Senior Executive IT Support Specialist Careers at MongoDB - Palo Alto, California | Apply Now!
MongoDB
Senior Executive IT Support Specialist Careers at MongoDB - Palo Alto, California | Apply Now!
Job Description
Role Overview
Join MongoDB as a Senior Executive IT Support Specialist in Palo Alto, California, and become the technology guardian for our C-level leadership. This cornerstone role within our Global VIP Support function delivers proactive, white-glove technology support to MongoDB's most senior executives and their Executive Assistants (EAs). As the West Coast VIP Support Ambassador, you'll own executive technology needs in the US Pacific time zone while partnering with NYC and Dublin teams for near-24×7 global coverage.
Blend senior-level IT support with AV and collaboration expertise to protect critical executive workflows. You'll develop IT training for EAs, support All Hands events, and drive complex issues to resolution while maintaining executive trust. Perfect for IT professionals passionate about MongoDB's modern developer data platform and enterprise technology leadership.
Key Responsibilities at MongoDB
Take ownership of MongoDB's executive technology ecosystem with these critical responsibilities:
- White-Glove Incident Response: End-to-end ownership of VIP incidents (P0–P3) during West Coast hours, triaging across devices, MongoDB apps, networking, and AV systems.
- Live P0/P1 Support: Join executive meetings for real-time shadow checks, audio/video verification, and rapid workarounds like room swaps or dial-in bridges.
- PagerDuty On-Call: Participate in global VIP rotation, acknowledging alerts and coordinating with NYC/EMEA counterparts per escalation matrix.
- Proactive Device Care: Regular health checks on executive laptops, mobiles, and MongoDB collaboration apps ensuring OS/security updates before travel/events.
- High-Stakes Event Support: Own technical prep for Board meetings, earnings calls, customer keynotes, and All Hands with slide advancement and run-of-show execution.
- AV Room Expertise: Maintain deep knowledge of Zoom Rooms, Teams rooms, DSPs, and control systems partnering with AV Engineering for reliability.
- EA Training Programs: Design/deliver training on collaboration tools, meeting best practices, and MongoDB-powered VIP playbooks.
- Automation Leadership: Identify workflows for automation like MongoDB Atlas monitoring alerts and health check reporting.
- Travel & Remote Support: Prepare executive travel briefs and coordinate AV/network readiness at hotels/venues.
Qualifications & Requirements
To succeed as MongoDB's Senior Executive IT Support Specialist, you need:
- 7+ years in senior IT support with proven executive/VIP experience
- Expertise in AV conferencing systems (Zoom, Teams), device management, and networking
- Demonstrated calm under pressure with excellent judgment and empathy
- Experience with MongoDB, NoSQL databases, or modern data platforms a strong plus
- Scripting/automation skills for IT workflows (Python, PowerShell, MongoDB queries)
- Strong relationship-building with C-level executives and EAs
- Availability for PagerDuty on-call and occasional travel/offsite support
MongoDB values diverse backgrounds - if you have passion for executive support and modern tech stacks including MongoDB Atlas cloud database, we encourage you to apply.
Salary & Benefits
MongoDB offers competitive compensation for this senior role, typically ranging from $140,000 - $185,000 base salary plus equity, bonuses, and comprehensive benefits. Our total rewards package includes:
- Competitive Equity: MongoDB stock options vesting over 4 years
- Wellness Programs: Mental health support, fitness reimbursements
- MongoDB University: Unlimited certification training on Atlas, aggregation pipelines, and more
- Global Family Leave: 20 weeks fully paid parental leave
- 401(k) Matching: Up to 5% of base salary
- Learning Stipend: $2,500 annually for professional development
- Flexible PTO: 20+ days starting day one
- Medical Coverage: Comprehensive health, dental, vision plans
Why Join MongoDB?
MongoDB is the leading modern developer data platform powering 40%+ of Fortune 100 companies. As a Senior Executive IT Support Specialist, you'll work alongside world-class engineers building the future of NoSQL databases while directly supporting the leadership driving our multi-billion dollar growth.
Key advantages:
- Work with cutting-edge MongoDB Atlas cloud infrastructure and developer tools
- Global impact supporting executives across time zones
- Ownership culture with direct C-level access
- Fast-paced environment with massive technical challenges
- Part of MongoDB's mission to simplify data for developers worldwide
Palo Alto location offers proximity to Silicon Valley innovation while enjoying MongoDB's remote-friendly culture.
How to Apply
Ready to protect MongoDB executives with white-glove IT support? Apply now for the Senior Executive IT Support Specialist role in Palo Alto. Submit your resume highlighting executive support experience, AV expertise, and any MongoDB/NoSQL background. Our team reviews applications continuously - top candidates hear back within 48 hours.
Join the data platform revolution at MongoDB. Apply today and elevate executive technology worldwide!
