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CUSTOMER CARE REPRESENTATIVE

SGS

CUSTOMER CARE REPRESENTATIVE

full-timePosted: Jan 19, 2026

Job Description

Description

  • Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
  • Assist reporting manager to ensure smoothen and effective daily operation.
  • Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
  • Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
  • Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
  • Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
  • Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
  • Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
  • Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
  • Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample. 

Qualifications

  • Minimum educations of SPM, Diploma or others. 
  • Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
  • Good interpersonal skill and with good track record in the company.

Additional Info

  • Flexi-Benefits and Group Insurance Coverage

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Locations

  • 60, Jalan I-Park SAC 6, Taman Perindustrian I-Park SAC, Senai, Johor, Malaysia

Salary

Estimated Salary Rangemedium confidence

40,000 - 70,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Sample handlingintermediate
  • ISO 17025 complianceintermediate
  • Customer serviceintermediate
  • Indoor salesintermediate
  • Interdepartmental coordinationintermediate

Required Qualifications

  • Minimum SPM, Diploma or equivalent (experience)
  • 1-2 years experience in documentation and SOPs (fresh grads welcome) (experience)
  • Good interpersonal skills (experience)

Responsibilities

  • Perform sample handling (inspection, sorting, registration per ISO 17025)
  • Handle indoor sales for walk-in clients and lab testing inquiries
  • Communicate with clients on sample submission and issues
  • Coordinate with laboratory, reporting, and support functions
  • Handle subcontracting tasks and sample courier
  • Ensure HSE policy adherence

Benefits

  • general: Flexi-Benefits
  • general: Group Insurance Coverage

Target Your Resume for "CUSTOMER CARE REPRESENTATIVE" , SGS

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ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Answer 10 quick questions to check your fit for CUSTOMER CARE REPRESENTATIVE @ SGS.

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10 Questions
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SGS logo

CUSTOMER CARE REPRESENTATIVE

SGS

CUSTOMER CARE REPRESENTATIVE

full-timePosted: Jan 19, 2026

Job Description

Description

  • Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
  • Assist reporting manager to ensure smoothen and effective daily operation.
  • Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
  • Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
  • Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
  • Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
  • Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
  • Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
  • Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
  • Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample. 

Qualifications

  • Minimum educations of SPM, Diploma or others. 
  • Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
  • Good interpersonal skill and with good track record in the company.

Additional Info

  • Flexi-Benefits and Group Insurance Coverage

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Locations

  • 60, Jalan I-Park SAC 6, Taman Perindustrian I-Park SAC, Senai, Johor, Malaysia

Salary

Estimated Salary Rangemedium confidence

40,000 - 70,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Sample handlingintermediate
  • ISO 17025 complianceintermediate
  • Customer serviceintermediate
  • Indoor salesintermediate
  • Interdepartmental coordinationintermediate

Required Qualifications

  • Minimum SPM, Diploma or equivalent (experience)
  • 1-2 years experience in documentation and SOPs (fresh grads welcome) (experience)
  • Good interpersonal skills (experience)

Responsibilities

  • Perform sample handling (inspection, sorting, registration per ISO 17025)
  • Handle indoor sales for walk-in clients and lab testing inquiries
  • Communicate with clients on sample submission and issues
  • Coordinate with laboratory, reporting, and support functions
  • Handle subcontracting tasks and sample courier
  • Ensure HSE policy adherence

Benefits

  • general: Flexi-Benefits
  • general: Group Insurance Coverage

Target Your Resume for "CUSTOMER CARE REPRESENTATIVE" , SGS

Get personalized recommendations to optimize your resume specifically for CUSTOMER CARE REPRESENTATIVE. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "CUSTOMER CARE REPRESENTATIVE" , SGS

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Answer 10 quick questions to check your fit for CUSTOMER CARE REPRESENTATIVE @ SGS.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.