Role Overview

Join Datadog's global IT Support team as a Senior Enterprise IT Support Technician based in Sao Paulo, Brazil. This critical role supports our Sao Paulo office and remote users across Brazil and South America, delivering white-glove service to all Datadog employees. As a key member of our proactive IT team, you'll handle everything from urgent on-call support to company-wide projects that enhance employee experience. Datadog, the leading cloud monitoring and security platform, values office culture while embracing hybrid work for optimal work-life harmony.

Work closely with stakeholders across engineering, sales, and product teams to ensure seamless technical operations. You'll manage popular SaaS tools like Google Workspace, Slack, Zoom, Jira, and Jamf while contributing to Datadog's observability-driven culture. This position offers exposure to cutting-edge cloud technologies and the fast-paced environment of a high-growth SaaS leader.

Key Responsibilities at Datadog

• Manage IT ticketing queues, user account provisioning/deprovisioning, and escalate complex issues to engineering teams
• Staff the on-site walk-up support bar providing immediate face-to-face technical assistance to Sao Paulo employees
• Participate in 24/7 on-call rotation delivering urgent support to users across Brazil and South America time zones
• Analyze support trends to identify recurring issues and drive proactive solutions impacting all Datadog employees
• Configure and troubleshoot unified communications systems (Zoom, RingCentral) in conference rooms and collaboration spaces
• Develop and maintain comprehensive IT documentation using Confluence for internal knowledge sharing
• Lead new hire IT orientations covering Datadog's security policies, SaaS tool ecosystem, and best practices
• Maintain accurate hardware and software inventory using Jamf and other asset management tools
• Mentor junior team members and contribute to IT support knowledge base development
• Collaborate with cross-functional teams on IT projects enhancing employee productivity and experience

Qualifications & Requirements

To succeed in this Senior Enterprise IT Support Technician role at Datadog, you'll need:

• Proven IT support experience in corporate environments with ability to perform under high-pressure situations
• Technical proficiency with Google Workspace administration, Slack workspace management, Zoom enterprise features, Jira service desk, Confluence documentation, RingCentral telephony, and Jamf MDM
• Strong customer service orientation with excellent verbal and written communication skills in English and Portuguese
• Project management experience leading medium to large IT initiatives in fast-paced environments
• Analytical mindset for trend identification and proactive problem-solving
• On-call availability and comfort providing urgent technical assistance outside business hours

Datadog welcomes passionate technologists who may not meet every qualification. If you thrive in dynamic startup environments and want to grow with a market leader in cloud observability, we encourage you to apply.

Salary & Benefits

Datadog offers competitive compensation for our Sao Paulo-based Senior Enterprise IT Support Technician role, including:

• Market-competitive base salary
• New hire stock equity (RSUs) and ESPP participation
• Comprehensive global benefits package tailored to Brazil
• Free mental health benefits for employees and dependents age 6+
• Professional development stipend and product training
• Hybrid work flexibility with Sao Paulo office access
• Wellness and commuter benefits
• Generous PTO policy

Total compensation reflects Datadog's commitment to attracting top talent while maintaining profitability as a NASDAQ-listed SaaS leader (DDOG).

Why Join Datadog?

Datadog isn't just a monitoring platform—we're transforming how organizations manage cloud complexity. As a Senior Enterprise IT Support Technician, you'll:

• Work with cutting-edge observability tools used by Fortune 500 companies
• Join a global team supporting 20,000+ employees across 30+ offices
• Access career growth through mentorship programs and internal mobility
• Participate in Community Guilds and Inclusion Talks fostering belonging
• Contribute to pragmatic engineering culture built by engineers, for engineers

Experience #DatadogLife through our Instagram, LinkedIn, and Learning Center. We're proud equal opportunity employers committed to diversity across race, gender, background, and experience.

How to Apply

Ready to support the teams building the world's leading cloud monitoring platform? Click 'Apply Now' to join Datadog's Sao Paulo IT Support team. Include your resume highlighting SaaS administration experience and availability for on-call rotations. We're hiring immediately for this critical role supporting our South America expansion.

Datadog provides equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Join our mission to break down silos and solve cloud complexity.