About PepsiCo

PepsiCo is one of the world's largest food and beverage companies, with iconic brands like Pepsi, Gatorade, Sabritas, Gamesa, Quaker, and Sonrics consumed over a billion times daily across more than 200 countries. In Mexico, these brands have been staples in homes for over 116 years. PepsiCo fosters a culture of curiosity, innovation, and inclusivity, where every employee—from leadership to front lines—can dare for better and make a positive global impact. As an equal opportunity employer, PepsiCo values diversity and welcomes all backgrounds to drive change and excellence.

Role Overview

The Service and Scheduling Analyst position in Miguel Hidalgo, Mexico City, is a pivotal role within PepsiCo's Sales Operations Support team. This full-time opportunity supports coordination between local sales teams in the United States and operational systems. You'll manage service requests, maintain accurate field representative schedules, and ensure timely service commitments. Ideal for detail-oriented professionals who thrive in fast-paced environments, working across time zones with data, teams, and processes to deliver precision and high-quality service.

Key Responsibilities

In this high-impact role, you'll drive operational efficiency through hands-on tasks:

• Manage and resolve incoming service requests, ensuring accurate execution and timely responses.
• Coordinate the creation, updates, and cancellations of work schedules for field teams.
• Monitor request queues, identify potential delays or risks, and escalate issues proactively.
• Review and validate supporting documentation to meet operational and scheduling standards.
• Prepare and deliver recurring reports on service performance, pending requests, and compliance indicators.
• Partner with regional stakeholders to clarify needs, align expectations, and implement service changes effectively.
• Support documentation, standardization, and continuous improvement of operational processes.
• Participate in cross-functional initiatives to enhance visibility, efficiency, and service quality.

Qualifications & Requirements

PepsiCo seeks proactive candidates with the following:

Required Qualifications

• Bachelor’s degree.
• Advanced English skills (written and conversational) for supporting U.S.-based teams.
• Strong organizational skills to juggle multiple priorities with keen attention to detail.
• Advanced Excel proficiency, including formulas, pivot tables, and data validation.
• Clear, professional communication and a service-oriented mindset.
• Proven ability to collaborate across teams and regions with ownership and urgency.

Preferred Qualifications

• Experience in service operations, support, or administrative roles via internships or projects.
• Exposure to workflow automation tools like PowerApps.
• Knowledge of service commitments, performance metrics, and operational follow-up.
• Skill in analyzing structured data against business requirements.
• Comfort in dynamic settings with shifting priorities.

Even if you don't meet every requirement, PepsiCo encourages applications from passionate candidates ready to grow.

Benefits & Perks

PepsiCo invests in your well-being and success with comprehensive offerings:

• Opportunities to learn daily through diverse programs, internal platforms, and specialized training.
• Development tailored to leadership skills and role needs, with internal/external providers.
• Recognition programs celebrating seniority, behavior, leadership, and life milestones.
• Financial wellness programs supporting goals across life stages.
• Flexible work arrangements to balance professional and personal life.
• Family-focused perks like Wellness Line access, discounts, child scholarships, and life event aid plans.

Career Growth

At PepsiCo, career progression is a priority. This Analyst role serves as a launchpad into sales operations, supply chain, or leadership tracks. Gain exposure to global teams, advanced tools, and process improvements while building skills in data analytics, stakeholder management, and automation. PepsiCo's robust learning ecosystem—digital platforms, mentorship, and targeted training—equips you for advancement in a company that values internal mobility and bold thinkers.

Why Join Us

Joining PepsiCo's Mexico City team means contributing to beloved brands while enjoying a supportive, inclusive culture. Work on meaningful projects impacting sales efficiency across borders, in a dynamic environment that rewards initiative and precision. With unbeatable benefits, flexibility, and growth opportunities, this role offers stability and excitement in the food and beverage sector. Dare for better with PepsiCo—apply now and shape the future of service operations.

Role FAQs

Q: Is advanced English mandatory? Yes, due to collaboration with U.S. teams across time zones.

Q: What tools will I use? Primarily advanced Excel; PowerApps experience is a plus.

Q: Is this a remote role? Based in Miguel Hidalgo, Mexico City, with flexibility options.

Q: What's the estimated salary range? Approximately 65,000 - 95,000 MXN yearly, based on market rates.

Q: Does PepsiCo support professional development? Absolutely, with extensive programs, training, and recognition initiatives.

Q: How does PepsiCo promote diversity? As an equal opportunity employer, we value all backgrounds and do not discriminate.