
- Demonstrated technical foundation (Computer Science/Engineering degree or equivalent) enabling engineer-level discussions
- Proven autonomy driving customer portfolio success through strategic escalation decisions
- Entrepreneurial mindset creating customer segment-specific processes and best practices
- Strong team collaboration across Sales, Services, and technical organizations
- Passion for modern data platforms, MongoDB Atlas, NoSQL databases, and continuous technical learning
Preferred: Prior database/cloud/infrastructure exposure and Korean/English bilingual capabilities.
Salary & Benefits
Competitive compensation package including base salary, performance bonuses, and competitive equity. Comprehensive benefits feature MongoDB University unlimited training, Global Family Leave, fertility treatment support, wellness programs, employee affinity groups, and hybrid Seoul work flexibility.
- Professional Development: MongoDB University, conferences, certifications
- Financial Wellness: Equity grants, 401k matching, financial planning
- Health & Wellness: Comprehensive medical, mental health support, wellness stipend
- Family Benefits: Generous parental leave, fertility assistance, childcare support
Why Join MongoDB?
MongoDB powers 75% of Fortune 100 companies and AI startups building world's most important applications. Our cloud-native MongoDB Atlas runs across AWS, Google Cloud, and Azure as the only truly multi-cloud distributed database.
We're redefining databases for the AI era, enabling developers to modernize legacy workloads and embrace generative AI innovation. Join 60,000+ customers transforming industries through our modern developer data platform.
Our Leadership Commitment guides decisions, behaviors, and success. We invest in employee growth through affinity groups, generous PTO, and comprehensive well-being programs supporting every career and life stage.
How to Apply
Ready to drive customer success with MongoDB's modern data platform? Apply now for the Senior Customer Success Manager role in Seoul. Showcase your technical Customer Success experience and passion for cloud data infrastructure. Join our Seoul team shaping the future of developer data platforms.
Application includes: Resume, LinkedIn profile, and brief cover letter highlighting relevant technical Customer Success achievements.
Locations
- Seoul, Seoul, South Korea
Salary
94,500 - 165,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- MongoDB Atlasintermediate
- NoSQL Databasesintermediate
- Customer Success Managementintermediate
- Account Managementintermediate
- Cloud Computingintermediate
- Data Infrastructureintermediate
- SaaS Customer Successintermediate
- Technical Account Managementintermediate
- Salesforce CRMintermediate
- Executive Business Reviewsintermediate
- Customer Health Scoringintermediate
- Churn Preventionintermediate
- Modern Data Platformsintermediate
- AI Data Strategiesintermediate
- Multi-Cloud Architectureintermediate
Required Qualifications
- 5+ years in Customer Success, Account Management, or Client Services with technical infrastructure, cloud, or data product experience (experience)
- Strong technical foundation in computing, cloud, databases with ability to discuss with engineers and architects (experience)
- Proven autonomy and ownership driving customer portfolio success through strategic decisions (experience)
- Entrepreneurial mindset creating new processes and best practices for customer segments (experience)
- Excellent collaboration skills aligning Sales, Professional Services, and technical teams (experience)
- Passion for advocating customer needs within MongoDB organization (experience)
Responsibilities
- Serve as strategic advisor guiding customers on MongoDB best practices and technical strategy
- Conduct customer education sessions and optimize MongoDB usage and costs
- Collect customer feedback and share insights with Sales, Product Engineering, and Leadership
- Bridge customers with Product Engineering providing roadmap input from field usage patterns
- Lead resolution of business-critical issues from architecture design to escalations
- Develop and execute 3+ quarter account plans analyzing commercial and technical signals
- Lead Executive Business Reviews with C-level executives establishing success plans
- Monitor customer health via MongoDB Atlas metrics and adjust engagement strategies
- Collaborate with Sales Leadership sharing business performance and best practices
- Forecast churn and growth risks reporting to senior leadership
Benefits
- general: Competitive Equity packages with stock options
- general: MongoDB University unlimited training access
- general: Global Family Leave with generous parental benefits
- general: Comprehensive Wellness Programs including mental health support
- general: Fertility treatment assistance and family planning benefits
- general: Employee Affinity Groups and community building
- general: Hybrid work model with Seoul office flexibility
- general: Professional growth opportunities in modern data platform
- general: Health insurance and retirement savings plans
- general: Unlimited PTO and flexible working hours
Tags & Categories
Answer 10 quick questions to check your fit for Senior Customer Success Manager Careers at MongoDB - Seoul, Seoul | Apply Now! @ MongoDB.
Related Books and Jobs