Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Datadog
Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Job Description
Role Overview
Join Datadog as a Senior Enterprise Customer Success Manager in Tokyo, Japan, and take ownership of our most strategic enterprise customers. In this pivotal role, you'll drive product adoption, ensure exceptional customer experiences, and maximize the value of Datadog's cloud monitoring and security platform. Datadog is the leading observability solution for modern cloud applications, empowering engineering teams worldwide with real-time insights into infrastructure, applications, and security.
Working with Fortune 500 enterprises, you'll guide customers through seamless onboarding, strategic adoption, and long-term success. This position emphasizes our hybrid work model that balances office collaboration with flexible work-life integration. If you have proven B2B SaaS customer success experience and passion for cloud technologies, this is your opportunity to shape customer outcomes at a hyper-growth NASDAQ-listed company.
Key Responsibilities at Datadog
As a Senior Enterprise Customer Success Manager, you'll be the trusted advisor for Datadog's highest-value customers in Japan:
- Partner with Sales and Technical Solutions teams to lead strategic product adoption from onboarding through maturity phases.
- Design and manage end-to-end onboarding projects ensuring rapid time-to-value.
- Create, execute, and continuously optimize tailored customer success plans.
- Maintain executive alignment on ROI, demonstrating clear business impact and investment justification.
- Cultivate strategic relationships with key customer stakeholders and decision-makers.
- Collaborate across Sales, Support, Enablement, Product, Finance, and Legal teams for holistic account success.
- Leverage usage analytics to proactively identify expansion opportunities and mitigate renewal risks.
- Own ultimate accountability for customer health, utilization, and renewal success.
- Champion best practices, mentoring team members and driving organization-wide improvements.
Qualifications & Requirements
Datadog seeks proven professionals ready to excel in a fast-paced, customer-centric environment:
- 5+ years B2B SaaS Customer Success or Account Management experience, ideally serving technical audiences.
- Demonstrated success managing complex enterprise account portfolios.
- Expert discovery skills to uncover deep customer needs, priorities, and business challenges.
- Exceptional communication: Translate technical complexity into business value with audience-adapted messaging.
- Thrive in high-velocity settings while committing to personal and team skill development.
- Fluent Japanese (all skills) and business-level+ English proficiency required.
- Travel flexibility for customer meetings, events, and relationship building.
Datadog values growth mindset. If you're passionate about cloud observability and eager to learn Datadog's platform, we encourage your application even if you don't meet every qualification.
Salary & Benefits
Datadog offers competitive compensation for Senior Enterprise Customer Success Managers in Tokyo, typically ranging from ¥14,000,000 to ¥25,000,000 annually based on experience, plus performance incentives. Our comprehensive benefits package includes:
- RSU equity grants and ESPP participation
- Family health insurance coverage
- MEDDIC sales methodology training
- Continuous professional development and career coaching
- Mentorship programs and internal networking opportunities
- Hybrid work with office culture emphasis
- Commuter benefits and fitness reimbursements
- Generous PTO and wellness initiatives
Why Join Datadog?
Datadog (NASDAQ: DDOG) combines explosive growth with profitability, serving thousands of organizations across industries with our unified observability platform. Built by engineers for engineers, we break down silos in cloud-native environments, enabling digital transformation and infrastructure monitoring at scale.
Our Tokyo team thrives in a collaborative, people-first culture emphasizing innovation, diversity, and work excellence. Experience #DatadogLife through hybrid work, professional guilds, and global impact. Follow us on Instagram, LinkedIn, and Datadog Learning Center.
We're committed to equal opportunity employment and accessibility. Review our Candidate Legal Notices.
How to Apply
Ready to drive enterprise success with Datadog's cloud monitoring platform? Submit your application today. Our team reviews submissions promptly. For accessibility accommodations, complete this form. Learn about our privacy practices and AI guidelines.
Apply now and join the pack transforming cloud observability!
