Service Engineering – Service Documentation (Author)
Siemens
Service Engineering – Service Documentation (Author)
Job Description
Your tasks and responsibilities:
You develop and maintain service documentation, including update documents and service concepts to enable our operational service teams
You manage documentation within the content management system (CMS), ensuring structured content, up-to-date-ness and accessibility
You collect review feedback from various stakeholders (internal teams, regional partners), coordinate communication and harmonize existing documents across the existing product portfolio
You will take over responsibility in generating and maintaining update projects (within SAP)
You will support the Service Engineering Product Managers in various activities relating to the serviceability engineering (e.g. Installed base evaluations)
Your qualifications and experience:
You have solid experience in technical writing, ideally in service documentation for IT or healthcare environments
Ideally, you have experience in using a Content-Management System for documentation, ideally with the tool COSIMA.
You are familiar with IT service processes and frameworks (e.g. ITIL, service-delivery, incident/problem management)
Preferably you bring some background or experience in healthcare workflow or software engineering
Your attributes and skills:
Excellent communication skills in English — spoken and written — to collaborate with global teams and stakeholders.
You are characterized by self-motivation and high performance standards. That's why you like to take the initiative and advance topics confidently and independently
Strong stakeholder management skills: ability to gather feedback, coordinate with different parties, and integrate revisions effectively.
With your strong customer focus, you do not compromise on quality, while at the same time not missing any opportunities due to your willingness to change
Cooperative, team-oriented mindset — comfortable working in distributed/international teams.
Locations
- Bangalore, Karnataka, India
Salary
Estimated Salary Rangemedium confidence
85,000 - 150,000 INR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical writingintermediate
- Service documentation developmentintermediate
- Content Management System (CMS) usage (ideally COSIMA)intermediate
- IT service processes (ITIL, service-delivery, incident/problem management)intermediate
- Stakeholder managementintermediate
- Feedback collection and coordinationintermediate
- SAP update projectsintermediate
- Healthcare workflow or software engineering (preferred)intermediate
- Excellent communication skills (English)intermediate
- Self-motivationintermediate
- High performance standardsintermediate
- Strong customer focusintermediate
- Team-oriented mindsetintermediate
Required Qualifications
- Solid experience in technical writing, ideally in service documentation for IT or healthcare (experience)
- Experience in Content-Management System (ideally COSIMA) (experience)
- Familiarity with IT service processes (ITIL etc.) (experience)
- Background in healthcare workflow or software engineering (preferred) (experience)
Responsibilities
- Develop and maintain service documentation (update documents, service concepts)
- Manage documentation in CMS (structured content, up-to-date, accessible)
- Collect review feedback from stakeholders, coordinate communication, harmonize documents
- Generate and maintain update projects in SAP
- Support Service Engineering Product Managers (e.g. Installed base evaluations)
Answer 10 quick questions to check your fit for Service Engineering – Service Documentation (Author) @ Siemens.
10 Questions
~2 Minutes
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Service Engineering – Service Documentation (Author)
Siemens
Service Engineering – Service Documentation (Author)
Job Description
Your tasks and responsibilities:
You develop and maintain service documentation, including update documents and service concepts to enable our operational service teams
You manage documentation within the content management system (CMS), ensuring structured content, up-to-date-ness and accessibility
You collect review feedback from various stakeholders (internal teams, regional partners), coordinate communication and harmonize existing documents across the existing product portfolio
You will take over responsibility in generating and maintaining update projects (within SAP)
You will support the Service Engineering Product Managers in various activities relating to the serviceability engineering (e.g. Installed base evaluations)
Your qualifications and experience:
You have solid experience in technical writing, ideally in service documentation for IT or healthcare environments
Ideally, you have experience in using a Content-Management System for documentation, ideally with the tool COSIMA.
You are familiar with IT service processes and frameworks (e.g. ITIL, service-delivery, incident/problem management)
Preferably you bring some background or experience in healthcare workflow or software engineering
Your attributes and skills:
Excellent communication skills in English — spoken and written — to collaborate with global teams and stakeholders.
You are characterized by self-motivation and high performance standards. That's why you like to take the initiative and advance topics confidently and independently
Strong stakeholder management skills: ability to gather feedback, coordinate with different parties, and integrate revisions effectively.
With your strong customer focus, you do not compromise on quality, while at the same time not missing any opportunities due to your willingness to change
Cooperative, team-oriented mindset — comfortable working in distributed/international teams.
Locations
- Bangalore, Karnataka, India
Salary
Estimated Salary Rangemedium confidence
85,000 - 150,000 INR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical writingintermediate
- Service documentation developmentintermediate
- Content Management System (CMS) usage (ideally COSIMA)intermediate
- IT service processes (ITIL, service-delivery, incident/problem management)intermediate
- Stakeholder managementintermediate
- Feedback collection and coordinationintermediate
- SAP update projectsintermediate
- Healthcare workflow or software engineering (preferred)intermediate
- Excellent communication skills (English)intermediate
- Self-motivationintermediate
- High performance standardsintermediate
- Strong customer focusintermediate
- Team-oriented mindsetintermediate
Required Qualifications
- Solid experience in technical writing, ideally in service documentation for IT or healthcare (experience)
- Experience in Content-Management System (ideally COSIMA) (experience)
- Familiarity with IT service processes (ITIL etc.) (experience)
- Background in healthcare workflow or software engineering (preferred) (experience)
Responsibilities
- Develop and maintain service documentation (update documents, service concepts)
- Manage documentation in CMS (structured content, up-to-date, accessible)
- Collect review feedback from stakeholders, coordinate communication, harmonize documents
- Generate and maintain update projects in SAP
- Support Service Engineering Product Managers (e.g. Installed base evaluations)
Answer 10 quick questions to check your fit for Service Engineering – Service Documentation (Author) @ Siemens.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs