About Gilead Sciences

Gilead Sciences is a biopharmaceutical leader with over 35 years of innovation, tackling global health challenges like HIV, viral hepatitis, COVID-19, oncology, and inflammatory diseases. Headquartered in the U.S., Gilead operates worldwide, including a key hub in Singapore, delivering life-changing therapies and ensuring access for millions. Our mission drives relentless collaboration and scientific breakthroughs, making us a top employer in biotech.

Role Overview

The Senior IT Support Engineering Specialist role at Gilead Sciences in Singapore offers a premium opportunity to deliver exceptional white-glove IT support to VIPs (VP-level and above), their administrative assistants, and regular users. This full-time position demands technical expertise, customer-first service, and flexibility in a fast-paced biopharmaceutical environment. You'll be the go-to expert for seamless IT experiences, from onboarding to event support, contributing directly to Gilead's bold ambitions in healthcare innovation.

Key Responsibilities

As a Senior IT Support Engineering Specialist, your impact will be immediate and vital:

• Deliver onsite and remote white-glove IT support for Gilead VIPs and admins, ensuring zero disruptions.
• Manage IT project rollouts, new hire onboarding, and VIP experiences with precision.
• Create ServiceNow tickets, document root causes, and escalate to Tier II/III or vendors while exceeding SLAs.
• Provide break-fix support, home network troubleshooting, AV setups, and workstation configurations.
• Handle executive event support, inventory, network testing, and training on new apps/hardware.
• Collaborate with IT teams, support flexible hours including weekends/holidays, and travel as needed.

Technical Support Scope

Key technologies include TruU, NetSkope, MS Intune (BYOD), Apple Business Manager, Office 365, BitLocker, Active Directory, RSA VPN, JAMF, Zoom, MS Teams, Windows 11, Mac/iOS/Android, Dell/Surface hardware, Cisco AnyConnect, Citrix, SCCM, and more.

Qualifications & Requirements

To excel, candidates need:

• At least 5 years of white-glove support for VPs, admins, and C-Level executives in multinational settings, preferably Tier II level.
• Bachelor’s Degree in Computer Science, Information Technology, or related field; certifications highly valued.
• Proven expertise in executive IT support, including applications like ServiceNow, Intune, JAMF, and Office 365 suite.
• Strong communication skills for customer-first interactions, flexibility for varied hours, and ability to create knowledge articles/videos.

Current Gilead employees/contractors apply via Workday internal portal.

Benefits & Perks

Gilead Sciences prioritizes employee well-being with competitive compensation (estimated SGD 90,000–150,000 annually), comprehensive health coverage, and professional development. Enjoy flexible hours, global collaboration opportunities, and a culture of inclusion. Additional perks include leadership training, innovative projects, and work on groundbreaking therapies for HIV, oncology, and inflammatory diseases.

Career Growth

At Gilead, every role is a launchpad. As a People Leader pathway exists, you'll evolve our culture, mentor teams, and drive IT innovations. With exposure to cutting-edge biopharma tech and global projects, advance to senior IT leadership, specializing in executive support or broader infrastructure. Our commitment to development ensures you fulfill aspirations in a company shaping healthier futures.

Why Join Gilead

Joining Gilead means direct impact on world's biggest health challenges. In Singapore, support a dynamic APAC hub while leveraging our global network. Experience a premium workplace where determination meets innovation—fighting HIV with antivirals, advancing oncology treatments, and addressing inflammatory diseases. Be part of a team creating possible, with relentless drive and collaborative spirit.

Role FAQs

What experience is required?

Minimum 5 years supporting executives in multinational firms, with Tier II exposure preferred.

Is travel involved?

Yes, between offices and offsite events as necessary.

What are the working hours?

Flexible, including early mornings, late evenings, rotational weekends/holidays.

How do I apply?

External candidates via Gilead careers site; internals via Workday.

What salary can I expect?

Estimated SGD 90,000–150,000 yearly, based on biopharma sector rates in Singapore.