Locations
- Palo Alto, California, United States
Salary
147,000 - 203,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- MongoDB Atlasintermediate
- NoSQL Database Administrationintermediate
- IT Incident Managementintermediate
- AV Conferencing Systemsintermediate
- Zoom Rooms Integrationintermediate
- Microsoft Teams Supportintermediate
- PagerDuty On-Call Rotationintermediate
- Executive Device Managementintermediate
- Collaboration Tools Automationintermediate
- Cloud Infrastructure Monitoringintermediate
- MongoDB Aggregation Pipelinesintermediate
- Document Database Optimizationintermediate
- Real-time Data Troubleshootingintermediate
- Enterprise Security Protocolsintermediate
- DevOps Workflow Automationintermediate
Required Qualifications
- 7+ years senior IT support experience with executive/VIP clients (experience)
- Deep expertise in AV systems, Zoom Rooms, Microsoft Teams, and conferencing technologies (experience)
- Proven track record of white-glove incident response under high-pressure situations (experience)
- Experience with MongoDB or NoSQL databases for operational data management preferred (experience)
- Strong automation skills with scripting for IT workflows and monitoring (experience)
- Excellent relationship management with C-level executives and executive assistants (experience)
Responsibilities
- Provide white-glove incident response and resolution for MongoDB executives (P0-P3)
- Own end-to-end VIP support during West Coast core hours with global handoff coverage
- Perform proactive device health checks on executive laptops, mobiles, and collaboration apps
- Lead technical preparation for Board meetings, earnings calls, and All Hands events
- Design and deliver IT training programs for Executive Assistants on MongoDB collaboration tools
- Participate in PagerDuty on-call rotation for 24x7 global executive support
- Automate repeatable VIP workflows including MongoDB-powered monitoring alerts
- Maintain executive AV rooms and partner with engineering on reliability improvements
- Prepare travel briefs and coordinate remote support for MongoDB leadership worldwide
Benefits
- general: Competitive Equity in MongoDB stock options
- general: Comprehensive Wellness Programs including mental health support
- general: MongoDB University with unlimited access to certification training
- general: Global Family Leave - 20 weeks fully paid parental leave
- general: 401(k) matching up to 5% of base salary
- general: Annual Learning & Development stipend of $2,500
- general: Flexible PTO with 20+ days starting day one
- general: MongoDB All-Hands events and executive networking opportunities
- general: Comprehensive medical, dental, vision coverage
- general: Home office setup allowance up to $1,000
Tags & Categories
Answer 10 quick questions to check your fit for Senior Executive IT Support Specialist Careers at MongoDB - Palo Alto, California | Apply Now! @ MongoDB.
Related Books and Jobs
Senior Executive IT Support Specialist Careers at MongoDB - Palo Alto, California | Apply Now!
MongoDB
Senior Executive IT Support Specialist Careers at MongoDB - Palo Alto, California | Apply Now!
Job Description
Role Overview
Join MongoDB as a Senior Executive IT Support Specialist in Palo Alto, California, and become the technology guardian for our C-level leadership. This cornerstone role within our Global VIP Support function delivers proactive, white-glove technology support to MongoDB's most senior executives and their Executive Assistants (EAs). As the West Coast VIP Support Ambassador, you'll own executive technology needs in the US Pacific time zone while partnering with NYC and Dublin teams for near-24×7 global coverage.
Blend senior-level IT support with AV and collaboration expertise to protect critical executive workflows. You'll develop IT training for EAs, support All Hands events, and drive complex issues to resolution while maintaining executive trust. Perfect for IT professionals passionate about MongoDB's modern developer data platform and enterprise technology leadership.
Key Responsibilities at MongoDB
Take ownership of MongoDB's executive technology ecosystem with these critical responsibilities:
- White-Glove Incident Response: End-to-end ownership of VIP incidents (P0–P3) during West Coast hours, triaging across devices, MongoDB apps, networking, and AV systems.
- Live P0/P1 Support: Join executive meetings for real-time shadow checks, audio/video verification, and rapid workarounds like room swaps or dial-in bridges.
- PagerDuty On-Call: Participate in global VIP rotation, acknowledging alerts and coordinating with NYC/EMEA counterparts per escalation matrix.
- Proactive Device Care: Regular health checks on executive laptops, mobiles, and MongoDB collaboration apps ensuring OS/security updates before travel/events.
- High-Stakes Event Support: Own technical prep for Board meetings, earnings calls, customer keynotes, and All Hands with slide advancement and run-of-show execution.
- AV Room Expertise: Maintain deep knowledge of Zoom Rooms, Teams rooms, DSPs, and control systems partnering with AV Engineering for reliability.
- EA Training Programs: Design/deliver training on collaboration tools, meeting best practices, and MongoDB-powered VIP playbooks.
- Automation Leadership: Identify workflows for automation like MongoDB Atlas monitoring alerts and health check reporting.
- Travel & Remote Support: Prepare executive travel briefs and coordinate AV/network readiness at hotels/venues.
