Senior Win/Loss & Customer Insights Analyst Careers at MongoDB - Dublin

Role Overview

Join MongoDB's Win/Loss & Customer Insights team as a Senior Win/Loss & Customer Insights Analyst in Dublin, Ireland. This strategic role owns the Voice of the Customer (VoC) for our intelligence function, uncovering why buyers choose MongoDB's modern developer data platform over competitors. You'll dive deep into buyer behavior, sales dynamics, and competitive landscapes to drive win rates higher and inform product roadmaps with real customer truth.

MongoDB powers innovation through its flexible NoSQL database solutions, and your insights will ensure our positioning resonates with enterprise buyers. Based in Dublin for our hybrid model, you'll work closely with Sales, Product Marketing (PMM), and leadership to synthesize qualitative feedback into actionable intelligence. If you thrive in ambiguity, excel at interviewing, and have commercial judgment honed from enterprise sales experience, this is your opportunity to shape MongoDB's GTM strategy.

The team produces our Win/Loss repository, quarterly customer insights reports, and battlecard contributions—ensuring every decision is grounded in customer reality. Comfortable surfacing uncomfortable truths? You'll be credible with stakeholders and motivated to boost deal quality in complex ACV $50k+ cycles.

Key Responsibilities at MongoDB

• Conduct structured win/loss interviews with buyers, prospects, and salespeople to capture the full deal story beyond CRM data.
• Perform qualitative analysis & thematic coding to systematically extract themes, separating customer signals from internal bias.
• Identify competitor claims, objections, and buying criteria from direct customer feedback for objection playbooks and competitive observatories.
• Synthesize insights by role, segment, and context into concise summaries and quarterly reports leadership can action immediately.
• Partner with PMM, GTM, and Product to ensure customer feedback shapes roadmaps, positioning, and field strategies.
• Provide customer-backed evidence for battlecards and competitive narratives supporting the Strategic Core team.
• Analyze enterprise sales dynamics to improve win rates and deal quality using MongoDB's developer data platform context.
• Maintain the company's Win/Loss repository as the single source of customer truth.
• Deliver strategic recommendations that enhance MongoDB's NoSQL competitive edge in modern software engineering stacks.

Qualifications & Requirements

To succeed as a Senior Analyst at MongoDB, you need proven expertise in buyer behavior and deal analysis:

• 3-5+ years working closely with Revenue/Sales/Product teams, understanding enterprise sales cycles and buying committees.
• Interviewing mastery: High-empathy skills to uncover real decision drivers from senior buyers/sellers.
• Synthesis expertise: Turn hours of messy qualitative data into clear, repeatable themes and executive summaries.
• Stakeholder confidence: Deliver insights—including product gaps or sales execution issues—to leadership directly.
• Prior experience in Win/Loss Analysis, Deal Desk, or Qualitative Research yielding strategic guidance.
• Preferred: Background in PMM, Sales Enablement, or Consulting; familiarity with tools like Dovetail/Gong/Chorus; experience in B2B SaaS GTM.

Enterprise fluency in multi-stakeholder deals (ACV $50k+) and methodological rigor (Grounded Theory, Thematic Analysis) are highly valued.

Salary & Benefits

MongoDB offers competitive compensation for this Senior Win/Loss Analyst role in Dublin, aligned with Ireland market rates and your experience level. Total rewards include base salary, equity, and comprehensive perks:

• Competitive Equity with stock options in a high-growth public company.
• MongoDB University for skill-building in NoSQL, cloud databases, and data platforms.
• Global Family Leave policy supporting work-life balance.
• Wellness Programs with mental health resources and fitness reimbursements.
• Hybrid Dublin office with flexible hours and modern amenities.
• Generous health insurance, unlimited PTO, and learning stipends.
• Employee referral bonuses and paid volunteer time.
• Free snacks, team events, and career growth opportunities.

Why Join MongoDB?

MongoDB is the leading modern developer data platform, built for change and empowering innovation at speed. As a Senior Customer Insights Analyst, you'll impact how millions use our NoSQL solutions—from startups to Fortune 100s. Our Dublin team thrives in a collaborative, high-impact culture where your insights directly influence product roadmaps and sales wins.

Work with top talent on cutting-edge tech, enjoy hybrid flexibility, and grow through MongoDB University certifications in Atlas, aggregation pipelines, and more. We're not just a database company; we're shaping the future of software engineering with flexible schemas, scalable clusters, and developer-friendly tools. Join us to turn customer voices into MongoDB's competitive advantage.

With a mature GTM motion and global reach, this role offers visibility to leadership and real influence on win rates. Dublin's vibrant tech scene plus our perks make it the perfect launchpad for your career in customer intelligence.

How to Apply

Ready to drive MongoDB's success through customer insights? Apply now for the Senior Win/Loss & Customer Insights Analyst position in Dublin. Submit your resume highlighting win/loss experience, qualitative synthesis examples, and enterprise sales exposure. We're hiring for hybrid roles—Dublin-based candidates prioritized.

Stand out by including a brief note on a challenging insight you've delivered to leadership. MongoDB is an equal opportunity employer committed to diversity. Let's build the future of data together!