About Cardinal Health

Cardinal Health, a global leader in healthcare services, empowers pharmacies, hospitals, and healthcare providers with innovative solutions that improve patient outcomes and streamline operations. With a presence across the United States, Cardinal Health manages pharmaceutical distribution, supply chain logistics, and customer service excellence. Our LaVergne, TN facility (TN-LaVergne-3PL LV3) serves as a critical hub for third-party logistics, ensuring timely delivery of essential medical products. Joining Cardinal Health means contributing to a mission-driven organization committed to making healthcare safer and more efficient.

Role Overview

The Senior Representative, Customer Service Operations at Cardinal Health in LaVergne, TN, plays a pivotal role in delivering exceptional support to Trade accounts and field sales teams. This hybrid/flex position combines remote flexibility with essential on-site presence for training, client engagements, and team-building. You'll manage customer orders, resolve complex issues, and drive operational improvements in a fast-paced healthcare environment. With an anticipated hourly range of $18.70 to $26.80, this role offers competitive compensation and growth opportunities in the healthcare sector.

Key Responsibilities

In this customer-facing role, you'll ensure service levels exceed expectations while supporting Cardinal Health's pharmaceutical distribution network.

• Deliver outstanding customer service, managing account activities like order fulfillment, backorders, substitutes, and product change requests.
• Provide outsourced services including invoicing, reimbursement, and problem resolution by liaising with customers and internal teams.
• Collect and review feedback, complaints, recalls, and returns, collaborating with Quality and Regulatory teams.
• Analyze customer trends to propose creative solutions that enhance business efficiency and uncover new opportunities.
• Support process improvements in inventory management, cost control, and profitability.
• Build relationships with stakeholders across Supply Chain, Finance, Operations, Marketing, and Commercial teams.
• Troubleshoot orders, reporting, pricing discrepancies, and post-sales issues, redirecting to appropriate resources.

Qualifications & Requirements

Cardinal Health seeks proactive professionals ready to apply advanced skills in a dynamic setting.

• 1-3 years of experience in customer service, account management, or healthcare operations preferred.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams for efficient communication and task management.
• High School Diploma, GED, or technical certification in a related field; equivalent experience considered.
• Must reside within a 1-hour radius of LaVergne, TN, to support hybrid model with on-site requirements.
• Demonstrated ability to resolve complex problems independently, apply in-depth knowledge, and provide guidance to team members.

This role requires strong communication, analytical thinking, and a collaborative mindset to thrive within established procedures while innovating as needed.

Benefits & Perks

Cardinal Health invests in your well-being with comprehensive benefits designed for work-life balance and financial security.

• Medical, dental, and vision coverage to protect your health.
• Paid time off plan and paid parental leave for personal time.
• 401k savings plan and Health Savings Account (HSA) for retirement and healthcare savings.
• Flexible spending accounts (FSAs), short- and long-term disability coverage.
• Access to wages before payday via myFlexPay, healthy lifestyle programs, and work-life resources.

Bonus ineligible, but the robust package supports long-term stability in LaVergne, TN.

Career Growth

At Cardinal Health, this Senior Representative role is a launchpad for advancement in healthcare customer service and operations. Gain expertise in pharmaceutical supply chain, regulatory compliance, and stakeholder management. With opportunities to mentor juniors, lead process improvements, and collaborate cross-functionally, you'll build skills for promotions into supervisory or specialized roles. Cardinal Health's commitment to employee development includes training programs and career pathing in a growing industry.

Why Join Us

Work for a Fortune 500 company making a tangible impact on healthcare delivery. In LaVergne, TN, enjoy a supportive hybrid environment, proximity to Nashville's vibrant scene, and a team dedicated to excellence. Cardinal Health values innovation, customer focus, and professional growth, offering stability amid healthcare evolution. The application window closes March 22, 2026—apply now to secure your future.

Role FAQs

Is this a remote position?

This adheres to a hybrid/flex model with required on-site attendance for training, client engagements, and team-building.

What salary can I expect?

Anticipated hourly range: $18.70 - $26.80, determined by experience and location factors.

What experience is needed?

1-3 years preferred, plus Microsoft Office proficiency and local residency within 1 hour of LaVergne, TN.

Does Cardinal Health offer benefits immediately?

Yes, a wide array including medical, 401k, PTO, and more from day one.

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