Qualifications & Requirements
To succeed as MongoDB's Senior Executive IT Support Specialist, you need:
- 7+ years in senior IT support with proven executive/VIP experience
- Expertise in AV conferencing systems (Zoom, Teams), device management, and networking
- Demonstrated calm under pressure with excellent judgment and empathy
- Experience with MongoDB, NoSQL databases, or modern data platforms a strong plus
- Scripting/automation skills for IT workflows (Python, PowerShell, MongoDB queries)
- Strong relationship-building with C-level executives and EAs
- Availability for PagerDuty on-call and occasional travel/offsite support
MongoDB values diverse backgrounds - if you have passion for executive support and modern tech stacks including MongoDB Atlas cloud database, we encourage you to apply.
Salary & Benefits
MongoDB offers competitive compensation for this senior role, typically ranging from $140,000 - $185,000 base salary plus equity, bonuses, and comprehensive benefits. Our total rewards package includes:
- Competitive Equity: MongoDB stock options vesting over 4 years
- Wellness Programs: Mental health support, fitness reimbursements
- MongoDB University: Unlimited certification training on Atlas, aggregation pipelines, and more
- Global Family Leave: 20 weeks fully paid parental leave
- 401(k) Matching: Up to 5% of base salary
- Learning Stipend: $2,500 annually for professional development
- Flexible PTO: 20+ days starting day one
- Medical Coverage: Comprehensive health, dental, vision plans
Why Join MongoDB?
MongoDB is the leading modern developer data platform powering 40%+ of Fortune 100 companies. As a Senior Executive IT Support Specialist, you'll work alongside world-class engineers building the future of NoSQL databases while directly supporting the leadership driving our multi-billion dollar growth.
Key advantages:
- Work with cutting-edge MongoDB Atlas cloud infrastructure and developer tools
- Global impact supporting executives across time zones
- Ownership culture with direct C-level access
- Fast-paced environment with massive technical challenges
- Part of MongoDB's mission to simplify data for developers worldwide
Palo Alto location offers proximity to Silicon Valley innovation while enjoying MongoDB's remote-friendly culture.
How to Apply
Ready to protect MongoDB executives with white-glove IT support? Apply now for the Senior Executive IT Support Specialist role in Palo Alto. Submit your resume highlighting executive support experience, AV expertise, and any MongoDB/NoSQL background. Our team reviews applications continuously - top candidates hear back within 48 hours.
Join the data platform revolution at MongoDB. Apply today and elevate executive technology worldwide!
Locations
- Palo Alto, California, United States
Salary
147,000 - 203,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- MongoDB Atlasintermediate
- NoSQL Database Administrationintermediate
- IT Incident Managementintermediate
- AV Conferencing Systemsintermediate
- Zoom Rooms Integrationintermediate
- Microsoft Teams Supportintermediate
- PagerDuty On-Call Rotationintermediate
- Executive Device Managementintermediate
- Collaboration Tools Automationintermediate
- Cloud Infrastructure Monitoringintermediate
- MongoDB Aggregation Pipelinesintermediate
- Document Database Optimizationintermediate
- Real-time Data Troubleshootingintermediate
- Enterprise Security Protocolsintermediate
- DevOps Workflow Automationintermediate
Required Qualifications
- 7+ years senior IT support experience with executive/VIP clients (experience)
- Deep expertise in AV systems, Zoom Rooms, Microsoft Teams, and conferencing technologies (experience)
- Proven track record of white-glove incident response under high-pressure situations (experience)
- Experience with MongoDB or NoSQL databases for operational data management preferred (experience)
- Strong automation skills with scripting for IT workflows and monitoring (experience)
- Excellent relationship management with C-level executives and executive assistants (experience)
Responsibilities
- Provide white-glove incident response and resolution for MongoDB executives (P0-P3)
- Own end-to-end VIP support during West Coast core hours with global handoff coverage
- Perform proactive device health checks on executive laptops, mobiles, and collaboration apps
- Lead technical preparation for Board meetings, earnings calls, and All Hands events
- Design and deliver IT training programs for Executive Assistants on MongoDB collaboration tools
- Participate in PagerDuty on-call rotation for 24x7 global executive support
- Automate repeatable VIP workflows including MongoDB-powered monitoring alerts
- Maintain executive AV rooms and partner with engineering on reliability improvements
- Prepare travel briefs and coordinate remote support for MongoDB leadership worldwide
Benefits
- general: Competitive Equity in MongoDB stock options
- general: Comprehensive Wellness Programs including mental health support
- general: MongoDB University with unlimited access to certification training
- general: Global Family Leave - 20 weeks fully paid parental leave
- general: 401(k) matching up to 5% of base salary
- general: Annual Learning & Development stipend of $2,500
- general: Flexible PTO with 20+ days starting day one
- general: MongoDB All-Hands events and executive networking opportunities
- general: Comprehensive medical, dental, vision coverage
- general: Home office setup allowance up to $1,000
Tags & Categories
Answer 10 quick questions to check your fit for Senior Executive IT Support Specialist Careers at MongoDB - Palo Alto, California | Apply Now! @ MongoDB.
Related Books and Jobs