Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Datadog
Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Job Description
Role Overview
Join Datadog as a Senior Enterprise Customer Success Manager in Tokyo, Japan, and become the driving force behind the success of our largest strategic customers. Datadog, the leading cloud monitoring and security platform, empowers engineering teams worldwide with full-stack observability. In this critical role, you'll ensure enterprise customers maximize their investment in Datadog's powerful SaaS platform, driving adoption from initial onboarding through long-term maturity.
Operating in a hybrid workplace model, you'll collaborate with top-tier Sales, Technical Solutions, and cross-functional teams to deliver exceptional customer experiences. This position demands a strategic mindset, technical fluency, and relationship-building expertise to serve Japan's most innovative enterprises leveraging Datadog for cloud migration, infrastructure monitoring, and digital transformation.
Key Responsibilities at Datadog
As a Senior Enterprise Customer Success Manager, your impact will be immediate and measurable:
- Drive Adoption Excellence: Partner proactively with Sales and Technical Solutions to accelerate customer adoption from onboarding through full platform maturity.
- Own Onboarding Mastery: Project manage end-to-end onboarding processes, ensuring seamless transitions to Datadog's observability suite.
- Craft Success Plans: Discover customer needs and own comprehensive success plans aligned with business objectives.
- Maintain Executive Alignment: Ensure decision-makers stay informed on ROI and strategic impact of their Datadog investment.
- Build Strategic Relationships: Proactively nurture connections with influencers across customer organizations.
- Foster Cross-Functional Collaboration: Work seamlessly with Sales, Support, Enablement, Product, Finance, and Legal teams.
- Analyze Usage Intelligence: Monitor trends to uncover renewal opportunities and proactively mitigate expansion risks.
- Champion Customer Health: Serve as primary owner of adoption metrics and customer health scores.
- Lead Best Practices: Support team development by contributing to Customer Success methodologies and playbooks.
Qualifications & Requirements
Datadog seeks proven performers with enterprise SaaS experience:
- 5+ years in Customer Success or Account Management within B2B SaaS environments (technical audience experience preferred).
- Demonstrated success managing large Enterprise account portfolios.
- Expert discovery skills to uncover customer pain points, objectives, and technical priorities.
- Superior communication adapting complex observability concepts to diverse stakeholders.
- Thrives in fast-paced, high-growth environments while actively shaping team best practices.
- Travel-ready for customer onsite visits and industry events.
- Fluent Japanese (written/spoken) + Fluent written English with strong conversational English.
Datadog celebrates diverse backgrounds. Passion for cloud technology and growth mindset qualify you to apply.
Salary & Benefits
Competitive compensation reflects Tokyo market standards for senior SaaS Customer Success roles, including base salary, performance incentives, and equity. Datadog offers:
- Best-in-class onboarding with MEDDIC sales training.
- Stock equity (RSU) and ESPP participation.
- Professional development stipends and career pathing.
- Hybrid work model balancing office collaboration and flexibility.
- Comprehensive Japan benefits package including health coverage.
- Mentorship programs and Community Guilds for networking.
- Continuous product training on Datadog's evolving platform.
Why Join Datadog?
Datadog (NASDAQ: DDOG) delivers unmatched growth and profitability in cloud observability. Built by engineers for engineers, our platform breaks down silos across your entire technology stack. Join a people-first culture championing innovation, diversity, and professional excellence.
In Tokyo, contribute to Japan's digital transformation while growing alongside global talent. Experience #DatadogLife through collaborative problem-solving, smart risk-taking, and celebrating collective wins. Follow us on Instagram, LinkedIn, and Datadog Learning Center.
Datadog provides equal opportunity regardless of background. Bring your unique perspective to our mission.
How to Apply
Ready to drive enterprise success at Datadog? Submit your application today. Our Tokyo team reviews submissions continuously. Highlight your SaaS Customer Success achievements and passion for cloud observability. Join the pack transforming cloud monitoring worldwide.