Locations
- Tokyo, Japan
Salary
14,700,000 - 27,500,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Success Managementintermediate
- B2B SaaS Salesintermediate
- Enterprise Account Managementintermediate
- Cloud Monitoringintermediate
- Observability Platformsintermediate
- DevOps Practicesintermediate
- Customer Onboardingintermediate
- Stakeholder Relationship Buildingintermediate
- Data Analytics for SaaSintermediate
- Cross-Functional Team Collaborationintermediate
- MEDDIC Sales Methodologyintermediate
- Technical Product Adoptionintermediate
- Executive Communicationintermediate
- Datadog Platform Expertiseintermediate
- Hybrid Work Environmentintermediate
Required Qualifications
- 5+ years of Customer Success or Account Management experience in B2B SaaS, preferably with technical customers (experience)
- Proven track record managing large enterprise account portfolios (experience)
- Expert-level discovery skills to deeply understand customer challenges, goals, and priorities (experience)
- Exceptional communication skills to explain complex concepts simply and adapt messaging to audiences (experience)
- Ability to thrive in fast-paced environments while continuously upskilling self and team (experience)
- Fluency in Japanese (reading, writing, conversation) and business-level English (experience)
- Willingness to travel for customer visits and events as needed (experience)
Responsibilities
- Lead strategic adoption from onboarding to maturity phase collaborating with Sales and Technical Solutions
- Design and project manage comprehensive new customer onboarding processes
- Develop, manage, and optimize customer success plans for enterprise accounts
- Align continuously with executive decision-makers on Datadog investment value and outcomes
- Build strategic relationships with influential stakeholders within customer organizations
- Collaborate with cross-functional teams including Sales, Support, Enablement, Product, Finance, and Legal
- Analyze usage data to identify renewal opportunities and risks proactively
- Serve as ultimate owner of customer health and utilization success
- Lead best practice development and deployment across teams and departments
Benefits
- general: Competitive equity package with RSU and Employee Stock Purchase Plan (ESPP)
- general: Comprehensive health insurance covering family members
- general: Professional development through MEDDIC and Command of Message sales training
- general: Ongoing product training and clear career path progression
- general: Mentorship and buddy programs for internal networking
- general: Inclusive company culture with community guilds and events
- general: Competitive commuter benefits and flexible hybrid work arrangements
- general: Fitness reimbursements and wellness programs
- general: Generous paid time off and work-life balance initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now! @ Datadog.
Related Books and Jobs
Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Datadog
Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now!
Job Description
Role Overview
Join Datadog as a Senior Enterprise Customer Success Manager in Tokyo, Japan, and take ownership of our most strategic enterprise customers. In this pivotal role, you'll drive product adoption, ensure exceptional customer experiences, and maximize the value of Datadog's cloud monitoring and security platform. Datadog is the leading observability solution for modern cloud applications, empowering engineering teams worldwide with real-time insights into infrastructure, applications, and security.
Working with Fortune 500 enterprises, you'll guide customers through seamless onboarding, strategic adoption, and long-term success. This position emphasizes our hybrid work model that balances office collaboration with flexible work-life integration. If you have proven B2B SaaS customer success experience and passion for cloud technologies, this is your opportunity to shape customer outcomes at a hyper-growth NASDAQ-listed company.
Key Responsibilities at Datadog
As a Senior Enterprise Customer Success Manager, you'll be the trusted advisor for Datadog's highest-value customers in Japan:
- Partner with Sales and Technical Solutions teams to lead strategic product adoption from onboarding through maturity phases.
- Design and manage end-to-end onboarding projects ensuring rapid time-to-value.
- Create, execute, and continuously optimize tailored customer success plans.
- Maintain executive alignment on ROI, demonstrating clear business impact and investment justification.
- Cultivate strategic relationships with key customer stakeholders and decision-makers.
- Collaborate across Sales, Support, Enablement, Product, Finance, and Legal teams for holistic account success.
- Leverage usage analytics to proactively identify expansion opportunities and mitigate renewal risks.
- Own ultimate accountability for customer health, utilization, and renewal success.
- Champion best practices, mentoring team members and driving organization-wide improvements.
Qualifications & Requirements
Datadog seeks proven professionals ready to excel in a fast-paced, customer-centric environment:
- 5+ years B2B SaaS Customer Success or Account Management experience, ideally serving technical audiences.
- Demonstrated success managing complex enterprise account portfolios.
- Expert discovery skills to uncover deep customer needs, priorities, and business challenges.
- Exceptional communication: Translate technical complexity into business value with audience-adapted messaging.
- Thrive in high-velocity settings while committing to personal and team skill development.
