Role Overview

Join Rivian as a Service Production Supervisor in Seattle, Washington and become the heartbeat of our cutting-edge electric vehicle service center. Rivian is revolutionizing the automotive industry with emissions-free Electric Adventure Vehicles designed for the outdoors. As a Service Production Supervisor, you'll lead daily operations, coach high-performing technicians, and ensure seamless vehicle service to get owners back on their adventures. This hands-on leadership role demands a blend of technical expertise, strategic orchestration, and servant-leadership to drive efficiency, quality, and team excellence in a fast-paced EV service environment.

Rivian's mission to keep the world adventurous means pushing boundaries in service operations. You'll direct vehicle flow, eliminate bottlenecks, and foster a culture of continuous improvement using first-principles thinking. If you're a natural leader with deep automotive acumen, especially in high-voltage systems, this Service Production Supervisor career at Rivian is your chance to shape the future of EV service.

Key Responsibilities at Rivian

As the in-shop quarterback, your role is pivotal in orchestrating high-volume service production. Here's what you'll tackle daily:

• Lead & Develop Your Team: Mentor technicians, provide feedback, conduct reviews, and create development paths to build a collaborative, high-performance culture.
• Orchestrate Service Operations: Own the production rhythm from intake to quality check, prioritizing workloads and matching tasks to skills for maximum throughput.
• Ensure Peak Performance & Quality: Monitor KPIs like productivity and cycle time, enforce safety standards, and resolve escalations with precision.
• Champion Customer Advocacy: Integrate owner feedback into processes and ensure every vehicle meets Rivian's exacting standards.
• Cross-Team Collaboration: Partner with DMO, VO, Sales, and vendors like Amazon/DSP for seamless operations and transparency via huddles.
• Problem-Solve Proactively: Use lean principles to optimize workflows, clear obstacles, and implement data-driven improvements.
• Maintain Documentation Excellence: Review technician work orders for accuracy and completeness.
• Lead by Example: Jump into any task to support team success and uphold service excellence.
• Foster Inclusivity: Build trust, value diverse voices, and nurture talent in an empowering environment.
• Drive Efficiency: Coordinate parts, tools, and info to prevent interruptions and boost shop efficiency.

These action-oriented tasks position you as a strategist, coach, and facilitator in Rivian's innovative service ecosystem.

Qualifications & Requirements

To thrive as a Service Production Supervisor at Rivian, bring these qualifications:

• 5+ years leadership in high-volume automotive service (Shop Foreman, Production Manager, Lead Dispatcher).
• HS diploma or GED (preferred).
• Deep knowledge of modern vehicle systems: high-voltage, electrical, mechanical, infotainment.
• Experience with lean manufacturing or service workflow optimization.
• Proficiency in DMS, repair tracking, and diagnostic software.
• Exceptional communication skills for technical and team interactions.

You're a natural leader who inspires trust, organizes chaos, communicates clearly, and solves problems resiliently under pressure. Rivian seeks curious, courageous souls passionate about EVs and the outdoors.

Salary & Benefits

Earn a competitive salary estimated at $95,000 - $125,000 USD yearly (based on automotive/tech sector rates in Seattle with 5-10% buffer), plus performance incentives. Rivian offers top-tier benefits:

• Health Coverage: Comprehensive medical, dental, vision.
• Retirement: 401(k) matching.
• Equity: Employee stock purchase.
• Time Off: Generous PTO, flexible schedules.
• Development: Training and career growth.
• EV Perks: Vehicle discounts, free charging.
• Wellness: Fitness, outdoor events.
• Relocation: Assistance available.

This package supports your adventure while securing financial wellness.

Why Join Rivian?

Rivian isn't just building EVs; we're protecting the planet for future adventures. As a Service Production Supervisor in Seattle, you'll work with diverse, outdoor-loving teams challenging the status quo. Enjoy a culture of innovation, inclusivity, and excellence in a state-of-the-art service center. Your leadership will directly impact customer satisfaction and Rivian's growth in the booming EV market. With Seattle's tech hub vibe and natural beauty, this role combines professional fulfillment with work-life adventure. Rivian values servant-leaders who reframe problems and drive first-principles solutions.

Stand out with hands-on experience in EV service, lean ops, and team motivation. Rivian's commitment to emissions-free mobility means your work powers real change.

How to Apply

Ready to lead Rivian's service revolution? Apply now for the Service Production Supervisor position in Seattle, WA. Submit your resume highlighting leadership, technical skills, and automotive experience. Join thousands of curious minds at Rivian—adventure awaits! Don't miss this chance to elevate your career in EV service leadership.