Locations
- Tokyo, Japan
Salary
14,700,000 - 24,200,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Success Managementintermediate
- Enterprise Account Managementintermediate
- SaaS Adoption Strategiesintermediate
- Cloud Monitoringintermediate
- Observability Platformsintermediate
- DevOps Practicesintermediate
- MEDDIC Sales Methodologyintermediate
- Usage Analyticsintermediate
- Cross-Functional Collaborationintermediate
- Technical Customer Communicationintermediate
- Datadog Platform Expertiseintermediate
- Customer Health Scoringintermediate
- Onboarding Project Managementintermediate
- Renewal Risk Managementintermediate
- B2B SaaS Experienceintermediate
Required Qualifications
- Minimum 5+ years in Customer Success or Account Management role in B2B SaaS, preferably serving technical audiences (experience)
- Proven experience managing a portfolio of large Enterprise accounts (experience)
- Expertise in conducting customer discovery to identify key pain points, objectives, and priorities (experience)
- Exceptional communication skills for explaining complex technical concepts and aligning them to customer needs (experience)
- Fluency in written and spoken Japanese, plus fluent written English and high conversational spoken English (experience)
- Ability to thrive in fast-paced environments and contribute to team best practices development (experience)
- Willingness to travel for customer onsite visits and events as required (experience)
Responsibilities
- Partner with Sales and Technical Solutions teams to drive proactive adoption from onboarding to maturity
- Own and project manage the complete onboarding process for new enterprise customers
- Discover, develop, and manage customized customer success plans
- Maintain consistent alignment with customer decision makers on Datadog investment impact
- Proactively build and nurture relationships with influencers across customer organizations
- Collaborate cross-functionally with Sales, Support, Enablement, Product, Finance, and Legal teams
- Monitor and analyze usage trends to identify renewal opportunities and mitigate risks
- Act as primary owner of customer adoption metrics and overall health scores
- Support colleagues in developing and refining Customer Success best practices
Benefits
- general: Best-in-breed onboarding and ramp-up programs
- general: Comprehensive sales training in MEDDIC and Command of the Message methodologies
- general: Inclusive company culture with Community Guilds participation
- general: Intra-departmental mentor and buddy programs for networking
- general: Continuous professional development and product training
- general: Clear career pathing opportunities within Customer Success
- general: New hire stock equity (RSU) grants and employee stock purchase plan (ESPP)
- general: Generous competitive benefits package tailored to Japan employment standards
Tags & Categories
Answer 10 quick questions to check your fit for Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now! @ Datadog.
Related Books and Jobs
Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Datadog
Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Job Description
Role Overview
Join Datadog as a Senior Enterprise Customer Success Manager in Tokyo, Japan, and become the driving force behind the success of our largest strategic customers. Datadog, the leading cloud monitoring and security platform, empowers engineering teams worldwide with full-stack observability. In this critical role, you'll ensure enterprise customers maximize their investment in Datadog's powerful SaaS platform, driving adoption from initial onboarding through long-term maturity.
Operating in a hybrid workplace model, you'll collaborate with top-tier Sales, Technical Solutions, and cross-functional teams to deliver exceptional customer experiences. This position demands a strategic mindset, technical fluency, and relationship-building expertise to serve Japan's most innovative enterprises leveraging Datadog for cloud migration, infrastructure monitoring, and digital transformation.
Key Responsibilities at Datadog
As a Senior Enterprise Customer Success Manager, your impact will be immediate and measurable:
- Drive Adoption Excellence: Partner proactively with Sales and Technical Solutions to accelerate customer adoption from onboarding through full platform maturity.
- Own Onboarding Mastery: Project manage end-to-end onboarding processes, ensuring seamless transitions to Datadog's observability suite.
- Craft Success Plans: Discover customer needs and own comprehensive success plans aligned with business objectives.
- Maintain Executive Alignment: Ensure decision-makers stay informed on ROI and strategic impact of their Datadog investment.
- Build Strategic Relationships: Proactively nurture connections with influencers across customer organizations.
- Foster Cross-Functional Collaboration: Work seamlessly with Sales, Support, Enablement, Product, Finance, and Legal teams.
- Analyze Usage Intelligence: Monitor trends to uncover renewal opportunities and proactively mitigate expansion risks.
- Champion Customer Health: Serve as primary owner of adoption metrics and customer health scores.
- Lead Best Practices: Support team development by contributing to Customer Success methodologies and playbooks.
Qualifications & Requirements
Datadog seeks proven performers with enterprise SaaS experience:
- 5+ years in Customer Success or Account Management within B2B SaaS environments (technical audience experience preferred).
- Demonstrated success managing large Enterprise account portfolios.
