About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Gatorade, Lay's, Quaker, and Tropicana. Operating in over 200 countries, PepsiCo employs hundreds of thousands of passionate professionals dedicated to delivering innovative products that bring joy to consumers. At PepsiCo, sustainability is at the heart of our mission—through initiatives like PepsiCo Positive (pep+), we aim to become a net-zero emissions company by 2040 while fostering positive impacts on people and the planet. Joining PepsiCo means becoming part of a dynamic, global organization that values innovation, collaboration, and employee growth. Our Winston Salem, North Carolina location supports critical service operations, ensuring seamless customer experiences in the foodservice industry.

Role Overview

The Service Invoicing Sr. Coordinator position at PepsiCo in Winston Salem, NC, is pivotal in driving efficient service operations. This full-time role focuses on managing customer billing, warranty claims, and revenue collection while collaborating across Sales, Accounts Receivable, Service Providers, Customers, and PepsiCo divisions. Ideal for detail-oriented professionals with billing expertise, you'll thrive in a fast-paced environment, resolving disputes, optimizing processes, and enhancing customer relationships. With a salary range of $54,700 - $82,050 USD per year, this position offers competitive compensation influenced by experience, skills, and location, plus robust benefits to support your professional and personal life.

Key Responsibilities

In this role, you'll take ownership of critical invoicing and support functions to propel business growth.

• Billing & Account Management: Master customer and portal billing guides, process manual invoices with precision, and identify process improvements for greater efficiency.
• Warranty Processing: Evaluate service orders for warranty eligibility, compile necessary documentation, and ensure smooth claims processing.
• Dispute Resolution: Investigate invoice disputes, initiate chargeback cases, and partner with customers and internal teams for swift resolutions.
• Customer & Service Support: Collaborate with Accounts Receivable to bill open items, coordinate service order dispatching, and provide documentation as requested.
• Meetings & Collaboration: Lead customer meetings on billing, warranty, and disputes; facilitate team sessions to share best practices and updates.
• Reporting & Oversight: Analyze billing reports and trackers, resolve discrepancies, and oversee key customer accounts for optimal performance.

Daily Impact

Your proactive approach will streamline operations, reduce errors, and strengthen PepsiCo's reputation for reliable service in the competitive foodservice sector.

Qualifications & Requirements

To succeed as Service Invoicing Sr. Coordinator, bring the following expertise:

• High school diploma required; bachelor’s degree in business, finance, or related field preferred.
• 4–6 years of experience in customer service, billing, accounts receivable, or similar roles.
• Technical proficiency in SAP, Oracle, or other ERP systems; advanced skills in Microsoft Office Suite (Excel, Access, PowerPoint).
• Key strengths: Exceptional problem-solving, analytical abilities, written/verbal communication, multitasking under deadlines, attention to detail, and a solutions-oriented mindset.
• Professionalism in customer interactions, meeting facilitation skills, and adaptability in dynamic settings.

Bonus: Knowledge of service industry processes, foodservice operations, or third-party service provider experience highly valued.

Benefits & Perks

PepsiCo invests in your well-being with a comprehensive package:

• Competitive base salary of $54,700 - $82,050 USD, tailored to your qualifications.
• Health coverage including medical, dental, vision, disability, and reimbursement accounts.
• Generous paid time off: vacation, sick, bereavement, and parental leave (subject to eligibility).
• Defined Contribution Retirement Plan for long-term financial security.
• Employee Assistance Program (EAP), accident, group legal, and life insurance.

These benefits create a supportive environment, allowing you to focus on excellence while enjoying work-life balance.

Career Growth

PepsiCo fosters internal mobility and development through leadership programs, mentorship, and training in ERP systems and process optimization. As a Sr. Coordinator, you'll gain exposure to cross-functional teams, positioning you for advancement into supervisory roles in finance, operations, or customer success. Our commitment to employee growth ensures your contributions lead to meaningful career progression in a global powerhouse.

Why Join Us

Choose PepsiCo for a role where your billing expertise directly impacts customer satisfaction and revenue growth. Work in Winston Salem, NC, amid a collaborative culture that embraces innovation and change. Enjoy premium benefits, equal opportunity employment, and a chance to innovate in the food and beverage industry. PepsiCo values diverse backgrounds, considering qualified applicants with criminal histories per fair chance laws. Stand out by asking not just 'what has been done,' but 'what can be done better'—drive efficiency, build relationships, and advance your career with us.

Role FAQs

Q: What is the salary range? A: $54,700 - $82,050 USD per year, based on experience and skills. Discuss specifics with your recruiter.

Q: Is ERP experience required? A: Yes, proficiency in SAP, Oracle, or similar is essential.

Q: What benefits are offered? A: Full medical, dental, vision, PTO, retirement plan, and more.

Q: Is this a remote role? A: On-site in Winston Salem, NC.

Q: Does PepsiCo support career development? A: Absolutely, with training, mentorship, and promotion opportunities.