- Fluent Japanese (all skills) and business-level+ English proficiency required.
- Travel flexibility for customer meetings, events, and relationship building.
Datadog values growth mindset. If you're passionate about cloud observability and eager to learn Datadog's platform, we encourage your application even if you don't meet every qualification.
Salary & Benefits
Datadog offers competitive compensation for Senior Enterprise Customer Success Managers in Tokyo, typically ranging from ¥14,000,000 to ¥25,000,000 annually based on experience, plus performance incentives. Our comprehensive benefits package includes:
- RSU equity grants and ESPP participation
- Family health insurance coverage
- MEDDIC sales methodology training
- Continuous professional development and career coaching
- Mentorship programs and internal networking opportunities
- Hybrid work with office culture emphasis
- Commuter benefits and fitness reimbursements
- Generous PTO and wellness initiatives
Why Join Datadog?
Datadog (NASDAQ: DDOG) combines explosive growth with profitability, serving thousands of organizations across industries with our unified observability platform. Built by engineers for engineers, we break down silos in cloud-native environments, enabling digital transformation and infrastructure monitoring at scale.
Our Tokyo team thrives in a collaborative, people-first culture emphasizing innovation, diversity, and work excellence. Experience #DatadogLife through hybrid work, professional guilds, and global impact. Follow us on Instagram, LinkedIn, and Datadog Learning Center.
We're committed to equal opportunity employment and accessibility. Review our Candidate Legal Notices.
How to Apply
Ready to drive enterprise success with Datadog's cloud monitoring platform? Submit your application today. Our team reviews submissions promptly. For accessibility accommodations, complete this form. Learn about our privacy practices and AI guidelines.
Apply now and join the pack transforming cloud observability!
Locations
- Tokyo, Japan
Salary
14,700,000 - 27,500,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Success Managementintermediate
- B2B SaaS Salesintermediate
- Enterprise Account Managementintermediate
- Cloud Monitoringintermediate
- Observability Platformsintermediate
- DevOps Practicesintermediate
- Customer Onboardingintermediate
- Stakeholder Relationship Buildingintermediate
- Data Analytics for SaaSintermediate
- Cross-Functional Team Collaborationintermediate
- MEDDIC Sales Methodologyintermediate
- Technical Product Adoptionintermediate
- Executive Communicationintermediate
- Datadog Platform Expertiseintermediate
- Hybrid Work Environmentintermediate
Required Qualifications
- 5+ years of Customer Success or Account Management experience in B2B SaaS, preferably with technical customers (experience)
- Proven track record managing large enterprise account portfolios (experience)
- Expert-level discovery skills to deeply understand customer challenges, goals, and priorities (experience)
- Exceptional communication skills to explain complex concepts simply and adapt messaging to audiences (experience)
- Ability to thrive in fast-paced environments while continuously upskilling self and team (experience)
- Fluency in Japanese (reading, writing, conversation) and business-level English (experience)
- Willingness to travel for customer visits and events as needed (experience)
Responsibilities
- Lead strategic adoption from onboarding to maturity phase collaborating with Sales and Technical Solutions
- Design and project manage comprehensive new customer onboarding processes
- Develop, manage, and optimize customer success plans for enterprise accounts
- Align continuously with executive decision-makers on Datadog investment value and outcomes
- Build strategic relationships with influential stakeholders within customer organizations
- Collaborate with cross-functional teams including Sales, Support, Enablement, Product, Finance, and Legal
- Analyze usage data to identify renewal opportunities and risks proactively
- Serve as ultimate owner of customer health and utilization success
- Lead best practice development and deployment across teams and departments
Benefits
- general: Competitive equity package with RSU and Employee Stock Purchase Plan (ESPP)
- general: Comprehensive health insurance covering family members
- general: Professional development through MEDDIC and Command of Message sales training
- general: Ongoing product training and clear career path progression
- general: Mentorship and buddy programs for internal networking
- general: Inclusive company culture with community guilds and events
- general: Competitive commuter benefits and flexible hybrid work arrangements
- general: Fitness reimbursements and wellness programs
- general: Generous paid time off and work-life balance initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Senior Enterprise Customer Success Manager Careers at Datadog - Tokyo, Japan | Apply Now! @ Datadog.
Related Books and Jobs