About Choice Hotels

Choice Hotels International, Inc. is a leading hospitality company with a portfolio of world-renowned brands including Comfort Inn, Quality Inn, Radisson, Clarion, Cambria Hotels, and more. Headquartered in North Bethesda, Maryland, Choice Hotels operates over 7,500 hotels across North America, South America, Europe, and Asia-Pacific. As a publicly traded company (NYSE: CHH), we empower franchisees and employees to deliver exceptional guest experiences while driving sustainable growth in the dynamic hotel industry. Our commitment to innovation, franchisee success, and financial excellence makes us a top employer in hospitality careers.

Role Overview

The Senior Manager, Credit and Collections role at Choice Hotels offers a strategic leadership opportunity within our Finance organization. Based at our state-of-the-art Pike & Rose headquarters in North Bethesda, Maryland, this position provides enterprise-wide oversight of credit risk management, collections strategies, and cash flow optimization. Reporting to Finance leadership, you will balance rigorous risk controls with strong franchise relationships across brands like Comfort Inn, Quality Inn, and Radisson. This hybrid role (4 days onsite, 1 day remote) is ideal for seasoned professionals with hospitality or franchising experience seeking to impact financial performance in a high-growth environment. Salary range: $93,000 to $110,000 annually, plus eligibility for the Management Incentive Plan (MIP) bonus.

Key Responsibilities

Collections Strategy & Financial Performance

Analyze accounts receivable data using advanced Excel tools like VLOOKUP, Power Pivot, and Macros to identify opportunities and drive data-informed decisions. Develop strategies to reduce aged receivables, improve Days Sales Outstanding (DSO), and oversee defaults, terminations, and bad debt write-offs. Provide guidance on franchisee outreach while balancing risk and relationships.

Strategic Credit Leadership

Lead credit evaluation, approval, monitoring, and risk management for franchise and corporate accounts. Enhance credit policies to align with business goals and industry best practices, ensuring consistent enforcement across all brands. Proactively identify trends and recommend mitigations to senior leadership.

People Leadership & Cross-Functional Partnership

Build and coach high-performing teams through hiring, training, and performance management. Partner with Legal, Franchise Operations, Billing, and Finance to resolve complex issues, serving as the escalation point for high-impact accounts.

Process Improvement & Reporting

Drive automation, including AI-enabled solutions, to enhance efficiency. Deliver executive-level reports and actionable insights on portfolio health and risks.

Qualifications & Requirements

Candidates must have 8+ years of progressive experience in credit, collections, accounts receivable, or financial operations, including 5+ years in people leadership. A Bachelor’s degree in Finance, Accounting, Business, or a related field is required (or equivalent experience). Preferred backgrounds include franchising, hospitality, or multi-unit environments.

Technical skills are essential: advanced Excel proficiency (VLOOKUPs, Power Pivot, Macros), plus Microsoft Outlook, PowerPoint, and Word. Key competencies include strong analytics, cross-functional influence, negotiation, conflict resolution, and communication. This role requires commitment to our North Bethesda location with a hybrid schedule—no relocation or sponsorship available.

Benefits & Perks

Choice Hotels offers a premium compensation package, including a salary of $93,000-$110,000 plus MIP bonus potential. Enjoy comprehensive benefits like health, dental, vision insurance, 401(k) with company match, paid time off, and tuition reimbursement. As a Choice team member, receive exclusive hotel employee discounts at Comfort Inn, Quality Inn, Radisson, and other brands worldwide—perfect for travel enthusiasts. Our hybrid model supports work-life balance, while wellness programs and team-building events foster a collaborative culture.

Career Growth

At Choice Hotels, career advancement is a priority. This Senior Manager role positions you for executive Finance opportunities, with access to leadership development programs, mentorship, and cross-functional projects. Our scalable teams and innovative initiatives, like AI-driven processes, equip you for future roles in hospitality finance. Many leaders started in similar positions and grew into VP-level roles, supported by clear succession planning.

Why Join Choice Hotels

Choice Hotels stands out in the hospitality industry for its franchise-focused model, financial stability, and innovative culture. Work at the heart of brands like Comfort Inn, Quality Inn, and Radisson, contributing to guest satisfaction and business growth. Our North Bethesda headquarters offers a vibrant, modern workspace at Pike & Rose, with easy access to dining, shopping, and transit. Join a company recognized as a great place to work by Forbes and Great Place to Work Institute, where your expertise in credit and collections will drive real impact.

Role FAQs

What is the work schedule?

Hybrid: four days onsite at North Bethesda headquarters, one day remote per week.

Is relocation assistance provided?

No, this position is not eligible for relocation or sponsorship.

What salary and bonuses can I expect?

$93,000-$110,000 base, plus annual MIP bonus based on performance.

Do I need hospitality experience?

Preferred but not required; franchising or multi-unit experience is a plus.

What tools will I use?

Advanced Excel, Microsoft Office suite, and opportunities to implement AI solutions.

Ready to elevate your career? Apply now for the Senior Manager, Credit and Collections role at Choice Hotels and shape the future of hospitality finance.