Role Overview

Join MongoDB, the modern developer data platform powering the world's most innovative applications with MongoDB Atlas, our fully managed cloud database service. As a Senior Customer Success Manager in Tel Aviv, you'll be the trusted advisor for our strategic growth customers, driving adoption of NoSQL databases and ensuring maximum value from their MongoDB investment. This hybrid role demands a passion for technology, customer advocacy, and entrepreneurial problem-solving in a high-ambiguity environment.

Thrive as the main point of contact for end users, leading cross-functional teams including Sales, Professional Services, and Solutions Architects. Leverage your technical acumen to guide customers on MongoDB best practices, optimize their cloud spend, and position features that accelerate time-to-value. If you have 7+ years in customer success or account management with exposure to databases or SaaS, this is your opportunity to shape MongoDB's customer success program in Israel.

Key Responsibilities at MongoDB

• Act as a strategic advisor to customers, delivering guidance on MongoDB best practices, technology strategy, enablement sessions, and spend optimization.
• Collect and relay customer feedback to internal teams like Product and Leadership to strengthen MongoDB's go-to-market.
• Bridge customers and product engineering, serving as the Product team's eyes and ears to influence the future roadmap.
• De-escalate critical issues from outages to custom implementations, balancing customer and MongoDB outcomes.
• Develop and execute account plans for risk mitigation and 3+ quarter growth across your portfolio.
• Lead in-person executive business reviews with C-suite, aligning on success plans and business objectives.
• Drive strategic internal projects to build the Customer Success program, creating best practices and enablement.
• Document interactions in Gainsight and Salesforce.com, analyzing MongoDB Atlas signals for engagement strategies.
• Collaborate with Sales Leadership, reporting performance and rolling out program updates.

Qualifications & Requirements

Our ideal Senior Customer Success Manager embodies customer obsession with technical curiosity:

• 7+ years in Customer Success, Account Management, or client services.
• Proven customer advocacy mindset, acting as an extension of the customer's team.
• Technical aptitude for databases, cloud, and infrastructure (MongoDB training provided).
• Autonomous ownership of portfolios, escalations, and decision-making.
• Entrepreneurial spirit to innovate processes for emerging customer segments.
• Strong collaboration skills across Sales, Services, and ecosystem partners.
• Prior database/cloud exposure highly preferred.

Based in Tel Aviv for hybrid model. Passion for NoSQL and modern data platforms a plus.

Salary & Benefits

Earn competitive compensation reflecting Tel Aviv market rates for senior roles in tech customer success. Total package includes base salary, performance bonuses, and equity in MongoDB's growth story.

• Competitive Equity packages vesting over 4 years.
• Wellness Programs with stipends and mental health resources.
• MongoDB University for certifications in Atlas, NoSQL, and more.
• Global Family Leave – generous policies for all family needs.
• Unlimited PTO, hybrid Tel Aviv flexibility, 401(k) matching, comprehensive health coverage.

Why Join MongoDB?

MongoDB is the leading NoSQL database platform, trusted by Netflix, Adobe, and Forbes Global 2000 companies. Work on cutting-edge MongoDB Atlas cloud services, influence product roadmaps, and collaborate with global teams. In Tel Aviv, join a vibrant tech hub driving EMEA growth. Enjoy impactful work, rapid career progression, and a culture of innovation. Build the future of data with a company that's redefining developer productivity.

Perfect for ambitious professionals passionate about customer success in SaaS, cloud databases, and strategic account leadership.

How to Apply

Ready to dive into MongoDB challenges? Apply now for the Senior Customer Success Manager role in Tel Aviv. Submit your resume highlighting customer success wins and technical curiosity. We're hiring fast – don't miss your chance to join the modern developer data platform revolution!