Role Overview

Join Rivian as a Service Production Supervisor in Malvern, Pennsylvania, and become the heartbeat of our cutting-edge electric vehicle service center. Rivian is revolutionizing the automotive industry with emissions-free Electric Adventure Vehicles designed for outdoor enthusiasts. As a Service Production Supervisor, you'll lead daily operations, coach high-performing technicians, and ensure seamless vehicle service to get owners back on the road quickly. This hands-on leadership role demands a blend of technical expertise, strategic thinking, and servant-leadership to drive shop efficiency and uphold Rivian's commitment to excellence.

In this dynamic position, you'll orchestrate vehicle flow from intake to quality checks, eliminate bottlenecks, and foster a collaborative team environment. With Rivian's focus on innovation and sustainability, you'll apply first-principles problem-solving to optimize workflows in a fast-paced, high-volume service setting. If you're a natural leader passionate about electric vehicles (EVs), technician development, and customer satisfaction, this Rivian career opportunity in Malvern, PA is your chance to make an impact.

Key Responsibilities at Rivian

As Service Production Supervisor, your role is pivotal in maintaining peak performance. Here's what you'll do daily:

• Lead & Develop Your Team: Mentor technicians, provide feedback, conduct reviews, and create development paths to build technical skills and foster trust.
• Orchestrate Service Operations: Manage vehicle throughput, prioritize workloads, and coordinate with parts and advisors to maximize efficiency.
• Ensure Peak Performance & Quality: Monitor KPIs like productivity and cycle time, enforce safety, and resolve escalations swiftly.
• Champion Customer Advocacy: Integrate owner feedback into repairs for exceptional service experiences.
• Cross-Team Collaboration: Partner with DMO, VO, Sales, and vendors like Amazon/DSP for seamless operations.
• Drive Continuous Improvement: Implement lean principles and data-informed optimizations to elevate shop standards.
• Maintain Documentation: Review technician work orders for accuracy and transparency.
• Lead by Example: Jump into any task to support team success and Rivian culture.
• Facilitate Huddles: Ensure team participation and clear communication on performance metrics.

These action-oriented tasks position you as the shop's strategist, coach, and facilitator, directly contributing to Rivian's mission of adventure-ready EVs.

Qualifications & Requirements

To thrive as a Service Production Supervisor at Rivian, bring these qualifications:

• 5+ years leadership in high-volume automotive service (Shop Foreman, Production Manager experience ideal).
• Deep knowledge of high-voltage EV systems, electrical, mechanical, and infotainment tech.
• Proven lean manufacturing or workflow optimization expertise.
• Proficiency in DMS, repair tracking, and diagnostic software.
• Exceptional communication skills for technical and team interactions.
• HS diploma or GED; automotive certifications a plus.

You're a resilient problem-solver who excels in fast-paced environments, with a servant-leadership style that inspires excellence. Rivian values diverse backgrounds united by passion for innovation and the outdoors.

Salary & Benefits

Earn a competitive salary estimated at $95,000 - $125,000 USD annually for this Malvern, PA role, based on automotive/tech sector benchmarks with a 5-10% buffer for Rivian's premium positioning. While not disclosed, this range reflects experience in EV service leadership.

Rivian offers top-tier benefits including:

• Health Coverage: Comprehensive medical, dental, vision plans.
• Retirement Savings: 401(k) with generous matching.
• Equity & Discounts: Stock purchase plans and Rivian vehicle perks.
• Time Off: PTO, holidays, and flexible scheduling.
• Development: Training, mentorship, and career growth paths.
• Wellness: Gym reimbursements and outdoor activity support.
• Culture Perks: Team events aligning with Rivian's adventurous spirit.

These benefits support work-life balance while advancing your career in the booming EV sector.

Why Join Rivian?

Rivian isn't just building vehicles; we're protecting the planet for future adventures. As a Service Production Supervisor, you'll work with state-of-the-art EV tech in a collaborative, innovative culture. Our Malvern, Pennsylvania service center is at the forefront of electric vehicle service, offering growth in a high-demand industry. Join a team of curious, courageous individuals challenging the status quo. With Rivian's rapid expansion, this role provides stability, impact, and excitement in sustainable mobility. Protect the outdoors you love while leading the next generation of automotive service excellence.

Experience Rivian's inclusive environment where your leadership drives real change. From technician coaching to operational mastery, contribute to emissions-free adventures worldwide.

How to Apply

Ready to lead Rivian's service revolution? Apply now for the Service Production Supervisor position in Malvern, PA. Submit your resume highlighting automotive leadership and EV expertise. Our team reviews applications promptly—don't miss this chance to join Rivian. Search 'Rivian Service Production Supervisor Malvern' for direct links. Accelerate your career with us today!