About Canonical

Canonical is a pioneering technology company at the forefront of the global shift to open source software. As the publisher of Ubuntu, the world's leading Linux operating system, Canonical powers breakthrough initiatives in public cloud, data science, AI, engineering innovation, and IoT. Our customers include the top public cloud providers, silicon manufacturers, and industry leaders across sectors. With over 1200 colleagues in more than 80 countries, Canonical embodies a founder-led, profitable, and rapidly growing organization. We champion a fully remote-first culture, with teams convening in person just two to four times a year in exciting global locations to strategize and execute.

Our commitment to open source excellence drives everything we do. Ubuntu's ubiquity in enterprise environments—from hyperscale clouds to edge computing—positions Canonical as a key enabler of modern technology stacks. Joining Canonical means contributing to mission-critical systems that shape the future of software infrastructure.

Role Overview

Canonical seeks an exceptional Senior Jira Administrator to own the Atlassian Jira Cloud instance company-wide. This role sits within the Commercial Systems team, which orchestrates seamless integrations across business systems like Jira, Salesforce, NetSuite, Greenhouse, and GSuite. Leveraging Python, Go, and open source tools such as Airbyte and Temporal, the team ensures reliable data flows, automates processes, and empowers data-driven decisions.

As Senior Jira Administrator, you will deliver the highest engineering standards, rigorous documentation, and stakeholder collaboration. This home-based role in EMEA time zones offers the flexibility of remote work while tackling challenging assignments that enhance efficiency for Canonical's global engineering and business teams.

Key Responsibilities

Core Administration and Optimization

Take full ownership of Atlassian Jira Cloud management at Canonical. Design, document, and implement streamlined processes and automations tailored to diverse departmental needs, from engineering to operations.

Integrations and Analytics

Architect integrations between Jira and the data warehouse, enabling powerful analytics. Build intuitive dashboards that arm stakeholders with actionable insights for informed, data-driven strategies.

Collaboration and Support

Partner with global teams across engineering, operations, and support. Create scalable learning resources to upskill colleagues. Own critical escalations, resolving them swiftly to minimize disruptions.

Qualifications & Requirements

We seek candidates with an exceptional academic track record from high school and university, demonstrating intellectual rigor and discipline. Proven experience as a Jira administrator is essential, including deep knowledge of the Atlassian ecosystem and common usage patterns for technical and non-technical teams.

Hands-on software development experience in Python is required, alongside professional written and spoken English. You must excel in interpersonal skills, curiosity, flexibility, and accountability. Thrive in remote environments by staying motivated, productive, and organized while collaborating with diverse global stakeholders. International travel twice yearly for up to two-week company events is expected.

Nice-to-have: A strong perspective on process architecture and experience with complex cross-project automations.

Benefits & Perks

Canonical offers competitive, location- and performance-based compensation with annual reviews, plus performance-driven bonuses. Beyond base pay, enjoy a distributed work model with biannual in-person sprints in inspiring locations.

• USD 2,000 annual personal learning and development budget
• Recognition rewards for outstanding contributions
• Generous annual holiday leave
• Comprehensive maternity and paternity leave
• Employee Assistance Program for well-being support
• Priority Pass membership and travel upgrades for long-haul events

Our benefits balance global fairness with local relevance, reflecting Canonical's values of excellence and inclusivity.

Career Growth

At Canonical, career progression is merit-based and rapid for high performers. Annual compensation reviews ensure recognition of impact, with frequent adjustments for graduates and associates. The learning budget fuels skill-building in emerging technologies, while exposure to global projects hones leadership. Advance in commercial systems, open source engineering, or broader tech leadership—Canonical invests in your long-term success.

Why Join Canonical

Work on Ubuntu, the backbone of open source innovation, in a remote-first company that's profitable and expanding. Collaborate with top talent across 80+ countries, contribute to enterprise-grade systems, and enjoy unmatched work-life balance. Canonical's high standards attract the best—join us to push boundaries in cloud, AI, and IoT while growing personally and professionally.

Role FAQs

Is this role fully remote?

Yes, home-based anywhere in EMEA time zones, with two international company meetups per year.

What tech stack will I use?

Primarily Atlassian Jira Cloud, Python for development, plus integrations with tools like Airbyte, Temporal, and Canonical's data warehouse.

What is the team structure?

Part of the Commercial Systems team managing enterprise SaaS integrations for reliable data and automation.

How does Canonical support professional growth?

USD 2,000 learning budget, annual reviews, performance bonuses, and global project exposure.

Is prior open source experience required?

Not explicitly, but enthusiasm for Ubuntu and open source aligns with our culture.