About Cardinal Health

Cardinal Health, a global leader in healthcare services, empowers pharmacies, hospitals, and healthcare systems with innovative solutions that improve patient outcomes and streamline operations. With a presence across the United States and beyond, Cardinal Health specializes in pharmaceutical distribution, medical product manufacturing, and technology-driven services. Our Information Technology division plays a pivotal role in delivering cutting-edge computing and information services that drive business value and operational efficiency. Join a Fortune 500 company committed to making healthcare safer and more productive.

Role Overview

As a ServiceNow Business Analyst - Platform at Cardinal Health, you will serve as the critical bridge between business stakeholders and technical teams. This nationwide field-based role focuses on analyzing, designing, and enhancing ServiceNow implementations across ITSM, ITOM, ITAM, and more. With a salary range of $93,900 - $135,600 USD annually, this position offers the chance to work on complex projects, leverage Agile methodologies, and contribute to innovative IT solutions that support Cardinal Health's mission in the healthcare supply chain.

Why This Role Matters

In the fast-paced world of healthcare IT, ServiceNow expertise is indispensable. You'll gather requirements, define solutions, and ensure seamless project delivery, directly impacting operational efficiency and user satisfaction. Ideal for professionals with 4-8 years of IT SDLC experience, this role demands strong analytical skills and a passion for process improvement.

Key Responsibilities

Your day-to-day will involve hands-on collaboration to deliver high-impact ServiceNow solutions.

• Collaborate with stakeholders to gather and analyze business requirements for enhancements, integrations, catalogs, and projects.
• Develop process flows, data models, wireframes, functional specifications, and Agile EPICS/Stories.
• Partner with developers to ensure clear, actionable requirements.
• Create and execute test cases, manage UAT, and secure stakeholder sign-off.
• Maintain comprehensive documentation, including workflows and training materials.
• Drive process improvements, provide stakeholder training, and enhance system usability.
• Leverage ServiceNow expertise in ITSM, ITOM, ITAM; support sprint backlogs and Agile ceremonies.
• Facilitate communication, resolve conflicts, and monitor project timelines.

Qualifications & Requirements

Cardinal Health seeks candidates who bring proven expertise and a proactive mindset.

• 4-8 years of experience with IT SDLC processes.
• Hands-on proficiency in ServiceNow applications: ITSM, ITAM, SPM, Service Catalog, SecOps, Agent Chat.
• Bachelor's degree in a related field or equivalent experience.
• ServiceNow certifications (CSA, CIS-ITSM) highly preferred.
• ITIL v3/V4 Foundation certification required.
• Experience with Agile implementation and sprint management.
• Strong skills in facilitating meetings, mediation, analysis, problem-solving, and communication.
• Proficiency in Lucidchart, MS Word, Excel, PowerPoint, MS Teams, or Google Drive.
• Ability to work on complex projects independently with innovative solutions.

Expected Level of Expertise

This role applies comprehensive knowledge to varied tasks, develops policies, solves difficult problems, and mentors colleagues. Work is reviewed for objectives, with general guidance on new projects.

Benefits & Perks

Cardinal Health invests in your total well-being with industry-leading benefits.

• Comprehensive medical, dental, and vision insurance.
• Wide variety of health and well-being programs.
• Professional growth opportunities and training support.
• Flexible nationwide field-based work arrangement.
• Competitive salary up to $135,600 USD, with potential for more based on experience.
• Bonus-ineligible role with stable, rewarding compensation structure.

Career Growth

At Cardinal Health, your career trajectory is limitless. This ServiceNow Business Analyst role positions you for advancement into senior analyst, architect, or management positions within IT. Gain exposure to healthcare IT innovations, Agile leadership, and cross-functional projects. With mentorship opportunities and a focus on skill development, you'll build a robust career in one of the most dynamic sectors.

Professional Development

Access certifications, Agile training, and ITIL advancements. Cardinal Health fosters a culture of continuous learning, ensuring you stay ahead in ServiceNow and enterprise IT.

Why Join Us

Cardinal Health stands at the forefront of healthcare logistics and technology, offering stability, impact, and innovation. Work remotely in a nationwide field capacity while contributing to mission-critical systems that serve millions. Our commitment to IT excellence means your ServiceNow expertise will drive real value. Join a collaborative team where your analytical prowess shapes the future of healthcare operations. Anticipated salary range provides competitive pay, paired with unmatched benefits.

Role FAQs

Is this role remote?

Yes, it's a US-Nationwide-FIELD position, offering flexibility across the United States.

What ServiceNow experience is required?

Proficiency in ITSM, ITOM, ITAM, and related modules; certifications like CSA or CIS-ITSM are a plus.

Is Agile experience mandatory?

Yes, experience implementing systems using Agile methodology, including sprint support, is essential.

What is the salary range?

$93,900 - $135,600 USD per year, with comprehensive benefits.

Does the role involve travel?

As a field-based role, occasional stakeholder meetings may require travel, but it's primarily remote.