Role Overview

Join Rivian as a Service Production Supervisor in San Francisco, California, and become the heartbeat of our cutting-edge electric vehicle service center. Rivian is revolutionizing the automotive industry with emissions-free Electric Adventure Vehicles designed for outdoor enthusiasts. As a Service Production Supervisor, you'll direct vehicle flow through the shop, coach high-performing technicians, and ensure seamless operations that get customers back on their adventures quickly. This hands-on leadership role demands strategic thinking, technical expertise, and a passion for excellence in a fast-paced environment.

Rivian's mission to keep the world adventurous drives everything we do. We're not just building vehicles; we're creating a culture of innovation where diverse teams challenge the status quo. In this role, you'll orchestrate daily production rhythms, eliminate bottlenecks, and foster collaboration across teams including DMO, VO, Sales, and key vendors like Amazon and DSP accounts. If you thrive in high-volume service settings and have deep automotive knowledge, this is your opportunity to lead at the forefront of EV service excellence.

Key Responsibilities at Rivian

As a Service Production Supervisor, you'll wear multiple hats: coach, strategist, and facilitator. Here's what your day-to-day looks like:

• Lead & Develop Your Team: Mentor technicians, conduct performance reviews, and create development paths to elevate skills in high-voltage and mechanical systems.
• Orchestrate Service Operations: Own vehicle intake to quality checks, prioritizing workloads for maximum efficiency using first-principles problem-solving.
• Ensure Peak Performance: Monitor KPIs, analyze shop efficiency, and resolve escalations with precision to meet Rivian's standards.
• Champion Safety & Quality: Maintain world-class workshop standards and rigorously check repair quality and cycle times.
• Facilitate Cross-Team Collaboration: Coordinate with Parts, Advisors, and external vendors for uninterrupted workflow.
• Drive Customer Advocacy: Integrate owner feedback into processes, ensuring exceptional service experiences.
• Leverage Data & Tools: Use DMS, diagnostic software, and performance indicators for informed decisions.
• Lead by Example: Jump into tasks as needed, fostering trust and a collaborative culture.
• Optimize Workflows: Implement lean principles to boost productivity and reduce downtime.
• Manage Documentation: Review technician work orders for accuracy and transparency.

Success means empowered teams delivering flawless service, happy customers, and optimized shop performance—all while upholding Rivian's adventurous spirit.

Qualifications & Requirements

To excel as Rivian's Service Production Supervisor in San Francisco, bring these qualifications:

• 5+ years leadership in high-volume automotive service (Shop Foreman, Production Manager experience preferred).
• Deep technical acumen in EV systems: high-voltage, electrical, mechanical, infotainment.
• Proven lean manufacturing or workflow optimization in service/production settings.
• Proficiency in digital tools like dealership management systems (DMS) and diagnostic software.
• Exceptional communication skills; natural leader with servant-leadership approach.
• Resilient problem-solver thriving in fast-paced, dynamic environments.
• HS diploma or GED; automotive service background essential.

We're seeking organizers who inspire action, build trust, and adapt under pressure. Experience with EV service is a plus in our mission-driven culture.

Salary & Benefits

Earn a competitive $94,900 - $118,600 USD yearly salary as Service Production Supervisor at Rivian in San Francisco. Plus, enjoy top-tier benefits:

• Comprehensive medical, dental, vision insurance.
• 401(k) with generous matching.
• Unlimited PTO and flexible holidays.
• Equity through employee stock purchase.
• Tuition reimbursement and career growth programs.
• Wellness perks including gym discounts and EV charging.
• Paid parental leave.
• Adventure outings and team-building events.

This total rewards package supports your professional and personal adventures.

Why Join Rivian?

Rivian isn't just an EV manufacturer; we're protectors of the outdoors building vehicles for future generations. As a Service Production Supervisor, you'll impact thousands of owners, innovate service processes, and grow with a company challenging automotive norms. Our diverse, courageous team shares a love for adventure and sustainability. San Francisco's location puts you at the heart of tech innovation, with opportunities to collaborate on groundbreaking EV tech. Join us to lead, learn, and keep the world adventurous.

With rapid expansion, this role offers clear paths to senior leadership in Rivian's service network. Experience the thrill of working on next-gen electric adventure vehicles while enjoying Bay Area perks and a culture that values every voice.

How to Apply

Ready to lead Rivian's service excellence? Apply now for the Service Production Supervisor position in San Francisco, CA. Submit your resume highlighting automotive leadership and technical skills. Our team reviews applications quickly—don't miss this chance to join Rivian's mission. Interviews include technical assessments and leadership discussions. Equal opportunity employer committed to diversity.

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