Role Overview

Join Rivian as a Service Production Supervisor in Atlanta, Georgia, and become the driving force behind our cutting-edge electric vehicle service operations. Rivian is revolutionizing the automotive industry with emissions-free Electric Adventure Vehicles designed for the outdoors. As a Service Production Supervisor, you'll lead daily shop operations, coach high-performing technician teams, and ensure seamless vehicle throughput. This hands-on leadership role demands a blend of technical expertise, strategic orchestration, and servant-leadership to deliver exceptional service that gets Rivian owners back on their adventures quickly and safely.

In this fast-paced environment, you'll orchestrate everything from vehicle intake to final quality checks, eliminating bottlenecks and fostering a culture of excellence. With Rivian's commitment to innovation and sustainability, your role will directly impact customer satisfaction and operational efficiency in our state-of-the-art Atlanta service center.

Key Responsibilities at Rivian

As a Service Production Supervisor at Rivian, your impact will be immediate and profound. Here's what you'll tackle daily:

• Lead & Develop Teams: Mentor technicians, provide feedback, conduct reviews, and create development paths to build technical mastery.
• Orchestrate Operations: Own the shop's production rhythm, prioritizing workloads and coordinating across teams for peak efficiency.
• Drive Performance: Monitor KPIs, analyze data, and implement lean improvements to boost productivity and quality.
• Ensure Quality & Safety: Enforce Rivian's high standards for repairs, safety, and organization in a world-class workshop.
• Champion Customers: Integrate owner feedback into service processes and resolve escalations with precision.
• Collaborate Cross-Functionally: Partner with DMO, VO, Sales, and vendors like Amazon for seamless operations.
• Problem-Solve Proactively: Use first-principles thinking to clear obstacles and optimize workflows.
• Lead by Example: Jump into any task to support team success and uphold service excellence.
• Maintain Documentation: Review technician work orders for accuracy and transparency.
• Foster Culture: Build an inclusive, motivated team environment aligned with Rivian's adventurous spirit.

Qualifications & Requirements

To thrive as a Rivian Service Production Supervisor, bring these qualifications to the table:

• 5+ years leadership in high-volume automotive service (Shop Foreman, Production Manager experience ideal).
• Deep acumen in high-voltage EV systems, electrical, mechanical, and infotainment technologies.
• Proven lean manufacturing or workflow optimization in service/production settings.
• Expertise with DMS, repair tracking, and diagnostic software.
• HS diploma or GED; exceptional communication and resilient problem-solving under pressure.

You're a natural leader who thrives in chaos, communicates clearly, and organizes flawlessly—perfect for Rivian's innovative service centers.

Salary & Benefits

Rivian offers competitive compensation for Service Production Supervisor roles, estimated at $95,000 - $125,000 USD annually based on automotive/tech sector benchmarks in Atlanta, GA (with 5-10% buffer for Rivian's premium positioning). This reflects experience, performance, and market rates.

Beyond salary, enjoy Rivian's top-tier benefits:

• Health & Wellness: Comprehensive medical, dental, vision coverage.
• Financial Perks: 401(k) match, stock purchase, performance bonuses.
• Time Off: Generous PTO, parental leave, holidays.
• EV Discounts: Special pricing on Rivian vehicles.
• Development: Training, tuition aid, career growth paths.
• Lifestyle: Fitness programs, outdoor adventure perks aligning with Rivian's mission.

Why Join Rivian?

Rivian isn't just building vehicles; we're protecting the planet for future adventures. As a Service Production Supervisor in Atlanta, you'll work with diverse, passionate teams challenging the status quo in EV service. Our Atlanta location positions you at the heart of Rivian's East Coast expansion, offering growth in a high-tech, sustainable industry. Expect a culture of trust, innovation, and inclusivity where your leadership directly accelerates our mission. Join us to mentor top talent, optimize groundbreaking EV repairs, and be part of a company redefining automotive service.

With Rivian's rapid growth, this role offers clear paths to senior operations leadership. Experience the thrill of working on adventure-ready EVs while enjoying Atlanta's vibrant scene.

How to Apply

Ready to lead Rivian's service revolution? Apply now for the Service Production Supervisor position in Atlanta, GA. Submit your resume highlighting automotive leadership and EV technical skills. Rivian hires curious, courageous souls—show us your passion for efficiency and adventure. Interviews move fast; don't miss your chance to join the team keeping the world adventurous forever.

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