Senior Representative, Customer Service at Cardinal Health in LaVergne, TN

About Cardinal Health

Cardinal Health, a global leader in healthcare services, empowers pharmacies, hospitals, and healthcare providers with essential products and solutions. With a robust supply chain network across the United States, Cardinal Health ensures timely delivery of pharmaceuticals and medical supplies. Our LaVergne, TN facility (TN-LaVergne-3PL LV3) serves as a critical hub for third-party logistics and customer service operations. Joining Cardinal Health means contributing to a mission that touches millions of lives daily, while advancing your career in a dynamic healthcare environment.

Role Overview

The Senior Representative, Customer Service Operations plays a pivotal role in elevating customer satisfaction at Cardinal Health. Based in LaVergne, TN, this hybrid/flex position involves managing trade accounts, supporting field sales teams, and ensuring seamless order fulfillment for pharmaceutical products. You'll deliver exemplary service through contract administration, problem resolution, and proactive account management. This role demands a blend of technical expertise, customer focus, and innovative thinking to exceed service levels and drive operational efficiency.

Key Features of the Role

• Hybrid work model with required on-site presence for training and team activities
• Anticipated hourly range: $18.70 - $26.80 (estimated annual equivalent with buffer)
• Supports healthcare supply chain in a fast-paced 3PL environment

Key Responsibilities

As a Senior Representative, you'll handle a diverse set of tasks to maintain Cardinal Health's reputation for reliability and responsiveness.

• Deliver outstanding customer service while driving improvements in operational execution to surpass service level agreements.
• Oversee customer account activities, including pharmaceutical order fulfillment, backorders, substitutes, product change requests, and issue resolution.
• Act as a liaison for outsourced services like invoicing and reimbursement, expertly resolving problems through research and collaboration.
• Gather and analyze customer feedback, complaints, recalls, and returns in partnership with Quality and Regulatory teams.
• Apply creative thinking to spot trends, challenges, and opportunities, proposing alternatives that boost business efficiency and uncover new customer potential.
• Champion process improvements in inventory optimization, cost control, profitability, and overall customer service.
• Foster strong relationships with stakeholders across Supply Chain, Finance, Operations, Marketing, and Commercial teams.
• Communicate effectively with customers and internal partners to address needs, troubleshoot issues, and manage orders, reporting, and pricing discrepancies.

Qualifications & Requirements

Cardinal Health seeks candidates who bring relevant experience and a commitment to excellence.

• 1-3 years of customer service or related experience preferred.
• Strong proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams for efficient task management and communication.
• High School Diploma, GED, or technical certification in a related field; equivalent experience considered.
• Must reside within a 1-hour radius of LaVergne, TN to support hybrid model requirements.

At this senior level, you'll apply in-depth job knowledge, resolve complex issues independently, modify processes as needed, and provide guidance to junior team members—all while working within established procedures.

Benefits & Perks

Cardinal Health invests in your well-being with a comprehensive benefits package designed for work-life balance and financial security.

• Medical, dental, and vision coverage to protect your health.
• Paid time off plan for rest and rejuvenation.
• Health savings account (HSA) and flexible spending accounts (FSAs).
• 401k savings plan for long-term retirement growth.
• myFlexPay for early wage access before payday.
• Short- and long-term disability coverage.
• Work-life resources, paid parental leave, and healthy lifestyle programs.

Career Growth

This role offers a clear path for advancement within Cardinal Health's expansive organization. Gain expertise in healthcare supply chain, customer operations, and cross-functional collaboration. High performers often progress to supervisory positions, account management roles, or specialized functions in quality and regulatory affairs. Cardinal Health provides ongoing training, mentorship, and opportunities to innovate in a trillion-dollar industry.

Why Join Us

Work for a Fortune 500 company that's reshaping healthcare logistics. In LaVergne, TN, you'll join a collaborative team in a state-of-the-art facility, contributing to real-world impact. Enjoy competitive pay, hybrid flexibility, and benefits that prioritize your success. With an application window closing April 3, 2026, now is the time to apply and elevate your career with Cardinal Health.

Role FAQs

Is this a full-time position?

Yes, this is a full-time role with a hybrid/flex work model.

What is the location requirement?

You must live within a 1-hour radius of LaVergne, TN, with on-site attendance for training and engagements.

Is prior experience required?

1-3 years preferred, but equivalent experience is considered alongside education.

Are there bonus opportunities?

This role is not bonus eligible, but offers robust benefits and growth potential.

How does Cardinal Health support professional development?

Through training, cross-departmental collaboration, and guidance opportunities for team members.