About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) stands as one of the largest lodging franchisors globally, boasting over 7,500 hotels across 45+ countries and territories. Our portfolio spans high-quality options in upper upscale, upper midscale, midscale, extended stay, and economy segments, featuring beloved brands like Comfort Inn, Quality Inn, and Radisson. Headquartered in North Bethesda, Maryland, with key technology operations in Scottsdale, Arizona, Choice Hotels empowers entrepreneurs, strivers, and dreamers. We foster a culture where every voice matters, driving innovation to make tomorrow better for associates, franchisees, and guests alike.

Role Overview

As a ServiceNow Engineer 3 on our Service Management team, you will play a pivotal role in governing and overseeing Choice Hotels' IT functions within our broader Risk Management framework. This individual contributor position reports to the Director of Service Management and involves a four-day onsite hybrid schedule at our state-of-the-art North Scottsdale office. Note: This role is not eligible for sponsorship. Dive into implementing and maintaining critical IT systems like ServiceNow, including business rules, screen tailoring, workflow administration, reporting, data imports, service catalog development, custom scripting, and third-party integrations. If you're action-oriented, results-driven, and passionate about the thriving hospitality industry, this is your chance to #MakeItYourChoice.

Key Responsibilities

Your impact will be immediate and profound in this senior engineering role:

• Act as a key contributor in the design, development, implementation, and support of the ServiceNow platform.
• Own release-level estimation for all development activities, ensuring timely and efficient delivery.
• Take full ownership of complex business requirements, guiding them from inception to successful completion.
• Review processes for enhancement opportunities and recommend innovative solutions aligned with best practices.
• Ensure all tools and implementations adhere to industry standards, Choice Hotels' guidelines, and challenge norms when beneficial.

Qualifications & Requirements

We seek seasoned professionals ready to excel:

• Bachelor's degree in a related field preferred, or equivalent professional experience.
• At least 5 years of hands-on ServiceNow development experience.
• Excellent analytical and problem-solving skills to evaluate data and make decisive actions.
• Proven ability to work independently or collaboratively, delivering results within tight timeframes with minimal supervision.
• Key competencies: Cultivating innovation, driving results, and being action-oriented.

This role demands collaboration with 4 peer teammates and cross-functional departments, all while thriving in a dynamic, growing environment.

Benefits & Perks

Choice Hotels prioritizes associate wellbeing with a comprehensive, flexible benefits program:

• Competitive compensation package tailored to your expertise.
• Comprehensive medical, dental, and vision coverage.
• Generous paid time-off including holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Robust financial benefits like retirement plans and health savings accounts.
• Employee recognition programs to celebrate your contributions.
• Exclusive discounts at Choice hotels worldwide, including Comfort Inn, Quality Inn, and Radisson properties—perfect for travel enthusiasts.

Our Scottsdale office offers complimentary parking, electric vehicle charging stations, and proximity to restaurants and retail, enhancing your work-life balance.

Career Growth

At Choice Hotels, career advancement is woven into our DNA. As a ServiceNow Engineer 3, you'll gain exposure to enterprise-level IT governance, cross-functional projects, and cutting-edge technologies in hospitality. Our technology center in Scottsdale is a hub for innovation in eCommerce, customer service, and IT. With a culture that values innovation and results, you'll have opportunities to lead initiatives, mentor peers, and grow into leadership roles. Choice supports your professional development through training, recognition, and a collaborative environment where ideas from every level propel us forward.

Why Join Choice Hotels

Choice Hotels isn't just a workplace; it's a launchpad for those who bet on themselves. We're united by the belief that tomorrow beats today—for our 7,500+ franchise hotels, thousands of entrepreneurial owners, and our global associates. Work alongside passionate teams at our Scottsdale technology center, contributing to the hospitality industry's growth. Enjoy a premium, inclusive culture that welcomes and respects everyone, with easy access to Loop 101, metro proximity in other offices, and a purpose larger than business: fueling dreams in travel and lodging. Brands like Comfort Inn, Quality Inn, and Radisson thrive because of talents like yours.

Role FAQs

Is this a remote role?

No, it's a four-day onsite hybrid role at our North Scottsdale office. Remote work is not supported for this position.

What is the experience level required?

At least 5 years in ServiceNow development, with senior-level ownership of complex projects.

Are visa sponsorships available?

No, this role is not eligible for sponsorship.

What brands does Choice Hotels operate?

Iconic brands including Comfort Inn, Quality Inn, Radisson, and more across multiple segments.

How do employee discounts work?

Associates receive discounts at Choice hotels worldwide, making travel affordable and rewarding.

Ready to elevate your career? Apply for the ServiceNow Engineer 3 role at Choice Hotels today and join a world-class team driving hospitality innovation.