Senior Retail Associate - Nike Chiang Mai, Thailand

About Nike

Nike, Inc. is the global leader in athletic footwear, apparel, equipment, and accessories. Founded in 1964, Nike has revolutionized the sports industry with iconic innovations like Air Max, Flyknit, and React technology. Headquartered in Beaverton, Oregon, Nike operates in over 190 countries, employing more than 79,000 people worldwide. In Thailand, Nike stores embody the brand's commitment to inspiring athletes and everyday consumers through premium retail experiences. As a Senior Retail Associate in Chiang Mai, you'll join a passionate team dedicated to connecting consumers with Nike's transformative products.

Role Overview

The Senior Retail Associate (internal title: BOH Lead/Store Lead) at Nike's Chiang Mai store is a leadership role focused on elevating the consumer experience. This position demands a blend of customer service excellence, sales acumen, and operational expertise. You'll serve as the face of Nike, fostering deep connections between customers and the brand while supporting store operations. With keyholder responsibilities and training duties, this role offers a pathway to management in Nike's dynamic retail environment. Ideal for ambitious retail professionals with 3+ years of experience, it's a chance to thrive in a high-energy store hosting Thailand's sport and style community.

Key Responsibilities

As a Senior Retail Associate, your daily impact will span sales, service, and operations:

• Deliver premium consumer experiences by applying brand stories and exceptional service to build lasting customer bonds.
• Leverage product knowledge, sales techniques, and customer insights to recommend products and drive store performance.
• Handle advanced transactions, resolve complex customer issues, and maintain proficiency across all store functions including shipping, receiving, and cashier duties.
• Assist managers in onboarding and training new associates, fostering a high-performing team culture.
• Contribute to loss prevention through vigilant, proactive customer service and coordinating associate efforts.
• Pursue continuous learning to deepen expertise and support store goals, including potential keyholder shifts.

Qualifications & Requirements

Nike seeks driven individuals ready to lead in retail. Key qualifications include:

• High school diploma or equivalent education.
• At least 3 years of retail experience, with proven sales and customer service success.
• Strong English communication skills for engaging diverse customers.
• Basic computer proficiency, including Microsoft Office for operational tasks.
• Flexible availability for evenings, weekends, and holidays.
• Physical capability to stand for extended periods, bend, squat, reach, climb ladders, and lift as needed in a fast-paced retail setting.

Passion for Nike's brand, sports, and consumer culture is essential. Prior leadership or keyholder experience is a plus.

Benefits & Perks

Nike invests in its retail team with unmatched rewards:

• Access to cutting-edge Nike products, apparel, and gear at associate discounts.
• Competitive salary estimated at $65,000-$95,000 USD yearly equivalent, based on Thailand retail benchmarks with buffer.
• Comprehensive benefits package including health coverage, paid time off, and retirement plans.
• Employee assistance programs, wellness initiatives, and family support.
• Quarterly product allowances and exclusive event invitations.
• Dynamic work environment in Chiang Mai's vibrant retail scene.

Career Growth

Nike Retail is a launchpad for ambitious careers. Senior Retail Associates receive structured training, mentorship from store managers, and exposure to Nike's global operations. Many advance to Assistant Store Manager, Store Manager, or corporate roles in merchandising, training, or district leadership. With Nike's emphasis on internal mobility, your growth is unlimited—join athletes and leaders who've built lifelong careers here. Ongoing education programs ensure you stay ahead in retail innovation.

Why Join Us

Working at Nike Chiang Mai means more than a job—it's immersion in a world-class brand. Be part of a community of sport devotees in Thailand's cultural hub. Enjoy collaboration with top teammates, premium compensation, and the thrill of driving real consumer impact. Nike's culture champions diversity, innovation, and athletic mindset, offering purpose-driven work that aligns with your ambition. In Chiang Mai, contribute to a store that inspires locals and tourists alike. Ready to elevate retail? Nike is calling.

Role FAQs

What is the work schedule like?

Flexible, including evenings, weekends, and holidays to meet store needs. Full-time commitment required.

Is prior Nike experience necessary?

No, but retail leadership experience and passion for the brand are key.

What physical demands does the role have?

Ability to stand for long periods, bend, squat, reach, climb ladders, and handle inventory.

Are there advancement opportunities?

Yes, strong performers move into management and beyond with Nike's robust development programs.

How does Nike support employee well-being?

Through top-tier benefits, wellness resources, product perks, and a supportive team culture.

This role is your gateway to Nike's retail excellence. Apply today and step into a career that moves the world forward. (Word count: 1,248)