About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting people, data, and technology to improve health outcomes. With operations spanning pharmaceuticals, medical products, and supply chain solutions, Cardinal Health serves hospitals, pharmacies, and healthcare providers nationwide. Headquartered in Dublin, Ohio, the company employs over 48,000 associates and generates billions in annual revenue. At Cardinal Health, innovation drives efficiency in the healthcare supply chain, ensuring critical products reach those who need them most. Our LaVergne, TN facility, a key 3PL hub, supports distribution excellence in the Southeast region.

Role Overview

The Senior Representative, Customer Service at Cardinal Health in LaVergne, TN, plays a pivotal role in delivering exceptional support to healthcare customers. This hybrid position requires on-site presence 2 days per week, blending office collaboration with flexible remote work. Reporting to Customer Service Operations leadership, you'll manage accounts, resolve complex issues, and provide sales support to field teams. With an anticipated hourly range of $18.70 to $26.80, this role offers competitive compensation influenced by experience, location, and internal equity. Ideal for professionals with 1-3 years in customer service, it's a gateway to career advancement in healthcare logistics.

Key Responsibilities

• Deliver outstanding customer service while driving operational improvements to exceed service levels.
• Oversee customer account activities, from order fulfillment and backorder management to product change requests and new business submissions.
• Act as a liaison for outsourced services like invoicing and reimbursement, resolving problems through research and collaboration.
• Gather and analyze customer feedback, complaints, recalls, and returns in partnership with Quality and Regulatory teams.
• Spot trends and challenges to propose solutions enhancing business efficiency, profitability, and new opportunities.
• Champion process improvements in inventory, supplier management, cost control, and customer satisfaction.
• Foster relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders.
• Communicate directly with customers to address needs, troubleshoot issues, and manage cases on backorders, pricing, and complaints.

Qualifications & Requirements

To succeed as a Senior Representative, Customer Service, candidates should have 1-3 years of relevant experience, though equivalent background is valued. A High School Diploma, GED, or technical certification is preferred. You must reside within a 1-hour radius of LaVergne, TN, to accommodate the hybrid schedule. At this level, expect to apply in-depth job knowledge, resolve complex problems independently, modify processes as needed, and guide junior team members. Strong communication, analytical skills, and familiarity with healthcare supply chain operations are essential. Cardinal Health encourages applications from back-to-work candidates, people with disabilities, those without college degrees, and Veterans.

Benefits & Perks

Cardinal Health invests in associate well-being with comprehensive benefits. Enjoy medical, dental, and vision coverage; paid time off; and a 401k savings plan. Additional perks include Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), short- and long-term disability, Work-Life resources, paid parental leave, healthy lifestyle programs, and access to wages before payday via myFlexPay. These offerings support your health, financial security, and work-life balance from day one.

Career Growth

This role positions you for advancement within Cardinal Health's expansive network. Gain expertise in healthcare customer service, supply chain, and sales support, opening doors to supervisory, managerial, or specialized positions. Cardinal Health provides training, mentorship, and internal mobility opportunities. Many associates progress to roles in operations, quality assurance, or commercial sales, leveraging the company's growth in nuclear pharmacy, specialty solutions, and global logistics.

Why Join Us

Join Cardinal Health in LaVergne, TN, for impactful work in a Fortune 500 company transforming healthcare. Benefit from a collaborative culture, hybrid flexibility, and a location near Nashville's vibrant scene. Contribute to mission-critical services ensuring patient care continuity. With an inclusive environment valuing diversity, your career thrives here. The application window closes April 3, 2026—apply now to secure your future.

Role FAQs

Q: Is this a full-time position? Yes, full-time hybrid role with 2 on-site days per week.

Q: What is the salary range? Anticipated $18.70-$26.80 per hour, based on experience and location.

Q: Are there relocation benefits? No, candidates must live within 1 hour of LaVergne, TN.

Q: What experience is required? 1-3 years preferred; High School Diploma or equivalent.

Q: Does Cardinal Health offer bonuses? This role is not bonus eligible.

Q: How does Cardinal Health support inclusivity? We encourage applications from diverse backgrounds, including Veterans and those without degrees.