- Expert discovery skills to uncover customer pain points, objectives, and technical priorities.
- Superior communication adapting complex observability concepts to diverse stakeholders.
- Thrives in fast-paced, high-growth environments while actively shaping team best practices.
- Travel-ready for customer onsite visits and industry events.
- Fluent Japanese (written/spoken) + Fluent written English with strong conversational English.
Datadog celebrates diverse backgrounds. Passion for cloud technology and growth mindset qualify you to apply.
Salary & Benefits
Competitive compensation reflects Tokyo market standards for senior SaaS Customer Success roles, including base salary, performance incentives, and equity. Datadog offers:
- Best-in-class onboarding with MEDDIC sales training.
- Stock equity (RSU) and ESPP participation.
- Professional development stipends and career pathing.
- Hybrid work model balancing office collaboration and flexibility.
- Comprehensive Japan benefits package including health coverage.
- Mentorship programs and Community Guilds for networking.
- Continuous product training on Datadog's evolving platform.
Why Join Datadog?
Datadog (NASDAQ: DDOG) delivers unmatched growth and profitability in cloud observability. Built by engineers for engineers, our platform breaks down silos across your entire technology stack. Join a people-first culture championing innovation, diversity, and professional excellence.
In Tokyo, contribute to Japan's digital transformation while growing alongside global talent. Experience #DatadogLife through collaborative problem-solving, smart risk-taking, and celebrating collective wins. Follow us on Instagram, LinkedIn, and Datadog Learning Center.
Datadog provides equal opportunity regardless of background. Bring your unique perspective to our mission.
How to Apply
Ready to drive enterprise success at Datadog? Submit your application today. Our Tokyo team reviews submissions continuously. Highlight your SaaS Customer Success achievements and passion for cloud observability. Join the pack transforming cloud monitoring worldwide.
Locations
- Tokyo, Japan
Salary
14,700,000 - 24,200,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Success Managementintermediate
- Enterprise Account Managementintermediate
- SaaS Adoption Strategiesintermediate
- Cloud Monitoringintermediate
- Observability Platformsintermediate
- DevOps Practicesintermediate
- MEDDIC Sales Methodologyintermediate
- Usage Analyticsintermediate
- Cross-Functional Collaborationintermediate
- Technical Customer Communicationintermediate
- Datadog Platform Expertiseintermediate
- Customer Health Scoringintermediate
- Onboarding Project Managementintermediate
- Renewal Risk Managementintermediate
- B2B SaaS Experienceintermediate
Required Qualifications
- Minimum 5+ years in Customer Success or Account Management role in B2B SaaS, preferably serving technical audiences (experience)
- Proven experience managing a portfolio of large Enterprise accounts (experience)
- Expertise in conducting customer discovery to identify key pain points, objectives, and priorities (experience)
- Exceptional communication skills for explaining complex technical concepts and aligning them to customer needs (experience)
- Fluency in written and spoken Japanese, plus fluent written English and high conversational spoken English (experience)
- Ability to thrive in fast-paced environments and contribute to team best practices development (experience)
- Willingness to travel for customer onsite visits and events as required (experience)
Responsibilities
- Partner with Sales and Technical Solutions teams to drive proactive adoption from onboarding to maturity
- Own and project manage the complete onboarding process for new enterprise customers
- Discover, develop, and manage customized customer success plans
- Maintain consistent alignment with customer decision makers on Datadog investment impact
- Proactively build and nurture relationships with influencers across customer organizations
- Collaborate cross-functionally with Sales, Support, Enablement, Product, Finance, and Legal teams
- Monitor and analyze usage trends to identify renewal opportunities and mitigate risks
- Act as primary owner of customer adoption metrics and overall health scores
- Support colleagues in developing and refining Customer Success best practices
Benefits
- general: Best-in-breed onboarding and ramp-up programs
- general: Comprehensive sales training in MEDDIC and Command of the Message methodologies
- general: Inclusive company culture with Community Guilds participation
- general: Intra-departmental mentor and buddy programs for networking
- general: Continuous professional development and product training
- general: Clear career pathing opportunities within Customer Success
- general: New hire stock equity (RSU) grants and employee stock purchase plan (ESPP)
- general: Generous competitive benefits package tailored to Japan employment standards
Tags & Categories
Answer 10 quick questions to check your fit for Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now! @ Datadog.
Related Books and Jobs